NILESH DEVADATTA MULAY
Sai Ganesh Park, A* Building, Flat No.1, Keshav Nagar, Chinchwad, Pune – 411033 Contact: +91 - 823-***-****; Email: email@example.com PROJECT MANAGEMENT & AFTER SALES SERVICE PROFESSIONAL – ELECTRICAL, MECHANICAL, INSTRUMENTATION & MAINTENANCE
Offering an impressive experience in delivering optimal results and business value in demanding deadlines PROFILE
Competent & result oriented professional with experience of over 21 years in Erection, Commissioning, Operation, Maintenance, Testing & Inspection of High value Imported Equipments from Germany,China & Other European Countries - Installations & Process Control Drives, troubleshooting ;currently spearheading with Frech India as Senior Service Engineer (After Sales & Service Office).
Proven capabilities in managing complete project cycle of Imported Machines thorough planning, scheduling, drawing, facilitating machines selection / procurement, overseeing installation & commissioning activities, conducting testing & trials, balancing deployment of manpower, machines & material resources, Annual Maintenance Contracts as per customer requirement.
Demonstrated functional excellence in managing entire onsite installation, erection & commissioning activities, new plant designing & development according to the need which includes, machineries, equipments / infrastructure & control drives, facilitate project execution within defined time & cost parameters.
Capable of executing After Sales Service Operations with emphasis on implementing policies & procedures, developing / streamlining systems, optimizing operational effectiveness of equipment & reducing breakdowns/ downtime to minimum through effective Training of the Customer Executives to achieve Optimum results.
Expertise in streamlining customer services function by designing innovative systems and processes to generate high value propositions for the customers. Recognized as first representative in India after OF Germany formed direct subsidiary as Frech India in May 2009
Effective team leader, trainer & a motivator, recognized as a proactive individual who can rapidly identify the problems, formulate tactical plans, initiate and implement effective solutions and preventive measures for the optimum utilization of resources, towards the achievement of stated objectives. Core Competencies
Project Management Electrical & Instrumentation Electrical System Erection & Commissioning of Hydraulic Machines Annual Maintenance Contracts ( On site & Telephonic) Customer Retention / Technical Support & Process Control Cost Control Quality Control/Assurance Resource Optimization Vendor Development Safety Compliance Team Management
Cross Functional Coordination After Sales Service PROFESSIONAL EXPERIENCE
FRECH INDIA since Apr’ 07
Senior Service Engineer
Responsible for the preparation of work schedule based on the electro - mechanical Hydraulic Machine installation, commissioning and maintenance program, monitoring the execution, materials take off as per drawings, site condition, specifications, issue procurement schedule by customer and follow-up with the project engineer and project coordinator effectively to execute the installation of machine.
Individual responsible for the execution of site activities as per the approved work schedule, method statement & drawings and ensuring timely completion in compliance with codes/standards.
Involving in mapping of consumption pattern of spares, driving procurement initiatives to ensure availability of reasonable inventory of critical spares at all times at customer sites in coordination with FRECH Germany.
Generating detailed report on client visit, providing user training and share technical knowledge required about the product and process of running the machine & also providing telephonic diagnosis for the problems faced by customer to reduce down time.
Extending support for marketing team in providing technical demonstrations, product & process details including, assisting in completing the sale and assist in revenue generation.
Responsible for preparing various reports like time sheet for the service job performed, sending weekly & monthly report to Head Quarters Germany along with the activity sheet.
Maintaining the open list for each Customer, closing them on priority & informing the status to Head Quarters in Germany
& China and instrumental in supporting for external stock audit for the spares for each year.
A key player in successful installation & commissioning of Die-casting Machines ( Hot Chamber + Cold Chamber) from 20 Ton up to 800 Ton and ensuring customer satisfaction with proper after sales service.
Preparing final acceptance report, seeking approval from customer & sending it Headquarters, implementing strict adherence to safety measures & techniques thereby, ensure defects prevention.
Handling all kind of breakdown calls received from the customers & ensuring timely servicing at the customer’s place, leading efforts across establishing healthy business relations with clients & external associates for securing long term customer loyalty.
Judiciously conducting root cause analysis on equipment failures, generating unit and equipment performance improvements, applied performance test results and predictive maintenance results to accurately provide equipment health status in order to eliminate unplanned equipment failures.
Reviewing activities for effective and inspirational leadership to the team, efficiently briefing on performances, guiding and training the team regarding customer service/product & process ULTRASEAL (INDIA) PVT. LTD. Aug’ 03 – Feb’ 07
Manager Sales & Service
Managed installations and after sale service operations and provided interrupted service support to the customers thereby, retained their confidence.
Generated business from various sources for the company while establishing healthy business relations with clients/ associates for securing repeat business & long term customer loyalty & solved their queries/ complaints efficiently.
Prepared / submitted monthly spares part report, MIS report covering Revenue report, Expenses report and other reports as required.
COMPAX INDUSTRIAL SYSTEMS PVT. LTD. Aug’ 95 – Jul’ 03 Assistant Manager (Customer Care) Jan’ 01 – Jul’ 03 Trainee Engineer Aug’ 95 - Jan’ 01
Diploma in Electrical Engineering; 1995
Government Polytechnic, Amravati
MS Office Suite, Internet Applications and Windows OS Date of Birth: 26th December, 1970
Languages Known: English, Hindi and Marathi
References: Available on Request