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Manager Service

December 29, 2019

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Location: Muscat, Oman.

Telephone: +968-********


Professional profile

Multi-talented and experienced Mechanical Technician with over 10 years of experience in Komatsu Heavy Equipment and Diesel Engines such as Cummins, Scania, Isuzu and Nissan Diesel. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Work experience

May 2012 - Present Aggreko Middle East, Oman

Mechanical Service Technician

Purpose of the Job.

To operate, maintain and repair Aggreko equipment as per work instructions in accordance with Aggreko standards

Job Accountabilities/Key Responsibilities

Minimise equipment under repair & awaiting inspection.

Comply with Aggreko servicing schedules and procedures.

Ensure all equipment is prepared for hire in compliance with Aggreko ‘Green Card’ procedure.

Ensure all work performed reports are approved by client (on site) and are legibly produced.

Ensure immediate response and minimal disruption to clients requirements.

Ensure good housekeeping of work area and service vehicle.

Maintain a minimum spares level in service vehicle as per procedures.

Effective troubleshooting to minimise downtime and unnecessary repair costs.

Customer satisfaction externally & internally.

Compliance with 24 hour call – out policy.

Reporting all utilised stock items form depot stores.

Ensure all installations are carried out to Aggreko service manual standards.

Ensure quality of workmanship to maintain and enhance performance of equipment

Reporting on competitor activity visible on customer’s site(s).

Maintain and enhance relationships and communication on site with client.

Report any fuel spills, incidents or issues within the policy of QHSE.

Commitment and involvement to Orange Excellence.

Key achievements

Reduced the breakdowns on the oil field site allocated to me within a very short duration which increased productivity and satisfaction to the client.

August 2008 – April 2012; Jaidah Motors and Trading Company, Doha Qatar.

Field Mechanical Technician.

Key Responsibilities

Investigate product problems and complete the corrective action necessary to achieve improved customer satisfaction.

Investigate reported product problems and initiate corrective action following through on the corrective action required ensuring successful field implementation.

Conduct field operational analysis make improvement recommendations and conduct retrofit management to assist in the development of products.

Provide information and support all customers with equipment problems.

Perform other work-related task as required as assigned.

Comply with all HSE procedures and policies.

Education and qualifications

Kenya Christian Industrial Training Institute

from –2003 to 2005

oDiploma in Automotive engineering.

Awards and recognition

Distinguished Service Award by Aggreko Company – May 2017

Scania Engine DC 09 by Scania Technical Training Dubai – Scania Dubai.

QSK 60 Gas Engine Training by Aggreko Dubai.


New technology and Enovation on renewable power energy.

Travelling and sports.

Heavy Equipment and Machinery.

References .

Gary Bazley

Project Manager


Mohammed Hazem

Workshop and Field Supervisor

Jaidah Motors and Trading Company


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