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Manager Human Resources

Wheaton, IL
December 26, 2019

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*** ******* ****** ******: 630-***-****

Wheaton, IL 60189 Email:


Experienced technology executive focused on selling, designing and delivering business solutions that create value. Proven ability to manage and deliver large scale complex technology projects. Recognized leader in developing people and their skills.

Project and Financial Management

Capable leader of multiple project teams in support of systems development and implementations. Experienced in the process of determining project scope, defining requirements, managing resources, negotiating contractual arrangements, estimating time and cost of projects and monitoring project performance. Managed fiscal budgets up to $40M annually.

Technical Architect

Comprehensive approach to understanding solution alternatives and recommending the best choice to accomplish business results. Plans implementation to address current limitations and successfully adapts to changing business circumstances. Experienced in high-volume mainframe, midrange and web-based applications.

Business Development

Relationship based selling through deep understanding of client needs and existing capabilities. Ability to educate customers on solution alternatives, building trust and longstanding confidence. Delivery of business results that supports all phases of business case.

Professional Experience


Independent Consultant – 2014 to 2019

Accenture – 2005 to 2013

Majk Solutions – 2003 to 2005

Arthur Andersen/Andersen Consulting/Accenture – 1984 to 2003

Independent Consultant Wheaton, Illinois 2014 –2019

V&V Supremo, Chicago, Illinois (July 2017 –August 2018)

ERP Implementation Project Manager. Led the project team for a mid-size food manufacturer implementing Microsoft Dynamics 365 software. The scope of the implementation included Financials, Procurement, Sales and Promotions, Manufacturing, Warehousing, CRM, and Talent (HR). Integrated the activities of the functional business consultants and the client Subject Matter Experts (SME’s), created and managed the project plan, managed resources, reported status to company leadership.

Merit Solutions, Wheaton, Illinois (2014 – 2017)

Organizational Design - Assisted a mid-size consulting company with various aspects of their business focusing on the following areas: Practice Model enhancements and Project Management. The Practice Model enhancements included work in Talent Management, Talent Framework, Performance Management, and Compensation Planning. Project Management efforts included improving the processes and skills of the consulting team. Merit Solutions is a consulting company that works primarily as a Microsoft reseller and implementation partner for their Microsoft Dynamics product.

Accenture (NYSE: ACN), Chicago, Illinois July 2005 – August 2013

Accenture is the world's leading management consulting and technology services company with deep industry expertise, broad global resources, and proven experience in consulting and outsourcing.

Client work

AT&T, Hoffman Estates, Illinois (April 2012 –August 2013)

Outsourcing Agreement

The agreement was a large Application Outsourcing agreement that Accenture executed for the client. The scope of the 5 year agreement included Human Resources, Financial, Supply Chain, and Real Estate applications. The agreement was subsequently extended 3 years. I led the outsourcing for all of Human Resources applications (approximately 140 applications). This work included the full systems development lifecycle activities (requirements, design, development, testing, deployment and production support) for all of the applications.

Onshore/offshore team – Managed a diverse team composed of approximately 75 onshore and 200 offshore resources. The onshore team was spread across the US and the offshore team was based primarily in the Philippines with some resources based in India.

Production Support – Provided Tier 1 Production Support for all applications – There were team members working 24 by 7 by provide this level of support

Sensitive Personal Information (SPI) – Modified all applications to remove all SPI data such as Social Security Number, Date of Birth, Sex, Race, etc., data encryption techniques were utilized.

Technology – The HR systems were built using a variety of technology including Java, Cold Fusion, UNIX, Oracle, and SAP

Corporate Learning – Supported the client’s Learning application that supported over 400K employees. This application tracked all training activity for individuals, both for normal job/personal growth as well as for strike (work stoppage) training assignments

Accenture, Chicago, Illinois (January 2011 –March 2012)

Accenture Workforce project

Solution Design Lead for a large program to eliminate the Workforce construct in the Accenture organization (~250,000 employees). From 2001 to the present Accenture has managed its business by placing people in four different workforces – Consulting, Services, Solutions and Enterprise to manage their careers. As the Solution Design Lead, I led teams to define the new architecture without Workforces.

