Deep knowledge in airlines application and all kind of airlines prin
Resume:
ABDUL UDAIPH.PP
ROAD: ****BLOCK: 227
BUSAITEEN, BAHRAIN
*******@*****.***
CAREER OBJECTIVE
Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential. Willing to work as a key player in challenging & creative environment
ACADEMIC QULIFICATION
Year
Degree/Examination
Institute/University
2011
B.Com
University of Periyar, Selam, India)
2008
HSC
Navabharath Educational Research Foundation, India)
2006
SSLC
Board Of Public Examination, Kerala state.
TECHNICAL QUALIFICATIONS
Year
Degree/Examination
Institute/University
2015
DMR Digital Mobil Radio
Bahrain airport company
2010
MCITP Enterprise Administrator
Microsoft
2007
Diploma in Computer System Maintenance
ITC-Ramanattukara
Gov. Of India Approved
PROFESSIONAL CERTIFICATES
DMR
Digital Radio Mobile
MCITP Enterprise Administrator
(MCITP ID: Sr7274428)
CCNA
(CISCO ID: CSCO12219978)
Diploma in Computer Hardware Engineering.
KEY SKILLS
Deep knowledge in airlines application and all kind of airlines printers
Knowledge in DMR (Digital radio mobile) system
Knowledge in Laptop repairing.
Configuring and Troubleshooting LAN and WAN
Implementing and troubleshooting computer networks
Windows Active Directory
Installing and configuring Network Printers and Scanners
Deep Knowledge in Computer Hardware Installation and Trouble shooting
Installing configuring and troubleshooting Operating Systems like Windows 2000, Windows 2003 Windows XP, Windows Vista, Windows 7,Windows 8, Windows10
Install and Configure ADSL Routers and Access Points
Install and configure all kind of windows based software
WORK EXPERIENCES
1.Key Responsibilities Handled as ICT Field Support Engineer at Bahrain Airport Company:
Bahrain Airport Company
ICT Field Support Engineer (Helpdesk)
(Since 24-August-2014 to Present)
Bahrain International Airport and Headquarters ICT Keynotes and responsibilities.
Airport Operations Systems:
Flight Information Display (FIDS)
Common Use System (ULTRACUSE) for passenger check-in, boarding, Arrivals, Gates, Security checkpoint, Information counters, Load control, Ramp and relevant areas.
A wide range of specialized peripherals (Boarding Pass Printers (ATB), Baggage Tag Printers (BTP), Oki printers, Gate Readers (BGR), Access Keyboards (WGE), ETC).
BRS and BSM client (X-BIS Screening. Baggage loading and unloading system for all Airlines)
Digital Mobile Radios SIMICO (DMR)
VHF Radio Communication devices.
Analogue, Digital and IP Telephony.
Public Announcement System and Wi-Fi controller
User PCs, Smart phones and PDA
Time attendance recording devices
Key Responsibility taken in Airport Operation System environment:
Installing and updating the ICT equipment’s at the needful areas.
Installing, configuring and troubleshooting (ATB) Boarding pass printers and (BTP) Bag tag printers
Installing, configuring and troubleshooting (WGE) Passport reader
Installing, configuring and troubleshooting (BGR) boarding pass gate reader and Oki printers
Troubleshooting all kind of ICT equipment’s in Airport and resolving the issue immediately without any delays.
Ensure proper working order of all terminals at all times.
Site readiness inspection for ICT inventories and performance checkups.
Coordinating with Entire Airlines IT Support for application updates and outages and acting accordingly.
Testing and setting up airline application as per airline IT request.
Taking in charge of planned and unplanned activities and behaving responsible according to the situation.
First and second level support to attempt to resolve the incident, use remote control if necessary for incident resolution including servers, routers and switches.
Understanding their requirements in the Airport for all kind of ICT requirement and assisting them accordingly switches.
Understanding Networking and ICT requirements in airport and coordinating with vendors and contractors for conference the needful requirements in the environment.
Efficient problem solving.
Handling cabling and networking related queries and assisting accordingly.
Key Responsibility taken for User in Airport Operation environment:
Managing all the technical operations of the users and airlines. Provide good and accurate solutions for various companies via email, phone and other electronic
Preparation of new PCs/notebook computers for deployment, including the unpacking, installation of the operating system, installation of applications & PC BIOS parameters as per BAC policies.
