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Manager Management

Location:
Angeles, Pampanga, Philippines
Posted:
December 29, 2019

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Resume:

JOSE SANDY M. CARLOS

HR-ADMIN & OPERATIONS MANAGER

LEADERSHIP COACH and RESOURCE SPEAKER

PROFILE

Started my career as a Teacher and since

moved into the challenging world of

Human Resource and Administrative

Management and pursue my longtime

dream of making a difference in the

world of people management.

I was also given an opportunity in the

Corporate World and developed

knowledge and skills in Operations

Management and made an impact by

practicing real-time and pro-active

approach in dealing with different areas

of opportunities in operations.

My leadership was strengthened through

continuous learning and listening to

others. I am also guided by the

definition of a Coach which is – “To

convey a valued individual from where

they are to where they need to be.”

I believe that as leaders, we need to be

the “Chief Meaning Officer” to our

people.

CONTACT DETAILS

Phone:

+63-977-***-****

Email:

ada51u@r.postjobfree.com

ada51u@r.postjobfree.com

Twitter: @sandymcarlos

Skype: SANDY M. CARLOS

LinkedIn:

https://www.linkedin.com/in/sandymcar

los/

WORK EXPERIENCE

CORPORATE INNOVATORS INC. - HR ADMIN and OPERATIONS DIRECTOR December 2016 – December 2018

As an HR Manager, I am in charger in developing corporate plans for a variety of HR matters such as compensation, benefits, health and safety etc.

- Act to support the human factor in the company by devising strategies for performance evaluation, staffing, training and development etc.

- Oversee all HR initiatives, systems and tactics

- Supervise the work of HR personnel and provide guidance

- Serve as the point of contact for employment relations and communicate with labor unions

- Monitor adherence to internal policies and legal standards

- Deal with grievances and violations invoking disciplinary action when required

- Anticipate and resolve litigation risks

- Report to senior management by analyzing data and using HR metrics As an Admin Manager, I am in charge in supervising day-to-day operations of the administrative department and staff members.

- Hiring, training, and evaluating employees, taking corrective action when necessary.

- Developing, reviewing, and improving administrative systems, policies, and procedures.

- Ensuring office is stocked with necessary supplies and all equipment is working and properly maintained.

- Working with accounting and management team to set budgets, monitor spending, and processing payroll and other expenses.

- Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.

- Collecting, organizing, and storing information using computers and filing systems.

- Overseeing special projects and tracking progress towards company goals.

- Building new and expanding existing skills by engaging in educational opportunities.

As an Operations Manager, I am in charge in providing inspired leadership for the whole operation of our organization's lines of business, which involves making and implementing important policy and strategic decisions, as well as the development and implementation of operational policies and procedures. I am also assisting our Human Resources department with recruiting, when necessary, and help promote a company culture that encourages morale and performance.

WORK EXPERIENCE

GROUP HEAD

MAZDA GROUP

LAUS GROUP OF COMPANIES

March 1, 2015 to June 15, 2015

As Group Head for Mazda Operations in Central and Northern Luzon, I am in-charge I ensuring that our operations run smoothly and that people are productive.

- Collaborating with other senior management to formulate strategy

- Ensuring regulatory compliance

- Overseeing implementation of IT systems

- Formulate business strategy with others in the executive team

- Design and implement policies that align with overall strategy

- Implement efficient processes and standards

- Coordinate customer service operations and find ways to ensure customer retention

- Ensure compliance with local and international laws (e.g. data protection)

- Oversee the implementation of technology solutions throughout the organization

- Manage contracts and relations with customers, vendors, partners and other stakeholders

- Evaluate risk and lead quality assurance efforts

- Oversee expenses and budgeting to help the organization optimize costs and benefits

- Mentor and motivate teams to achieve productivity and engagement

- Report on operational performance and suggest improvements OPERATIONS MANAGER TT

CERTIFIED LEADERSHIP DEVELOPMENT RESOURCE

TECHNICAL SUPPORT SUPERVISOR

CUSTOMER SUPPORT SUPERVISOR

SITEL PHILIPPINES formerly CLIENTLOGIC PHILS.

February 12, 2007 – August 25, 2014

As an Operations Manager on duty, I serve the company and its customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff.

• Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.

• Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.

• Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.

• Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

• Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

• Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.

• Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades.

• Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state- of-the-art practices; participating in professional societies.

• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. As the Company Leadership Development Resource, I assist in facilitating the leadership development training of the company supervisors and aspiring leaders. The leadership development process is defined as providing those in organizational leadership positions the opportunities, training and experience to expand their knowledge and improve their skills.

- My overall job duty as a leadership development resourc is to facilitate that process.

- I also assist in developing programs, facilitate training classes as well as experiences that help leaders develop in key areas.

- Assess various training and development options and making recommendations on which to use

- Aligning leadership training with an organization’s overall business goals

- Consistently evaluating training and development materials to ensure they are as up-to-date as possible

- Auditing the performance execution of the trained supervisors. WORK EXPERIENCE

HR and ADMIN MANAGER

MMC GENERAL SERVICES

COCA-COLA BOTTLERS PHILS.

September 1992 to December 2006

As an HR Manager, I am in charger in developing corporate plans for a variety of HR matters such as compensation, benefits, health and safety etc.

- Act to support the human factor in the company by devising strategies for performance evaluation, staffing, training and development etc.

