Joseph J. Kika
South Orange, New Jersey 07079
Objective: To secure a long-term position with a challenging and rewarding environment conducive to professional growth. Professional
Atlantic Tomorrow’s Office 134 West 26th Street, NY NY 10001 02/15 – 10/19 Production Printing Solutions Engineer 1. PPSE responsibilities are for delivering pre-sales, implementation, and post-sales implementation professional services and solutions that enable the achievement of assigned equipment sales, service, supplies and professional service revenue and customer satisfaction objective.
2. Pre-Sales basis, Provide billable and non-billable advice, technical and professional service, and solutions that enable equipment sales and maximize Total Document Volume growth. 3. Post-Sales basis, responsible for the successful management of the equipment and solution implementation, coordination and delivery of customer training, software and solutions. 4. Manage an on-going proactive customer relationship and Total Document Volume building activities. Ricoh Corporation 5 Dedrick Place West Caldwell, New Jersey 07006 04/12 – 02/15 Advance Education and Training Specialist 06/07 – 04/12 Senior Education and Training Consultant Responsibilities: 1. Provide the instructional design and delivery of Ricoh products which include technical products and networking solutions to company field service representatives as well as dealers, through a variety of delivery mediums. 2. Work with Product Engineers for technical specifications, Technical Service Bulletins and feedback from the Hotline, This is then incorporated into class curriculum.
3. Works with Curricula Development to ensure that class materials are up to date; this is to keep learners abreast of current technologies and is delivered in accordance with Ricoh standards. 4. Field evaluations of applied knowledge after training, I evaluate the student in the field making sure that student applies what was taught, making the student more valuable in their production and satisfying our customers’ needs. 5. Incorporating paper media into CD/DVD format which in turn is saving cost to the company and is much easier for students to retrieve information from a PDF format file. 6. Coordinate with other departments such as PPBG to utilize Ricoh University training rooms which would centralize training which had a positive controlled environment, as a result it had a positive over all savings to the cost of training. Instructor lead classes:
Technology: VOIP Fonality phone systems, GlobalScan NX, Mac Fundamentals, PPDM by Nuance Inc., EFI Fiery, Creo, Advance Printing Technology, Print/Scan Technology and DataWorks3. Selling Printing Solutions. WEBEX Virtual lead classes: @Remote.
Engine: Ricoh full color line trained including production Pro Line Series, HP Printers Color and B&W, Epson Color Wide Format.
Leadership Training and Responsibilities:
Lions Club International: Current position District Governor, District 16E. 43 Clubs and over 1000 members in the district.
§ Communication Development Skills Training.
§ Diversity Training.
§ Team Building Training.
§ Mentoring Training Program.
§ Public Speaking Training Program.
§ Sharing Best Practices Program.
§ Objective Training, Create, Encourage, Promote, Provide and Unite Programs. Special Olympic Coach: Bloomfield, Essex County New Jersey Special Olympics coaches play an indispensable role in the success of this sports program. Despite it being one of the most demanding responsibilities you may ever take on.
List of current certifications.
EFI Fiery: Expert
CompTIA: VCTT+, CTT+, CDIA+, Net+, A+, PDI+
Current CompTIA in progress: Cloud Essentials (CLO-001) and Project+ (PKO-003) Help Desk Institute: How to Manage and Improve a Help Desk. Customer Service Specialist.
01/00 – 06/07 Product Specialist Ricoh Hot Line
Responsibilities: 1. Ensure a high level of satisfaction by analyzing problems pertaining to nonfunctioning copier equipment or software applications, identify problem areas and recommend corrective action to the field technicians. 2. supporting the 57RICOH Hot Line for Sales support. 3. Supporting Right Now Web (RNW) which is a web based question and answer forum were technicians and end users post their questions and I respond in a timely matter with an answer in an E Mail based form. Panasonic Communications & Systems Co.: Secaucus, New Jersey 07094 05-94 – 01/00 Product Engineer II Service Division Level 7 Responsibilities include on a daily basis, provide help to the Team Leaders of the Hotline with escalated problems from Customers, Authorized Service Dealers, Field Engineers and the Hotline Technicians and keep the Hotline informed with the results of the solved problem. Product evaluations is also part of my responsibilities, checking the functional aspects of old and new products and extensive testing using bundled software as well as off-the-shelf software to simulate real customer situations. Editing Service Manuals, Technical Manuals and Operating Manuals before product release. The Initial Inspection of new products before release so I could recommend improvements to the Factory and Marketing Product Manager. Also training the Hot Line Staff and Customer Care Department, I had to prepare materials for the first training class which includes PowerPoint presentations and Marketing brochures and handouts of how the new products are installed and Operate in different Operating Systems.
Education: DeVry Technical Institute: Woodbridge, New Jersey Course Concentration: Digital Electronics Technologies. Union County College: Crandford, New Jersey
Course Concentration: Introduction to PageMaker/Macintosh. Cooper & Lybrand: East Hanover, New Jersey
Course Concentration: Just In Time Program for a manufacturing environment. Track On Technical Education Center: Paramus, New Jersey Course Concentration: Microsoft Network Solutions. Reference: Work reference:
Douglas Cole, Director Product Marketing at KYOCERA Document Solutions America, Inc. Robert O’Haus, Director of Learning & Development at Kyocera Document Solutions America, Inc Fred Morrone, Marketing Manager - Production Inkjet at KYOCERA Document Solutions America, Inc. Shari Goldman, Ricoh Corporation Sales Development Manager. Ed Parkins, Ricoh Corporation Advance Education & Training Consultant. Garfield Earlington, Learning & Development Specialist at NWEA Englishtown, New Jersey