Jerri L. Buiting
Highly-motivated professional with more than 35 years of experience in Administrative, Customer Service, Sales (wholesale and retail), and Marketing. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Results-oriented skilled in creating marketing plans and leading successful product launches, promotions, and development. Expertise in client relationship development and project management. Experienced Professional with high integrity, solid work ethic, and strong leadership skills.
• Experience in Automotive, Specialty Food,
Energetic Work Attitude
Retail, Mortgage, Technology, Customer
Microsoft Office Proficient
Service, and Education Industries
• Team Leadership & Facilitation
Sales – Wholesale & Retail
Builds Key Relationships
Cross-functional Team Management
Effective Organizational Skills
Creative Problem Solver
Clerical Experience – type 100+ wpm
Excellent Communication Skills
Business Development Consultant
November, 2018 - present
LaFontaine Automotive Group
●Incoming & Outgoing Calls
Business Development Consultant
May, 2017 – October, 2018
Feldman Automotive Group
●Incoming & Outgoing Calls
Production & Shipping Clerk
Ongoing contract work
Fireside Coffee, Inc.
•Retail show sales conducted during final quarter every year since 2010
•Production, shipping, and operations clerk since August, 2015
February, 2014 – present
Ms. B’s Errands & More
Executive Assistant/Sales Assistant
February, 2016 – October, 2016
●Travel/Catering Arrangements Nationwide
November, 2012 – March, 2013
MCA, Inc. – Flint, MI
•Data Quality Manager – Manages data entry, reports, and communication with various clients.
•Customer Service Implementer – hired to develop, implement, and manage customer service center for future product expected to enter beta testing in April, 2013. Project on hold until product testing is complete.
•Non-Profit company development – project on hold
August, 2011 – Current
Saginaw Valley State University – Saginaw, MI
•Adjunct Faculty for Marketing and Retail Sales courses.
September, 2000 - Current
Baker College – Flint, MI
•Core Faculty Professor for Marketing and Business Management courses.
•Classes taught to date: Advertising, Advertising Management, Consumer Behavior, Conflict Management, Human Resource Management, International Marketing, Internet Marketing, Introduction to Business, Marketing Principles, Small Business Management, Small Business Marketing, Marketing Research, Partnership Marketing, Seminars for Marketing Planning and Management.
•Co-Developer and Coordinator of the Small Business Management Program and curriculum.
•Active member of Understanding by Design (UbD) Curriculum Development teams for Management, Marketing, and Small Business Entrepreneurship programs, Member of Faculty Assessment Committee
•Faculty/Staff Trainer for Customer Service and Classroom Technology.
•Advisor for Gamma Beta Phi, National Collegiate Honor Society - a service-based organization; coordinated fundraising of over $10,000 for various community charities (Whaley Children's Home, Big Brothers/Big Sisters, Angel Tree Project)
• Editor, Benchmark, Baker College of Flint's Public Relations newsletter
Customer Service - Mystery Shopper
May, 2006F – Current
•Independent Contractor registered with over 90 companies.
•Mystery shopper, in many industries: fast food, fine dining, finance, entertainment, training, technological, and retail.
•Scheduler in the mystery shopping industry as a contract employee for Kern Scheduling.
•Worked directly with clients and management to develop customer satisfaction metrics.
General Business Manager
January, 2005 – March, 2006
Country Home Creations, Inc. – Flint, MI
•In-house and Outside Sales/Customer Service Management and staffing, marketing and advertising campaigns, website development, trade show management, office management, marketing and business plan development.
•Restructuring and training program developed for increased customer service.
October, 1999 – January, 2005 (full time)
Fireside Coffee Company – Swartz Creek, MI
•Involved in organization and planning over 75 wholesale and retail trade shows per year.
•In addition to full-time work indicated in timeframe above, worked as contract employee throughout 2007 with wholesale/retail shows and management of production/warehouse.
•Responsible for Retail Internet site Re-Design - Internet sales growth of 116% in three (3) years.
•Development and Implementation of wholesale Internet site - Growth of Internet wholesale sales of 102% in two (2) years.
•Initiated a customer care retention program, which increased sales by 5% during 7-week pilot program.
•Created new revenue streams through strong corporate alliances and relationships with key customers.
•Hired and trained staff.
July, 1997 – May, 1998
Dynasty Funding Corp – Farmington Hills, MI
•Marketing and Systems - Organized all marketing efforts, which included the development of marketing and sales strategies as well as customer database design and support.
•Developed, implemented, and managed customer service department; human resource activity from recruiting, interviewing, and testing, to hiring personnel; authored company's annual and long-term strategic plans; managed office facilities; and responsible for management team coordination.
•Instrumental in developing past-client cultivation program to build a referral-only business.
•Key member of executive committee that developed the 5-year-old company's mission, vision, and documented business processes and standards.
•Directed a charity fund-raising effort, which rose over $1,200 to adopt a needy family.
•Organizational Development Consultant to company prior to formal hiring.
•Outside advisor/consultant for several years as the company grew from 5 employees to 20+.
Manager, Customer Electronic Communications
May, 1978 – July, 1997
General Motors Service Parts Operations – Flint, Michigan
•Responsible for all communication systems that GMSPO used to communicate with their various market segments (dealers, wholesalers, Adecco retailers).
•Managed project to convert older communication system into new language and logic for Adecco customers, which enhanced capabilities and provided new options.
•Worked on top-level management committee to develop new electronic communication and commerce transactions/applications within GMSPO.
•Product Specialist: Managed brake product line for GMSPO, which included competitive analyses; development of business plan; development of marketing campaigns, and introduction of new product lines and programs. Directed implementation and introduction of GMSPO's first all-makes, aftermarket marketing brand and campaign for a new brake product.
•Held progressively responsible positions throughout tenure at General Motors.
•Project Manager: Developed knowledge-based program that analyzed proper ordering methods and handling of backordered part numbers using artificial intelligence. This program was responsible for reducing 20% of backordered part numbers for General Motors' dealerships.
•Project Manager: Developed, Implemented, and Managed TRACS 2000 system, a voice-response communication system linked directly to GMSPO's mainframe computer. This system received in excess of 50,000 phone calls a day with a rate of 95% in customer satisfaction with the system. At the time it was implemented, it was IBM's single largest voice-response application.
•Other Key Positions Held: Analytical Department Supervisor, Statistician/Analyst; Senior Systems Analyst; Systems Development, Customer Service Supervisor, Training Coordinator, Customer Service Representative
Central Michigan University
Mt. Pleasant, MI
Master of Science
Dean’s List; 3.9 GPA
Bachelor of Business Administration
Magna Cum Laude; 3.6 GPA
Davison High School
General Business & Music
Magna Cum Laude; 3.7 GPA