JUAN CARLOS URCIA

E-mail Address:

ada4zu@r.postjobfree.com

Personal Contact No.:

Mobile No. : +971-*********

+971-*********

UAE Residence Address:

Al Satwa Dubai, UAE

Personal Data:

Gender : Male

Nationality : Filipino

Passport No : P5142841A

Visa Status : Visit Visa

Languages Spoken/ Known:

English

Filipino (Native Language)

Personal Attributes/Strength/Skills:

Excellent communication skills

Strong accomplished experience in Customer and Sales Industries

Customer Service Oriented

Discretion & confidentiality

Pro Active & Quick learner

Ability to take initiative, multi task & work well under pressure

Be able to work well in a team under pressure and with minimal supervision

Team player and possess organization skills, detail-oriented & have ability to multi-task.

Enjoy working with people and possess a friendly and outgoing personality.

Analytical problem solving skills

Computer skills including the ability to spreadsheet and word processing programs at a highly proficient level.

Honest, Flexible & trustworthy

Demonstrate work ethics

Time Management Skills

Decision Making Skills

Objective:

To obtain a long term rewarding position with a corporation that would best fit my qualification and further enhance my potential based on my being highly competent, assertive, proactive and creative individual.

Summary of Professional Work Experiences:

SKYCABLE CORPORATION C/O TG SERVICES

July 1, 2018 – Nov 11, 2019

33 Samar Street, L&I Building, South Triangle Quezon City, Metro Manila, Philippines

Position: DTH(DIRECT TO HOME) FSR Associate/ DTH Support Staff

CORSEVR MANAGEMENT SYSTEM Oct 16, 2016 – June 30, 2018

33 San Joaquin, San Francisco del Monte, Quezon City, Metro Manila, Philippines

Position: DTH(DIRECT TO HOME) FSR Associate/ DTH Support Staff

ABS-CBN ICONNECT CONVERGENCE May 19, 2014- Jan. 6, 2016

(ABS-CBN SUBSIDIARY) INC. 28th Floor IBM Quezon City, Philippines

Position: CUSTOMER SERVICE SPECIALIST/ TECHNICAL SUPPORT

TRINITY INSURANCE BROKERS, INC. May 02, 2013 – May 15, 2014

5TH Floor Philcox Bldg. Salcedo, Makati City, Philippines

Position: OPERATION GROUP – HEALTHCARE DEPARTMENT

MEDILINK NETWORK, INC (TPA) June 11, 2012- April 31, 2013

CIBI Information Center 3308, Zapote Cor., Makati City, Philippines

Position: QUALITY ASSURANCE ASSOCIATE

SUNLIFE GREPA FINANCIAL June 15, 2011 - June – May 30, 2012

211 Sen. Gil. Puyat Ave. Makati City, Philippines

Position: ADMINISTRATIVE ASSISTANT

LAND BANK OF THE PHILIPPINES (OJT) APRIL 2010 – SEPTEMBER 2010

Land Bank Plaza, 1004 Malate, Metro Manila Philippines

Position: PROGRAM MANAGEMENT

Detailed Professional Work Experiences:

SKYCABLE CORPORATION C/O TG SERVICES

July 1, 2018 – Nov 11, 2019

33 Samar Street, L&I Building, South Triangle Quezon City, Metro Manila, Philippines

SKYCABLE CORPORATION C/O CORSEVR MANAGEMENT SYSTEM Oct 16, 2016 – June 30, 2018

33 San Joaquin, San Francisco del Monte, Quezon City, Metro Manila, Philippines

Position: DTH(DIRECT TO HOME) FSR Associate/ DTH Support Staff

Responsible for Activation DTH(Direct to Home) TV for the Subscriber/Client

Conduct Basic Troubleshooting, Box Refresh, Customer Support Such as (Billing, Technical)

Encoding of Request For Payment For Distributor

Monitoring of Daily Report for the Client Account Status

Assisting of Installer/Client Problem in Technical Issues

Monitoring of Cheque for Payment and Admin Works

ABS-CBN ICONNECT CONVERGENCE May 19, 2014- Jan. 6, 2016

(ABS-CBN SUBSIDIARY) INC. 28th Floor IBM Quezon City, Philippines

Position: CUSTOMER SERVICE TECHNICAL SPECIALIST

Proving help and answer to customers who have technical issue or question about their Sky service through identification of the problem itself, research on answer and subsequent provision of guidance.

Quick understand their needs and resolve their queries, whilst also looking for additional sales opportunities which would enhance their sky experience.

Evaluate of the system problem Troubleshoot Digi box, modem router and other Technical concerns

Great communication and good customer service, with genuine enthusiasm for delivering the best possible service

Guidance of the users to support them in becoming more productive

Support on the development of programs to train the customer and guide on how to properly use the product

Concession of the customers troubles by recommendation of products, services and procedure

Good knowledge of the operating system and relevant hard or software

TRINITY INSURANCE BROKERS, INC. May 02, 2013 – May 15, 2014

5TH Floor Philcox Bldg. Salcedo, Makati City, Philippines

Position: OPERATION GROUP – HEALTHCARE DEPARTMENT

Responsible on collecting and entering data in the database maintaining accurate records of valuable client information, up to date for processing and management

Compiling verifying accuracy and sorting information to prepare source data for computer entry

Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output

Print Policy Number and Billing Statement

Generate reports, store completed work in designated locations and perform backup operations

Attention to details and maintain strict confidentiality

MEDILINK NETWORK, INC (TPA) June 11, 2012- April 31, 2013

CIBI Information Center 3308, Zapote Cor., Makati City, Philippines

Position: QUALITY ASSURANCE ASSOCIATE

Responsible for installing and maintaining on creating test data for test claiming

Code review and configuration management, maintaining computer hardware and software network

Software and version updates including testing of software codes

Confirmations of Network connectivity and efficiencies

Trouble Ticket solution, Troubleshoot all technology issue on timely note

Timely reporting of all outstanding issue and resolutions

SUNLIFE GREPA FINANCIAL June 15, 2011 - June – May 30, 2012

211 Sen. Gil. Puyat Ave. Makati City, Philippines

Position: ADMINISTRATIVE ASSISTANT

Performing multifaceted general office support, assisting with clerical and administrative duties such as preparing correspondence, maintaining files, bookkeeping and maintain correct policy date

Process and review insurance documentation and ensure the proper flow of request

Maintain the good relationship with the brokers, companies and keeping themselves updated with respect to new policies, providing administrative support to team members and solving doubts

Timely reporting of all outstanding issue and resolutions

Declaration:

I hereby attest and confirm that all information stated above is true, correct and legal to the best of my knowledge and ability.

JUAN CARLOS URCIA

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