- Oversee all HR initiatives, systems and tactics

- Supervise the work of HR personnel and provide guidance

- Serve as the point of contact for employment relations and communicate with labor unions

- Monitor adherence to internal policies and legal standards

- Deal with grievances and violations invoking disciplinary action when required

- Anticipate and resolve litigation risks

- Report to senior management by analyzing data and using HR metrics As an Admin Manager, I am in charge in supervising day-to-day operations of the administrative department and staff members.

- Hiring, training, and evaluating employees, taking corrective action when necessary.

- Developing, reviewing, and improving administrative systems, policies, and procedures.

- Ensuring office is stocked with necessary supplies and all equipment is working and properly maintained.

- Working with accounting and management team to set budgets, monitor spending, and processing payroll and other expenses.

- Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.

- Collecting, organizing, and storing information using computers and filing systems.

- Overseeing special projects and tracking progress towards company goals.

- Building new and expanding existing skills by engaging in educational opportunities. HIGH SCHOOL TEACHER

ST. SCHOLASTICA’S ACADEMY

DON BOSCO ACADEMY

June 1990 – March 1992

As a teacher, it is my duty to:

- Establish and enforce rules for behavior and procedures for maintaining order among students.

- Provide lectures, discussion, and demonstrations in my subject matter

- Establish a clear objective for all lessons, projects, and communicate those objectives to all students.

- Prepare classroom and activity materials

- Adapt teaching method and instructional materials to meet students’ variant needs and interest

- Maintain accurate and complete students’ records

- Assign grades class work and homework

- Observe and evaluate students’ performance, behavior, social development, and physical health

- Enforce all administration policies and rules governing students

- Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate

- Prepare the students for later grades by encouraging them to explore learning opportunities

- Guide and counsel students with adjustment and/or academic challenges or special academic interest

- Instruct and monitor students in the use of care of equipment and materials, in order to prevent injuries and/or damages

- Show evidence of prepared lesson plan upon request of immediate supervisors

- Use audiovisual aids, and other equipment and materials to supplement presentations

- Meet with parents and guardians to discuss their children's progress, and to determine their priorities for their children and their resource needs

- Confer with parents or guardians, other teachers, counselors, and administrators in order to resolve students' behavioral and academic problems

- Prepare objectives and outlines for courses of study, following curriculum guidelines or requirements of states and schools.

- Meet with other professionals to discuss individual students' needs and progress.

- Prepare and implement remedial programs for students requiring extra help.

- Attend professional meetings, educational conferences, and teacher training workshops in order to maintain and improve professional competence.

- Collaborate with other teachers and administrators in the development, evaluation, and revision of secondary school programs.

- Prepare reports on students and activities as required by administration.

- Administer standardized ability and achievement tests, and interpret results to determine students' strengths and areas of improvement

SKILLS & QUALITIES

LEADERSHIP

COMMUNICATIONS

DECISION MAKING

PLANNING & BUDGETING

TIME MANAGEMENT

ANALYTICAL

PEOPLE SKILLS

MANAGEMENT

COMPUTER SKILLS

PRESENTATION

TEACHING

• HR Management

• Training and Development

• Operations Management

• Attrition and Retention Management

• Employee Relations

• Process Implementation Management

• Customer Service Management

• Client Management

• Data and Root Cause Analysis

• Change Management

• Organization Development

• Performance Management

• Procurement

• Warehouse Management

Managing Fraud

Client/Vendor and Customer Service

Management

Training and Development Skills

Coaching and Teaching Skills

Action Planning

Management, Administrative Skills

Highly organized

Diplomatic and Objective

Trustworthy and Discreet

Team Player and Support oriented

Patience, Integrity and Sensitivity

Assertive, flexible and Adaptable

Excellent in building working relationships

and able to influence others

TRAININGS & CERTIFICATIONS

Workers Statutory Monetary Benefits – DOLE

Ease of Doing Business – DTI and Civil Service

Commission

Coaching and Development

Building Leaders in the Zone

Coaching in the Zone

Coach 101, 102, 201

Action Planning

Agent Process

Building a Coaching Environment

Flawless Execution

GOS - Global Operating System

How to have fun at work

Induction Process

Building an Effective Team

KRONOS 5 and 6

Associate SKEP - Skills and Knowledge

Enhancement Plan

Preventing Fraud

Security Awareness

Time Keeping

Real Time Management

Yellow Belt - Lean Six Sigma

Managing Team Metrics

Optimizing Team

Performance

EDUCATION

COLLEGE

Bachelor of Science in Commerce

(Major in Business Administration)

FAR EASTERN UNIVERSITY

June 1985 – March 1989

SECONDARY

UNIVERSITY OF THE ASSUMPTION

June 1983 – March 1985

INTERMEDIATE

SAN FERNANDO ELEMENTARY SCHOOL

June 1977 – March 1983

CHARACTER REFERENCES

MARK PHILIP L. SY

VICE PRESIDENT

CORPORATE INNOVATORS INC.

091*-***-****

TWINKLE KHAYLAH TACUDOG

OPERATIONS MANAGER

SITEL PHILIPPINES

092*-***-****

DONNY M SAYRE

MANAGER

PESO – Philippine Employment Services

Office

092*-***-****

WATER C. NAVARRO

MANAGING DIRECTOR

WACANA TECHNOLOGY SOLUTIONS

092*-***-****

JOSE SANDY M. CARLOS

APPLICANT



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