Work Experiences :

M.H. ALSHAYA Company

Burj Alshaya Al Soor Street Al Mirqab, Kuwait

March 11, 2019 – Present

Position : Café Coco - Store Supervisor

Objective:

To manage the daily operational concern while delivering quality both products and services. Making sure the effective implementation of QSC for shift productivity.

Role Responsibility:

Manage branch personnel, by ensuring quality customer relations and providing timely resolution for proper handling of customer complaints and inquiries.

Manage the PAR level of Ordering.

Communicate with suppliers and follow up on sending and receiving orders.

Manage the Daily, Weekly, Month-End, Year-End Inventory.

Maintaining the objective in terms of marginal revenue versus extended cost mix

Maintaining the outstanding rating in mystery shopper, audit, and internal inspection for loss and prevention policies.

People Developer

Ensure that all management &staff are trained to the required Coco standard.

Motivation & development of staffs in line with business objectives.

Provide training & development plans for all & ensure they are completed.

Conduct management and staff appraisals

Conduct regular staff & management meetings.

Delegate key tasks to the team in order to maximize their potential & identify potential in staff members and develop accordingly.

Profit Control

Achieve sales & profit target –Manage P&L to required budgets.

Educating the team how to control and minimize the waste.

Maintain & Improve QSC standards ensuring profitability, sales growth & other agreed goals.

Ensure that security measures & policies relating to cash stock & assets are implemented effectively with regard to sales.

Develop projections of controllable items

ALGHANIM Industries

Sharq Block 5 Bldg 17 Unit G5 P.O. Box 223 Safat, 13003 Kuwait

December 2014 – September 2018

Position : Assistant Store Manager

Objective:

Managing the over-all operations and staff of Wendy's restaurant, including the execution of all company policies, procedures, programs and systems. Participates in the achievement of store objectives. Participates in creating and maintaining a “People Excellence" environment.

Role Responsibility:

Trains, monitors and reinforces food safety procedures to Shift Supervisors and Crew Members. Ensures all food safety procedures are executed according to Company policies and health/sanitation regulations; takes corrective actions, as appropriate.

Works with restaurant management team to meet sales goals versus budget and prior year. Executes appropriate plans to resolve unfavorable trends and enhance sales.

Manages food, labor and paper costs and other controllable expenses. Works with restaurant management team to meet profit objectives.

Executes Company policies and procedures for the control of cash, property, product and equipment. Monitors inventory levels to ensure product availability and orders product. Manages and maintains safe working conditions. Ensures execution of preventive maintenance.

Ensures proper execution of and compliance with Company policies and procedures on assigned shifts. Anticipates and identifies problems and initiates appropriate corrective action.

Position : Assistant Store Manager

Objective:

To ensure that all task are completed to deliver great quality coffee and service to the customers.

Role Responsibility:

Profit Control

Achieve sales & profit target –Manage P&L to required budgets.

To manage the stock and order systems for food and consumables that the store has 100% supply of items for the customers.

Maintain & Improve COSTA check standards, food, health and safety check.

Ensure that security measures & policies relating to cash stock & assets are implemented effectively with regard to sales.

Develop projections of controllable items

People Developer

Ensure that management &staff are trained to the required COSTA standard.

To motivate and develop team members as required to support them in delivering their roles effectively in line with business objectives.

Provide training & development plans for all & ensure they are completed.

To support the store manager in organizing and delivering team meetings.

Delegate key tasks as directed by store manager ‘ Right Person, Right Time’

AL HOMAIZI FOODSTUFF COMPANY

Salhiya, Al Sour St,Yacoub Al Homaizi Bldg., Kuwait

July 2011 – December 2014

Position : Assistant Restautant Manager (AM1)

Objective:

To manage a Burger King Restaurant on a profitable basis, consistently serving quality food with fast, courteous service in clean and pleasant surroundings.

Role Responsibility:

Profit Control

Achieve sales & profit target –Manage P&L to required budgets.

Maintain & Improve QSC standards ensuring profitability, sales growth & other agreed goals.

Ensure that security measures & policies relating to cash stock & assets are implemented effectively with regard to sales.

Develop projections of controllable items

People Developer

Ensure that all management &staff are trained to the required B.K. standard.

Motivation & development of staff & mgrs. in line with business objectives.

Provide training & development plans for all & ensure they are completed.

Conduct management and staff appraisals

Conduct regular staff & management meetings.

Delegate key tasks to management team to maximize their potential & identify potential in staff members and develop accordingly.

BINHENDI Enterprises(Second Cup- Canadian Brand Coffee Shop)

4th floor Al Reem Tower

Deira, Dubai UAE

April 2008 – 2011

Position : Store In-Charge Second Cup – Dubai Mall

Duties and Responsibilities

Manage all operational concern in delivering quality both products and services

Manage branch personnel, by ensuring quality customer relations and providing timely resolution for proper handling of customer complaints and inquiries.

Maintaining the objective in terms of marginal revenue versus extended cost mix

Maintaining the outstanding rating in mystery shopper, audit, and internal inspection for loss and prevention policies.

CDC Trade Philippines

Novaliches, Quezon City Philippines

July 2005 – August 2007

Position : LP/Audit

Objective:

To monitor the key area risk :

-Stock Control

-Daily Cash Handling Control

-Security Control

-Theft and Fraud Control

Duties and Responsibilities

Assess the risk of loss from end to end from supplier to customer

Investigate and understand the main issues arising across the operations

Investigate fraud, theft and operational issues that may impact the profit of the business

Review and provide input into operating procedures that reduce loss and improve profit within the business

Educational Attainment

Diploma in Business Computer Programming System

Graduated at STI College, Manila Philippines

CRISTALYN P. AMIT

Salmiya, Kuwait

Mobile # 50822191/ 65095947

Email Add : ada50c@r.postjobfree.com

Contact this candidate