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Admin Assistant Project Management

December 30, 2019

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Engineering Admin Assistant

Sheraton Grand Doha Resort & Convention Hotel

March 2018 – Present

Key Responsibilities

Provide general administrative support in day-to-day functions of Engineering Department

Coordinate internal and external communications

Prepares required documentation for tenders, scope of work, technical and commercial evaluation

Improved the coordination and maintenance of the hotel. Respond to complaints and requests for assistance regarding repair and maintenance


Implemented Transcendent, a global engineering application that allows properties to manage their assets, documents, and maintenance programs

Developed dashboards and reporting in GXP, a guest complaints / work orders ticketing platform

Developed automated reports for budget and energy consumption

Our department have won Department of the Year 2018

Project Manager

TaskUs Inc.

May 2015 – June 2016

Directed all phases of process improvement and internal cross-functional projects from Initiating to Closing phase

Key Responsibilities

Developed project plans; assembled and coordinated project team members and assigned individual responsibilities

Tested and implemented new cloud-based solutions global projects such as Teleopti (Workforce and Business Intelligence), Procurify (Procurement) and Oracle Financials (Finance)

Met with business leaders to identify process gaps and improvement opportunities and implemented better operational practices


Successfully migrated 2000 users and their drive files from old to new domain with minimal to no effect on day-to-day operations

Recognized for the performance improvement projects handled through DMAIC approach. Increased productivity and quality scores for the three biggest campaigns of the company

Business Intelligence Team Manager

Arvato Bertelsmann

June 2014 – May 2015

Lead of the local Business Intelligence team.

Key Responsibilities

Developed a tool that can proactively detect errors that can be resolved before it lead to penalties or markdowns

Collaborated with the business to gather report requirements and recommended reports to help run the business

Highlighted any process issues to manager so that issues may be addressed and appropriate action taken


Earned Yellow Belt Certificate in Lean Six Sigma for implementing Business Intelligence Reporting Suite

Team won as the Best Support Group in 2015

Business Intelligence Reports Analyst

Arvato Bertelsmann

May 2012 – June 2014

Delivered reporting requirements on daily, weekly or monthly basis as needed by clients and operations

Key Responsibilities

Generated reports that show statistical data on agent efficiency and productivity

Coordinated and collaborated with the operations management team to ensure that service targets are met

Delivered reporting requirements on daily, weekly or monthly basis as needed by clients and operations

Executed procedures for adding new metrics including analysis, design and definition of reporting as well as data collection and transformation



Bachelor in Office Administration, Polytechnic University of the Philippines


Yellow Belt in Lean Six Sigma, Arvato Bertelsmann


Fundamentals of Project Planning and Management, edx (University of Virginia)


Project Management

Business Process Improvement

Data Analysis

Business Intelligence

Process Implementation


I’m a highly-organized, certified in Lean Six Sigma professional with 10 years of Business Process Outsourcing experience, specializing in the Business Intelligence with keen interest in process improvement projects.


Data analysis

Business intelligence tools

Document management software Aconex

Online learning


Business Intelligence Reporting Suite – Slashed work hours of publishing reports by 50% via automation

The Take – Reduced handling time by 40% without impacting quality scores

Uber – Decreased volume of multi-touched tickets for one LOB by 4.2% and reduced errors by 9%


Ganesan Lakshmanan

Vice President Services at The Prestige Group

Marvin Hernandez

Assistant Vice President – Operational Transformation, Corporate Project Management at Pru Life UK

Emer O‘Neill

Global Business Intelligence Manager at Arvato Bertelsmann

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