RESUME

DEBOPRIYA SENGUPTA ARORA

Address: **A, Old Ballygunge 2nd Lane Kolkata 700019

Contact No: 983*******(M)

E-mail address: ada5h3@r.postjobfree.com

Career Objective

To build a career and be in a responsible position in some organization. Also seeking to contribute towards the growth of the organization.

WORK EXPERIENCE

April’2008 to

Dec 2012

July’2007 to

March’2008

25th March’2007 to 26th June’2007

Axis Bank Ltd. – Working as a Service Relationship Manager – Wealth Dept.

Primary Responsibilities –

Precision in banking & deal transaction execution.

Processing all client service requests in a timely manner.

Liaison with the Back Office(s) for client related queries.

Processing documentation with zero error.

MIS support to Circle Wealth Head and Central Product Teams.

Reliance General Insurance Co. Ltd. – Worked as a Customer Service Officer - ABN

Amro Bank.

Primary Responsibilities –

Servicing ABN Amro Bank clients for general insurance business.

Support to Relationship Managers and telesales of ABN Amro Bank for generating general insurance business.

Generating and collating MIS.

Responsible for all backend operations of general insurance business for ABN Amro Bank.

Birla Sun Life Insurance Co. Ltd. - Worked as a Unit Manager – HDFC Bank.

Primary Responsibilities –

Generating Revenue by Sale of Insurance Policies.

Servicing HDFC Bank clients for insurance business.

Support to Personal Bankers of HDFC Bank for generating insurance business.

Responsible for training HDFC Bank Branch employees for Birla Sun Life Insurance Products.

December’2006 to 25th March’2007

Birla Sun Life Insurance Co. Ltd. - Worked as a Unit Manager – Citibank.

Primary Responsibilities –

Servicing Citibank clients for insurance business.

Support to Relationship Managers of Citibank for generating insurance business.

Generating MIS.

Responsible for all backend operations for Citibank insurance business.

November’2001 to April’2003

ICICI Bank Ltd. - Worked as a Call Centre MIS and Database Coordinator - East

Primary Responsibilities –

Current A/c lead generation for SMEG (Small & Medium Enterprises Group) and Savings A/c & Safety Bonds lead generation for RCLG (Retail Channel & Liabilities Group).

Processing Bank Database of all the financial products for all the branches in the East and preparing a daily, monthly, quarterly and annual MIS of leads generated.

Coordinating with the branches for proper implementation of the leads generated.

Coordinating with the respective CSEs to resolve all issues regarding proper generation of leads.

Actively involved in the training program of the various products in Kolkata.

Reporting the business done by the Call Centre to Mumbai Regional Office by making annual reports in the form of presentations.

ACADEMIC QUALIFICATION:-

Year

Examination

Board/University

Marks 2006

Graduation

(BBA)

Sikkim Manipal University

74 %

2001

Senior Secondary

National Open School

70.2 %

1998

ICSE

Indian Certificate of Secondary Education Examination

64 %

EXTRACURRICULLAR ACTIVITIES-

Karate

Participated in 9th Asian Karate Championship – 2001

2nd place in Bengal Cup – 1999

2nd place in Budo Cup – 1999

Debate

Third place in Intra – college Debate Competition

First place in inter – school Debate Championship

OTHER DETAILS

Nationality

: Indian

Date of Birth

: 11th January, 1981

Languages Known

: English, Bengali, Hindi

Leisure Activities & Interests

: Reading

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