Office and Administrative Management Professional
Address: Capitol Heights, MD 20743 • Phone: 301-***-**** • Email: email@example.com
Sharp and resourceful Office and Administrative Manager to Executive Directors as a Property Manager. Seeking to oversee all aspects of office administration and procedures, faculty affairs, credentialing, residency, human resources and other diverse issues. Acclimated to ensuring organizational effectiveness, efficiency and safety. Seeking to play a vital role to Executive Directors while providing leadership and management when coordinating activities and ensuring compliance with programmatic operations.
CORE COMPETENCIES AND SERVICE AREAS OF EXPERTISE
Leasing and Real Estate
Property Sales/ Marketing
Accounting and Bookkeeping
Client Relationship Building
Regulatory and Compliance
Quarterly and Annual Reports
Report and Document Preparation
Outstanding Customer Service
May 2018 - Current, Blue Ocean Realty (Greenbelt, MD)
Assistant Community Manager
Serves as an Assistant Property Manager overseeing the business responsibilities of accounting, administrative, and leasing for large multi-family buildings. Supervise and manages 320 units and leading a team of 4 members. Executes a variety of tasks, including tenant verification and management, rent collection, and maintenance. Assist with managing the apartment community to achieve maximum pre-determined marketing and financial results. Directly supervises the Administrative Assistant/Bookkeeper or Assistant Manager, Leasing Consultant, Maintenance Staff, Housekeepers and Porters. Hires, trains, supervise and motivate on-site personnel. Assist in developing and implementing company policies in leasing, accounting, maintenance, resident relations and management reports. Run property in accordance with stated “Policies and Procedures”. Perform daily inspections of property to ensure property is being kept up and resident adherence to community policies. Assist the PM in inspecting all resident units three (3) times per year; damages on move outs and provides written report to RPM/President within 30 days of inspection. Operates property in accordance with achieving the approved budget. Submit all required reports on time.
Assist in ensuring that property marketing is executed with the cooperation and approval of Supervisor including requested Marketing Plans, requested reports, outreach follow-up, Etc. Assist in administering the Residential Programs and open house events. Demonstrate and lease apartments to prospective residents. Assist in processing prospect applications and submit to Compliance Department. Assist the PM with all new resident move-in files and resident lease renewal in a timely manner according to Blue Ocean Realty policy.
Assist in the collection of rents and deposit into approved financial institutions. Record rental payments on individual resident ledgers. Provide bank deposit receipts and activity reports to Bookkeeper. Assess and enforce late fees, litter fines & payment plan agreements. Follow damage collection procedures. Process and submit security deposit transmittals to Blue Ocean Realty Office within 7 days for processing of newly exited residents. Perform sales calls and other marketing venues to ensure steady traffic flow to the property. Assist the PM in the submission of the updating of the Leasing Summary Report, marketing log, traffic log, weekly activity etc. Assist the PM in monitoring Maintenance Technicians performance and relay to Maintenance Supervisor/RPM as needed. Maintains the office, community room and bathrooms in a clean and orderly condition daily. Performs any other tasks as deemed necessary by Supervisor.
Oversee ongoing building maintenance writing up and coordinating service requests with maintenance. Ensures equipment accountability and appropriately managed, assigned and monitored. Schedules and conducts physical inventories. Maintains accountable property and receipt documents. Analyzes data impacting procurement decisions. Conducts market research on product pricing and performance. Analyze problems to identify significant factors, gather pertinent data, recognize solutions, plan and organize work, communicate effectively and orally and in writing.
July 2017 to May 2018, Ross Companies (Suitland, MD)
Responsible for receiving, planning and organizing and accomplishing assignments in acquisition, through leasing apartments with one of our top property management teams to provide exceptional service to residents. Connected with prospective residents through phone calls, appointments, and follow-up communications. Adhered to all fair housing laws and comply with photo ID policy, professionally present the community on walk throughs of the property with prospective residents and delivering a persuasive sales pitch about the amenities and benefits of leasing a new apartment home.
Managed the leasing process by guiding new residents through each step, completing and verifying all lease applications and sharing results with applicants. Oversaw tenant selection, lease management, and kept accurate records of prospective and current residents, as well as rent, deposits, and inventory. Processed lease agreements and renewals, coordinating maintenance, and weekly scheduling for entire staff. Handled transactions like accepting rent and deposits and inspecting move-ins and move-outs. Prepared and typed a variety of correspondence, reports, forms, requisitions, requests for personnel actions and legal documents using word processor or personal computer. Organized and maintain files, records, manuals, handbooks, and other related materials. Collaborated with talented teammates to identify and solve any apartment issues that arise.
