Manager Customer Service

CURRICULUM VITAE

OF

MALEKA DAPHNEY NTSWAKI

**** ******** ****** **** **: 081-***-**** / 068-***-****

MHLUZI EXT 2 1055 EMAIL :***********@*****.***

SKILLS AND COMPETANCIES

Excellent interpersonal and organizational skills.

Customer service orientation.

Handling queries and complaints in a professional manner.

Good listening and communication skills.

Strong organization, administration and analytic skills.

Strong numerical ability.

Accuracy and attention to detail.

Filling, scanning, faxing and photocopying of documents.

Data capturing.

Stress tolerance and problem solving skills.

Excellent working knowledge micro soft packages.

Team player.

Willing to learn.

1.PERSONAL DETALS

Identity number : 900-***-**** 082

Gender : Female

Health : Good

Race : African

Nationality : South African

Drivers License : Code 10

Home Language : Sepedi

Other Languages : English and isiZulu

2.EDUCATIONAL BACKROUND

Sozama Senior Secondary School – Senior Certificate

TWR - Certificate in Mine Health and Safety Management

PC Training and Business College – Course in Management

3.WORKING EXPERIENCE

Name of company : Nedbank Limited

Name of position : Bank Teller and Treasury Custodian

Period : September 2008 to October 2016

Duties

Processing of cheque deposits and cheque encashment.

Issuing of bank cheques and filling them in sequence numbers.

Examine cheques for endorsements and legality of documents.

Process client’s transactions into bank journals and enroll clients into biometrics system.

Process electronic payments and transfers for clients.

Process cash deposits and cash withdrawals for clients.

Receive cash from S.B.V.

Performing switchboard duties.

Performing all administration duties.

Balancing cash on hand and Treasury at the end of the day.

Do fica on clients.

Cash handling, accurately process customer cash check, transfers, issue statements.

Process of forex transaction.

Maintains the highest level of confidentiality with all information obtained.

Balance cash drawer in accordance at all times with bank procedures and regulations including periodic batching of cashed advances.

4.WORKING EXPERIENCE

Name of company : Phakama Services Centre

Name of position : Office Administrator

Period : 01 August 2018 to 30 November 2018

Duties

Record employee hours on a spreadsheet.

Track vehicle progress from the time it arrives in the workshop until it leaves.

Liaise with clients on Vehicle progress.

Call clients for feedback on service received.

Process client’s payment transaction.

Do car inspection on arrival and departure.

Manages correspondence by answering emails and sorting mail.

Prepare overtime and target files monthly.

Manages reception area and look after visitors.

Answer phone calls and transfer them as necessary.

Complete and submit insurance and warranties claims.

Perform administrational duties.

Order of parts and keep record of parts in store.

Creates agendas and takes minutes.

Create job cards, quotations and invoices.

Keep record of daily sales, cash outstanding’s and receivables.

Run work in progress reports.

Attends workshop and conferences when requested.

Fulfill the company marketing strategy.

Come up with creative ideas and how to grow the business.

5.WORKING EXPERIENCE

Name of company : Steve Tshwete Local Municipality

Name of position : Cashier (Temp)

Period : 02 January 2019 to 28 February 2019

6.CURRENTLY

University of South Africa (UNISA) – National Higher Certificate NQF Level 5

Course - Economic Management Science

7.REFERENCES

1. Name : Adel Steenkamp (Team Leader – Nedbank )

Telephone : 021-***-**** / 076-***-****

2. Name : Angeline Lewis (Floor Manager – Nedbank)

Telephone : 082-***-****

3.Name : Bila Gomo (HR Consultant)

Telephone : 082-***-****

4.Name : Phindile Nkosi

Telephone : 072-***-****

5.Name : Zandile Zulu (Supervisor - Steve Tshwete Local Municipality)

Telephone : 013-***-****

Contact this candidate