Troubleshooting Computers hardware and software including IPhone, Laptops, PC, Monitors, Docking station, IP Phones Printers and Scanners (Brother, HP, Konica mentor and all Network Printer) that has authorized access to the environment also verify availability of proper desktop, power outlets, & network outlets.
Administered creation of IT User accounts and computer systems and offered support.
Managing User account from Active Directory Users and Computers (Reset the password, unlocking. Disabling, enabling, updating information and Adding permission)
Handling outlook related issues (Archiving, Importing and Exporting PST).
Upgrade of PC hardware as required such as increase of memory or hard disk size
Recovery (If possible) of lost user’s data caused by hardware or software in case of Failures and user errors.
Backing up data and deploying data at user level.
Upgrade of operating systems and applications as per BAC Business requirements.
Installing configuring and troubleshooting LAN and Wi-Fi in work environment.
Receive incident reports and Service requests from Users via telephone, portal or email and Record all required incident details on the incident management system
Functional escalation in case the incident resolution times exceed the agreed service levels also Track the service request until closure and keep the User up to date with the status
Notify Users about major system/network outages. In most cases, the outage notification template is filled by IT operations or applications teams then emailed by the Service Desk staff to the appropriate distribution list
Performs preventative maintenance for all ICT equipment’s.
Testing and setting up computers, network and installing software for various applications and programs.
2.AGILE INFORMATIX
Networking company OCT 2013 to July 2014
Budayya Bahrain
E-mail: ***************@*****.***
Designation: IT Network technician & support
Responsibilities:
Managing all the technical operations of the customers. Provide good and accurate solutions for various companies.
Provide client support & technical issue resolution via email, phone and other electronic medium
Travelling to client sites to help with installs, deployment, and troubleshooting
Designing and managing the IT Server room
Pulling UTP cable, crimping, terminating and testing UTP(CAT5,CAT 6 )and connecting these to appropriate network active components
Pulling fiber optical cable
Cabinet assembling,rack fixing and cable arraigning
Network point testing and labeling
Fixing PC and network problems
Installing network printer and scanner
Software installation, Configuration
Setting up new user's accounts & profiles using Company tools & applications
Verified, correcting and replaced cabling, connectors and circuit packs.
Applying patches in accordance with company procedures.
Training new employees.
3. SALMANIYA MEDICAL COLLEGE Dec 2012 to Sep 2013
Salmaniya Bahrain
Designation: I.T Help Desk & Hardware and Software support
Responsibilities:
Accept technical support calls to the I.T. Department.
Troubleshoot and resolve end-user hardware, operating system, and software related problems, when possible from the Help Desk.
Troubleshoot and resolve basic network access problems for end users, when possible from the Help Desk.
Diagnoses and resolves end-user network or local printer problems, PC hardware problems and
Mainframe, e-mail, Internet, dial-in and local-area network access problems
Configuring the print servers, printers and resolving printing problems of users.
Installation, Configuration of DHCP, DNS
Backup and restore management.
Setting up new user's accounts & profiles using Company tools & applications
Software installation, Configuration
Interests
Social activities
Playing games
Hearing music
Points for Self
I am a versatile and confident person and use my analytical and logical skills to judge upon things and make decisions. My experience in teams has shaped my belief that a shared vision, effective coordination and true empowerment are what make the whole greater than the sum of its parts. My successes and failures have taught me that perseverance and never say die attitude is what it takes to be successful.
I always take initiative to improve things and convince others to join me.
Extrovert and friendly with everybody
Personal details
Age & Date of Birth 31 Years. (25-04-1989)
Permanent Address PoolattParamb H
Puthukode PO
Ramanattukara
Malappuram DT
Kerala-India
Father’s Name Mohammed P.P
Sex Male
Marital status Married
Nationality Indian
Languages Known English, Malayalam &Hindi
Passport No K0593480
Issue Date 26-08-2011
Expiry 25-08-2021
Cpr 890427674
Declaration
I hereby declare that all the particulars furnished by me in the above resume are true and correct to the best of my knowledge.
Abdul Udaiph .PP
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