CURRICULUM VITAE OF MBALI NHLUMAYO

**** ******** *****, *******, ******** west 4037

Contact number: 071*******

Email address: ada4zg@r.postjobfree.com

Hard working marketing and communication graduate with proven skills seeking to apply my abilities to your company

EDUCATION HISTORY

Highest grade passed : Grade 12

Year of completion : 2007

Highest qualification : National Diploma in Marketing

Year of completion : 2011

EMPLOYMENT HISTORY

Main duties:

01 April 2017 to present Receptionist at United Pharmaceutical Distributors

Welcoming visitors by greeting them and directing them to the appropriate person or office.

Answering and forwarding incoming phone calls to correct departments.

Making external calls for the staff.

Receiving and sorting daily mails.

Ensuring reception area is tidy and presentable, with all necessary stationery and material.

Perform other clerical duties such as filing, photocopying and faxing.

Filling daily stock adjustments.

Giving excellent customer service.

Taking minutes during meetings, type and forward minutes.

Compiling paperwork for injury on duty staff.

01 March 2016 to 28 March 2017 Previous Receptionist and Data capture at ADA Recruitment

Welcoming visitors by greeting them and directing them to the appropriate person or office

Answering, screening and forwarding incoming phone calls

Receiving and sorting daily mail

Ensure reception area is tidy and presentable, with all necessary stationery and office material

Assist with typing, photocopying and printing

Signing for office deliveries.

Assist in organising meetings, taking minutes during meetings and booking of venues

Capturing of invoices on system

01 September 2014 to 30 September 2015 previous Sales agent at Velociti call centre

Contact potential or existing customers to inform them about a product or service we having

Answer questions about products or the company

Ask questions to understand customer requirements and close sales

Enter and update customer information in the database

Take and process orders in an accurate manner

Assist customers with problems they on their contracts

01 March 2013 to 28 March 2014 previous Sales representative at Assupol Life

Attend existing clients, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential customers.

Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.

Contributes to team effort by accomplishing related results as needed.

Assisting existing customers with problems they experience with our service.

Check customers policy to see is they still active and in order.

Offer assistance to customers with their claims when they need it.

Keep the customer updated with our business, new products and keeping them happy.

REFERENCES

I.Fikile Zwane

Operations Manager at United Pharmaceutical Distributors

Contact number: 072-***-****/031-***-****

II.Sthembile Ndovela

Lecturer at Mangosuthu University of Technology

Contact number: 073-***-****

III.Nikiwe Zwane

Team leader at Velociti call centre

Contact number: 072-***-****/067-***-****

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