TONYA MICHELLE WILLIAMS
Administrative Assistant with over 15 years of experience managing business office functions and providing executive level support to clients and employees. Resourceful, motivated and personable with a successful and diverse career background. I possess excellent communication skills while maintaining the highest level of confidentiality. Skilled at adapting to new organizational processes, policies and procedures.
Graphic Design Algonquin College of Applied Arts and Technology, Ottawa On 2017 – 2018
Microsoft Word, Excel, Outlook, PowerPoint, Adobe Illustrator
Windows 7 & 10, Mac OS, Android
Administration/ Reception Piazza Tanner LLP. Dec 2019
Maintained clean boardrooms
Directed all incoming calls and e- mails
Scanned and copied documents when requested.
Administrator SAP Ottawa, On April 2019
Provided administrative support to the sales, engineering and marketing departments. Answered telephones, courteously assisted clients and employees and composed documents. Managed the catering and planning activities for all onsite meetings. Reported to the SAP Office Manager.
Administrator Osgoode Properties March 2019
Handled all administrative matters including screening calls, managing calendars, planning meetings and composing documents. Kept all administrative policies and procedures up-to date.
Administrator Front Rolls February 2016 - March 2018
Greeted all clients and visitors, ensuring they received outstanding first impression. Assisted with the on-boarding all new employees. Performed routine clerical tasks. Assisted peers in the drafting and editing memos, copying, faxing, filing and scanning.
Sales Representative Simplified Solutions July 2014 March 2015
Managed three sales representatives. Developed the sales pitches and provided product training to all new employees.
Continually exceed sale and leadership expectations. Managed all aspects of inventory, ordering and shipping activities.
Aquaculture Maintenance Fish Creek Hatchery October 2014 – June 2014
•Operated and maintained pumps, filters, tanks and other aquaculture equipment and enclosures.
•Provided a safe habitat for the fish by keeping tanks clean and operating feeding equipment.
•Monitored and observed fish hatchery for signs of disease.
•Transferred sick fish to the hospital tanks.
Certified Nursing Aide / Administrative Assistant We-Care July 2010 – April 2013
•Over 9 years of experience as a Certified Nursing Aide.
•Certified Nursing Assistant (CNA) Certified.
•In-depth knowledge of advanced nursing practices and procedures.
•Skilled in providing necessary patient grooming services.
•Proficient in providing tactics and skills to deal with patients and their families in cases of severe emergencies.
•Remarkable capability of handling accidents or stroke situations, calmly.
•Highly skilled in providing basic care to patients and assisting residents.
•Demonstrated ability to respond quickly to emergencies.
•Hands-on experience in patient grooming activities.
•Proficient in lifting, positioning and transporting residents.
•Well versed in taking and recording temperatures, blood pressure, and other vitals.
Administrator / Group Fitness Trainer / Sales Fish Creek Fitness Center June 2009 – June 2010
•Effected sales administration duties including; membership sales, facilities management and coordination.
•Promoted club programs, products and services to participants.
•Instructed Asana Yoga Practice.
•Instructed Boot camps, Circuit and Spin class activities.
•Maintained fitness equipment
Retail Sales Associate MEC August 2008 – January 2009
•Interface with customers to identify purchasing needs and direct them to appropriate department; recommend additional products or cost-effective alternatives to enhance service and satisfaction.
•Promote promotional items to increase sales revenues and affirm sales techniques to achieve set sales goals; change price signage on designated products during seasonal promotions.
•Inventory and stock management; assist department manager and store replenish inventories while minimizing excess.
•Maintain and organize store displays to enhance product visibility and expedite product location activities.
•Provide training to new employees to uphold company policies and sustain customer satisfaction.