Talent Architecture – Define and map people to Talent Segments to clarify the roles that individuals are expected to perform

Career Architecture – Rationalize existing different career levels in each workforce to a standard, common set of career levels, define different standard career tracks for individuals to follow

Economic Architecture – Define how the economics of managing our business (pricing work, forecasting revenue) will be modified with the elimination of the Workforce construct

Legal – Understand the legal implications in the various geographies (Works Councils, Unions, employment contracts) across the globe and define the changes required to support the new architecture

Process impacts – Understand the impact of the Workforce change to all processes in Accenture – Human Resources, Finance, Sales and Pricing, and Business Operations. Define how processes will operate in the new structure

AT&T, Hoffman Estates, Illinois (July 2005 –December 2011)

IT Sourcing organization

Worked at Accenture’s largest client. Partnered with the client to develop an internal consulting organization within the client’s IT organization. This organization is staffed with company employees whose jobs were either eliminated or offshored. CDT WorX provides a pool of approximately 1000 employees to support critical IT initiatives on a temporary (project-basis) similar to an external vendor. Accenture assisted in setting up the organization and provides additional resources to supplement resource gaps that the client could not fill with their employees. There are four delivery centers – Middletown, NJ; Hoffman Estates, IL; St. Louis, MO; and San Ramon, CA.

Setup, launched and ran the Hoffman Estates and Middletown delivery centers, successfully transitioned leadership responsibility to clients

Integrated Accenture Offshore (India and Philippines) and Rural Shore (Pendleton, OR) capabilities into the delivery model to reduce Cost-to-Serve metrics for delivery projects

Responsible for all Accenture resources in the four delivery centers, ranging from 60 to 150 resources at various times

Led the Dispatch Center of Excellence (DCOE) Release 3 development project. This project was comprised of more than 70 client and Accenture resources developing a new release for the application that dispatches field technicians for landline telephone, internet, television, etc. installation and maintenance tasks.

Majk Solutions, Wheaton, Illinois May 2003 – July 2005

Self-owned management and technology consulting company started in May 2003.

AT&T, Hoffman Estates, Illinois (May 2003 – present)

Enterprise Bill Format (EBF)

Program managed enterprise-wide effort to create a standard phone bill for more than 30 million customers. The multi-year EBF project is budgeted at over $40 million and is projected to save more than $15 million annually. Led the business (marketing) team through Requirements, supported the IT team in Design, Development and Testing.

Technology – High-volume mainframe DB2 application

Accenture (NYSE: ACN), Chicago, Illinois Jul 1984 – Apr 2003

Accenture is the world's leading management consulting and technology services company with deep industry expertise, broad global resources, and proven experience in consulting and outsourcing.

Partner, Communications and High Tech Operating Group (Sep 2000 – Apr 2003)

Partner role included internal operations and client-facing responsibilities including P&L accountability, managing personnel and assets, selling services and delivering capabilities to clients that deliver sustained business value. Internal operations activities included:

Led the locally-based PeopleFirst initiative under the global Accenture Great Place to Work initiative

Led local Solutions Engineering interest group; responsible for hands-on education of 50+ consultants on latest tools, technologies, industry trends.

Sought out and served as a career counselor and coach to 20+ consultants, acted as a mentor in the Woman’s Mentoring program.

Client work

SBC (now AT&T), San Ramon, CA (Feb 2001 – Apr 2003)

Integrated, custom Electronic Billing Solution (EBS)

Led a $10M+ development effort to create a web-based billing system to support a large customer of two major communications providers. This application successfully integrated billing information from both carriers and produced a single monthly bill on the web for communication charges. The system also managed the collection and disbursement of funds (over $20M per month) to the appropriate provider of service.

Managed development effort of 100+ people, delivered on time, successfully exceeding all predefined client success criteria

Managed operation of EBS in a production environment, meeting all service level commitments

Technology – Sun Solaris, Oracle, Weblogic, edocs, Java, C++

SBC (now AT&T), Hoffman Estates, Illinois (Nov 2001 – Aug 2002)

Testing of Wholesale systems

Led Accenture participation in the integration testing of the Wholesale systems for a regulatory mandated software release.

Technology – Sun Solaris, Oracle, Weblogic, edocs, Java, C++

SBC (now AT&T), San Antonio, Texas (Jan 2000 – Jan 2001)

Led the transition of all DSL customers from the regulated telco to an unregulated subsidiary.

Project Manager for the successful conversion of 300,000 existing DSL customers to a new client subsidiary during a period when the number of DSL customers was doubling each quarter.