Executes management of the operational, personnel, and financial activities for the Property Manager. Handle multifaceted clerical tasks (e.g., data entry, filing, records management and billing). Performed back up office reception duties, including answering telephones and greeting in-person visitors. Answer routine questions and direct callers or visitors to the appropriate department(s) or person(s). Greeted and built a rapport with prospective residents, planned fun activities that help build a strong sense of belonging among residents. Accomplished leader repeatedly recognized for outstanding performance, exceeding goals, and generating new revenues.
April 2015 to July 2017, Westminster Management (Temple Hills, MD)
Served as a Leasing Consultant to Property Manager for multiple units, managing own success by attaining leasing goals, such as occupancy and rent growth, and by building rapport with prospects and residents. Acted as asset manager, lease-up specialist and court appointed receiver for dozens of properties. Perform bookkeeping and collections, complete rent increases, collect and post rent, answer incoming calls, post charges and move ins, process applications for future residents and complete related paperwork, conduct new resident orientations and move in/move out inspections, plan and host resident events, act as MOD while the Property Manager is out.
Greeted current and prospective residents. Drove the sale by highlighting the quality of the community and the lifestyle available. Consistently provided quality and timely solutions while professionally and diplomatically addressing resident issues and concerns daily. Display outstanding people skills and attention to detail while processing conducting inspections for a culturally diverse community for all age groups; Processing efficiency and customer satisfaction significantly increased.
Frequently and effectively communicated with Senior and Corporate Management – received several accolades for professionalism exhibited via phone calls, emails and correspondence related to rental properties & financial figures. Developed checklists, tracked the contractors progress and schedules to ensure move-in deadlines were met during renovation project—provided the appropriate level of security & safety measures resulting in timely/successful relocation of new residents.
Feb 2016 to Aug 2016, Virginia Hospital Center (Arlington, VA)
Certified Nursing Assistant - Unit Secretary
Served as a New Client Coordinator and Nursing Assistant driving the flow of clients through the Health and Wellness Center, maximizing the productivity of the medical team. Worked the front office answering phone calls, making appointments, checking patients in and out, obtaining patient information and copays/balances, and creating referrals. Review electronic health record for patient history. Processed lab referrals within electronic health records. Answered phone calls and respond to patient requests for lab results, prescriptions, immunization history, etc.; oversee the follow-up process for lab results and instructions per provider.
In the back office, performed prepping patient, taking vitals, obtaining and performing appropriate tests, and assisting the physician in for examination and treatment; clean exam and treatment rooms before and after patient encounter; instruct patient in complex testing requirements and medical procedures. Monitored of Vital Signs and Tracking Changes as necessary. Recognized urgent patient problems and/or emergencies and addresses the patient's situation with the MD and/or RN. Organized and maintain medical supplies and equipment. Assisted providers with management of patient allergies, medications and history.
November 2014, Healthcare Training Solutions (Temple Hills, MD)
Certified Nursing Assistant - American Heart Association-CPR/BLS Certified
Oct 2006 to May 2008, Forestville Military Academy (Forestville, MD)
High School Diploma - General Studies
Technical Knowledge, Office Skills, and Abilities:
Computer applications and databases include experience working with basic office resources (e.g., e-mail, web browsers, word processors, and presentation graphics), Microsoft Office Suite, Google Docs, Windows XP Professional, Windows 8, Word Perfect, Entrata Max Leases, Blue Moon, Slope Jet, Sorian, Clinicals Tele-Tracking, Yardi, Yardi Voyager, Core Logic Better NOI, QuickBooks Pro, and Store Tack. Machinery and technical apps include postage meter equipment, switchboard, copy machine, fax machine, scanner, computer scheduling.
Office and Program Management Skills: Executive level support, administrative support, customer service, team leadership, event and meeting, planning, records and information specialist, research, data gathering and factual analysis, document production, order fulfillment, file management, inventory management, and logistic systems. Contracting and Procurement, Planning and Evaluating, Technical Competence, Healthcare Information, Patient and Family Support, Health and Education, Customer Service, Public Relations, Community Outreach, Volunteering Coordination, Human Resources, Staff Training and Development, In-Service Training. Analytical, creative problem solving, critical thinking, time management, inventory management, spreadsheet and database management, pro-active and self-motivated.
Client Relations: Vendor Relations, Business communications, accounts Receivables, Accounts Payable, Inventory Management, Correspondence Management, Email Management, Client Interfacing, Public Relations Event and Meeting, Planning, Customer/Client Focus, Collaborative Working, Account Development, Billing Issues, Problem Solving/Analysis, Stress Management and Composure, Technical Capacity, Project Management, Budget Measures, Time Management, Cooperative and Professional, Client Relations, Sponsorship, Web Content and Campaigns, communications, strong community involvement and commitment, calming dissatisfied customers.