Columbus, OH *3235
Diverse background in office management procedures. A proven history in developing comprehensive, effective processes and leadership experience with a reputation for meeting challenging organizational goals; Goal oriented and successfully creating a positive culture for training, motivating, and empowering employees: all with the goal of surpassing revenue projections, and increasing profitability with additional expertise in the following areas:
Troubleshooting, Problem Solving
Building Strong Client Relationships
Innovative ideas and
Implemented new scheduling system to improve overall communication and cohesiveness within all 3 branches. Countless off-work hours coordinating and enhancing features on the new system to ensure overall accuracy and efficiency. (Legacy Maintenance Services)
Lead an aggressive scheduling plan to increase the total revenue for the Columbus Branch in excess of over 3 million dollars in the first year of implementation. Communicated daily with the technicians to improve overall quality and reduce call backs. (Legacy Maintenance Services)
Managed an office with over 3000 patients and implemented successful electronic paper-free patient record keeping system and practice management system. Streamlined and simplified patient schedule. (Tzagaournis Family Dental, Dr’s Moats and Stewart)
Improved patient communication via email, text messaging, and postcard reminders. Implemented instant messaging system. (Tzagaournis Family Dental, Dr’s Moats and Stewart)
Managed payment processing including patient billing and insurance claims processing. Discussed and presented patient treatment plans, managed case acceptance, handled patient finances. (Tzagaournis Family Dental, Dr’s Moats and Stewart)
OrthoNeuro, Executive Assistant/Medical Secretary, Columbus, Ohio 2018-Current
This position is responsible for providing administrative support to physicians while ensuring patient needs are met.
Review physician schedules in advance to ensure the appointments meet the physicians’ needs
Complete patient scheduling as needed
Schedule physician surgeries and provide surgical and procedural information and documents to appropriate hospitals
Obtain necessary authorizations for both surgery and ancillary services
Schedule ancillary services for the patient
Follow up with patients who are missing referral documentation or authorization for their visit and communicate status to the appropriate area
Respond to patient calls and requests in the required timeframes
Communicate to physician’s pertinent information affecting their clinic and patients
Respond to legal received as appropriate including but not limited to deposition requests and subpoenas
Ensure prescriptions are processed for patients in a timely manner
Legacy Maintenance Services, Service Coordinator, Columbus, Ohio 2016-2018
Manage the overall day to day operations for Ohio’s premier floor care services. Part of the team responsible for increasing revenue from 2.9 million to 4 million in the first year of service.
My team revamped the inventory to create more accountability which lead to a decrease of 26% usage of chemical while increasing profitability.
We implemented inventory systems responsible for tracking all equipment and product usage. Installed programs to reduce amount of waste. Standardized many of the procedures to eliminate redundant tasks.
Provided structure throughout the Columbus branch to reduce the amount of call back services by over 19% in first year.
Office liaison between sales department and operations department. Successfully schedule for 8 account/sales manager and 26 service technicians. Operate within manpower and supply budget.
Dental Office Manager, Tzagournis Family Dental, Westerville, Ohio (1999 – 2015)
Responsible for all of the administrative duties. Coordinate marketing, office expense budget, manage and oversee 6-8 employees, and handled payroll. Schedule patient appointments, oversee staff schedules, perform billing and bookkeeping duties. Maintain patient accounts and records. Oversee schedule, process patient appointment, payments, and submit insurance claims.
Dental Assistant & Receptionist, Yohannes Wareti, DDS, Zanesville, Ohio (1996 – 1999)
Prepare equipment used in dental procedures, ready patients for dental procedure, and assist dentist during dental procedures. Welcome patient and gather information necessary for planned procedure. Performed necessary bookkeeping activities and inventory control.
Completed over 75 leadership courses
Completed over 30 semester hours at WASHINGTON STATE COMMUNITY COLLEGE. Maintaining at 4.0 GPA
Graduate, PARKERSBURG HIGH SCHOOL
Group fitness instructor, Zumba Instructor, Aquatics fitness instructor, VeraFlow instructor, LaBlast Dance fitness instructor. AFAA Primary Group Fitness instructor.