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Customer Service Manager

Angeles, Pampanga, Philippines
20k - 30k
December 29, 2019

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**** ***** **, ****** ******, Balibago Angeles City 2009

Mobile No: 092********


Objective: Use my knowledge and experience to make a positive contribution in the Sales, Logistics, Front Office and Admin. sector, whilst staying abreast with the current technology and practices in the industry.

Sales & Stock Controller Manager/Admin Support Online Selling


Abu Dhabi, United Arab Emirates

April 17, 2014 – December 17, 2019


To provide highest standards of customer service, dealing with complaints and motivate the team to encourage customer loyalty.

To keep the store image in terms of cleaning, maintenance and merchandising standards.

To check properly the stocks delivery and posted the correct number of items received.

Prepare and secure the daily banking of the store.

Motivate buyers and customers by introducing new products and promos.

Maintain neat and well organized stock of merchandise.

Attending customers to their queries and complaints in cheerful and friendly manner.

Maintain the display of merchandise properly and refill items sold for a better visual presentation.

Receive and display new delivery according to visual presentation guide.

Providing excellent customer service.

Supporting the General Manager on the online selling business.

Preparation of purchase order for stock ordering.

Costing and Pricing analysis for various items.

Maintaining and organizing all the stock items to different branches.

Sales Promoter

Al Naseem Perfumes LLC

Abu Dhabi, United Arab Emirates

March 04, 2012 – March 04, 2014


Providing exceptional customer service.

Assisting and advising customers in all aspects of fragrance.

Achieving sales targets.

Maintaining and replenishing stocks.

General upkeep of the cleanliness and presentation of the store.

Accurately maintain all cash and media at the registers.

Establish month end inventory of stocks.

Line Leader – Electronics

L & K Industries Inc.

Clarkfield, Pampanga, Philippines

May - August 2010


Checks manpower attendance & serves as a team leader.

Checks the humidity & temperature of workplace.

Prepares online sampling of the product involved.

Ensures the completion & quality of the product.

Maintain the cleanliness of work area.

Ensures the company output target is achieved.

Inventory/Receiving Clerk

Friendship Wash & Dry

Angeles City, Philippines

January 2004 – March 2007


Compiles and maintains records of quantity, type, and value of material, equipment, merchandise, or supplies stocked.

Counts material, equipment, merchandise, or supplies in stock and posts totals to inventory records.

Prepares reports, such as inventory balance, price lists, and shortages.

Compiles information on receipt or disbursement of material, equipment, merchandise, or supplies, and computes inventory balance, price, and cost.

Encodes invoices of payment and deliveries to customers.


Villa Modesto Hotel

Angeles City, Philippines

October 2002 – September 2003


Receiving and registering guests as they arrive.

Receive the payment for accommodation.

Allocation of rooms.

Compilation of guest bills.

Handling guest requests like providing extra beddings or offering a certain kind of food.

Safekeeping of client valuables.

Line Leader - Electronics

Sampo Technology Inc.

Clarkfield, Pampanga, Philippines

March 2001 – May 2002


Organizes incoming material by filing the material numerically, alphabetically, or by subject matter.

Performs assembly line tasks to assemble structural parts. Help with packaging a product.

Stock clerks and order fillers receive, unpack, check, store, track merchandise or materials, and pick up customer orders.

Receive order then fill the orders that will need to be shipped out.

Serves as a team leader to co-workers.

Ensures the completion and quality of the product involved.

Maintain the cleanliness of work area.

Ensures that the company output target is achieved.


Greenlands Sports Resort

Angeles City, Philippines

July 1998 – October 1999


Greet customer’s entering establishments.

Compute and record totals of transactions.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Answer customers' questions, and provide information on procedures or policies.

Issue receipts, refunds, credits, or change due to customers.

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

proficient in computer; MS Word, Excel, Powerpoint and Net Search

reliable and dependable

ability to communicate and relate

attention to detail and accuracy

initiative and organize

polite and highly trainable

Secondary Education

Angeles City High School (Angeles City, Philippines)

April 1996

Tertiary Education : Computer Secretarial (undergraduate)

Systems Plus College Foundation (Angeles City, Philippines)

December 1997

Short Term Course: Front Staff & Receptionist Course

Tatweer (Abu Dhabi, United Arab Emirates)

November 2013

Height: 5 feet 3 inches

Weight: 120 lbs

Sex: Female

Language Spoken: English, Tagalog, Basic Arabic

Citizenship: Filipino

Visa Status: Employment Visa (one month notice)

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