Designed, managed and implemented the overall conversion plan. Reported status regularly to executive leadership.

Post-conversion, led a review to identify operations improvements in the business.

Technology – PC based client/server, Mainframe – MVS, IMS

Ameritech (now AT&T), Hoffman Estates, Illinois (Jul 1999 – Jan 2000)

Small business Internet Channel Implementation

Led a team to define requirements and design the web-based capabilities for medium-size customers.

Team was responsible for capturing user requirements through a prototype, developing high-level solution designs, estimating development phases of work and building a detailed development plan

Benefits for the program were estimated at $28 million in cost savings and $10 million in revenue generation

Technology – Sun Solaris, Websphere, Vignette, Broadvision, Oracle

Ameritech (now AT&T), Rosemont, Illinois (Jul 1998 – Jun 1999)

Year 2000 Flowthrough test

Conducted an end-to-end test of major telco systems (Ordering, Provisioning, Billing, Maintenance) in preparation for the Year 2000

Led the development of test environment including hardware, system software and installation of application software. Environment consisted of more than 50 applications and 30 mainframe and midrange machines. Managed team of 35+ resources. Responsible for a budget of over $25 million

Won client recognition award (Pinnacle) and Accenture QVS Leadership award for outstanding project results – project was completed ahead of schedule and under budget by more than $5 million

Technology –Unix – HP, Sun, IBM and Mainframe – MVS, IMS, CICS, DB2

Accenture, Methodology Group, Chicago, Illinois (Oct 1997 – Jul 1998)

Enhancement and deployment for the standard Accenture methodology

Designed enhancements to the standard Accenture methodology to support Business Integration projects

Developed and conducted award-winning training to deploy updated methodology to over 10,000 professionals in Accenture’s Communication and High Tech Operating Group

Ameritech (now AT&T), Rosemont, Illinois (Jun 1997 – Oct 1997)

Quality-assurance effort to validate the readiness of a suite of applications to support client’s entry into the Long Distance business

Led Accenture’s participation in the testing and validation of custom developed software to support client’s Long Distance customers.

Developed standardized, automated, and repeatable tests that would validate regular software releases

Technology – Mainframe – MVS, IMS, Unix – Sun, Oracle

Pacific Bell (now AT&T), San Ramon, CA (Sep 1996 – May 1997)

Advanced Communication Network - Customer contact application

Developed customer contact application that would support ordering, billing of customers to a new network that would deliver high-speed content through a fiber to the home infrastructure

Co-led with a client director a 100+ person technology organization responsible for operations infrastructure, systems administration, configuration and technical architecture.

Technology – Unix – Sun, C, C++, Oracle

Ameritech (now AT&T), Schaumburg, Illinois (May 1995 – Aug 1996)

Large scale consumer and business billing development project

Led the design and development of the conversion processes to migrate over 10M customers to the new billing application

Led a 35-person technology team that supported over 125 developers and testers.

Responsible for technical support, technical architecture, software configuration management

Technology – Mainframe – MVS, IMS

Accenture - Application Products Group Chicago, Illinois 1991 – 1995

Developed Class A manufacturing software for the Aerospace and Defense, and Consumer Products markets (Fortune 100). Led the technology organization for this 400 person development group, managed over 75 people. Managed operations infrastructure, software development tools, configuration management. Organized and led customer user group.

Technology – Mainframe – MVS, CICS, IMS, DB2 Unix – HP, AS/400

Goldman Sachs New York, New York 1990 – 1991

Systems development for tracking and managing securities software.

Technology – Mainframe – MVS, CICS, DB2

Brooklyn Union Gas New York, New York 1989 – 1990

Customer Billing – Developer for the first object-oriented customer billing application (over 1M customers).

Technology – Mainframe – MVS, CICS, DB2

NYNEX (now Verizon) New York, New York 1986 – 1988

MARS, Expressway - Designed, and developed a custom accounts receivable system and inventory management system supporting 3 major warehouses in the Northeast. Role - MVS system programmer.

Technology – Mainframe – MVS, CICS, DB2

IBM Stamford, Connecticut 1984 – 1985

Corporate Special Payroll (CSP) - Designed and developed a custom payroll system for corporate executives.

Technology – Mainframe – MVS, CICS, IMS


Rensselaer Polytechnic Institute, Troy, New York

Bachelor of Science, Major: Computer Science, 1984

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