Michael T. Baker

*** ****** ** ** *******, GA ***15 Phone: 404-***-**** Email: ada552@r.postjobfree.com OBJECTIVE

Actively seeking an exciting and rewarding opportunity within the customer service industry of where my skills are most utilized.

PROFILE SUMMARY

Detail oriented - Ability to multi-task – Strong attention to details

Team player – Expansive thinker – Competitive – Personable with Customers

Call center experience – Inbound & Outbound calls - Collections

Customer service experience –First call resolution EDUCATION

BA-Business Management J.K. Weaver Business College Gadsden, AL 1993-1997 Advanced Diploma Gadsden High School Gadsden, AL 1989-1993 WORK HISTORY

Patient Services Scheduler Emory Healthcare Atlanta, GA 10/2011 – 07/2019

Assisted patients and physicians with medical records via inbound and outbound calls

Scheduled patients for their medical Orthopedic and Spine appointments

Entered data from physicians and patients into computerized database

Escalated calls as needed for account discrepancies to Tier two

Processed orders for surgery and submitted referrals of patient medical procedures

Forwarded medical documents to Precertification department for payment processing Escalation Administrator Automatic Data Processing Alpharetta, GA 03/2004 -- 10/2011

Processed and researched medical claims for healthcare accounts in Docutreev

Resolved 70 to 150 disputed case issues through Clarify

Administrated employees with their benefit, enrollment information

Researched and resolved claims in SAP database system

Monitored daily reports for all claims in Microsoft Excel

Coordinated 50-100 calls daily to the customers regarding their health care benefits

Arranged department meetings for training and weekly team forums Purchasing Agent Philips Medical Atlanta, GA 06/2003-03/2004

Processed Purchase Orders through SAP for engineers, physicians, and hospitals

Dispatched technicians to facilities for troubleshooting issues

Generated reports in Microsoft Excel and Access

Assisted customers and clients with biomedical products

Arranged shipment for customers, providing ETA and confirmation for delivery

Advised of correct product numbers for customers when using Philips website Loan Advisor Lending Tree Charlotte, NC 08/2001-05/2003

Answered 80 to 100 inbound regarding mortgage loan information

Processed mortgage, refinance, and home equity loan applications

Resolved customer disputes and email responses

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