AHAMED HASSAN ILTHIZAM

ASSISTANT CATERING AND CAFE OPERATIONS MANAGER

PERSONAL STATEMENT

An enthusiastic manager with drive, determination and a proven ability to ensure that a restaurant operates efficiently and profitably. Having a track record of maximizing guest satisfaction and profitability whilst maintaining high standards of food and service and also present a positive and fashionable image of the business. Currently working in DOHA QATAR as a Assistant Catering and Cafe Operations Manager and have 16+ years experience and extensive knowledge of the hospitality industry, its working practices, and recruitment, and pay, conditions of employment and diversity issues in Sri Lanka and Gulf Region.

Now looking for a new and challenging managerial position, one which will make best use of my existing skills and experience and also further my personal and professional development.

KEY SKILLS AND COMPETENCIES

Strong motivational and influential people skills.

Extensive and relevant knowledge of good food and wine.

Enthusiasm for creating delicious food and providing a great service.

An eye for detail and the ability to drive consistent brand standards.

Experience of managing people and driving business performance.

Experience of organising private functions including parties and weddings etc

AREAS OF EXPERTISE

People management

Events management

Staff development

Staff scheduling

Setting targets

Corporate management

Setting budgets

Staff recruitment

Hospitality management

Food hygiene

Customer service

COSHH

Planning menus

Knowledge of wines

5 Star hotel experience

Marketing & advertising

CAREER HISTORY

Assistant Catering and Cafe Operations Manager. –AL DANAH CATERING (FAUCHON PARICE). Doha, Qatar. (January2014 -Present)

Responsible for overseeing and managing three catering sites.

Developing all sport calendar, Weddings and Privet events of the restaurant

Ensure that all Catering Assistants and staff are wearing the correct uniforms.

Accountable for Disposing off all surplus food.

Immediately dealing with any symptoms of food poisoning or food borne diseases.

Correspondent and Deliver direction and guidance to the catering team.

Also did a Opening of a new cafe for Qatar Foundation Virginia Commonwealth University

Upskills the team leaders for success.

Chairing regular team meetings and discussing important issues of the day.

Maintain the client relationships.

Manager accurate administrative records so as to meet any accounting and audit requirements.

Accountable for Carrying out staff appraisals.

Provide reports for company senior managers.

Responsible for Ordering raw materials, food stuff and general supplies.

Overlooking 15 location of student cafeteria and Café QATAR FOUNDATION different locations.

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PERSONAL SKILLS

Assertive

Ability to make decisions

Alert and perceptive mind

Reassuring manner

Conflicts resolution

Collaboration

Strong Leadership

Team work

Commercial acumen

Innovative ideas

Inspiring innovation.

Restaurant / Bar Manager. – COLOMBO COURTYARD

Urban Boutique Hotel Colombo Sri Lanka. (June 2012 to January 2014)

Colombo Courtyard is 95 covers inside sitting all day dining restaurant (serving Breakfast, Lunch, and Dinner) responsible for smooth and efficient running of day today operation of the restaurant

Monitored and trained service team members on suggestive selling practices and continuous sales growth and ensure to follow and set standard as per Ramada

Responsible for overall restaurant operational execution, staff development, controllable profit plan achievement, guest count growth.

Planned, Promoted and coordinated events for the restaurant by locating venues and working closely MACOM, DF&B, Sales and marketing to deliver smooth and efficient service

Liaised with the Head Chef to discuss and develop the menu.

Oversaw client bookings & reservations and managed guest satisfaction of service and handling complains

Organised the daily and weekly rotas for the Restaurant’s staff and ensure that an effective link is maintained between kitchen and service areas and that a good working relationship is maintained at all times.

Purchased stock, supplies and negotiating best prices with trade suppliers.

Responsible for strategically develop effective marketing plans to increase increase revenue by providing specialist advice on food and beverages.

Accountable for organize marketing activities, such as promotional events and discount scheme, theme nights.

Role model colleagues highlighting the right conduct and behaviour for the overall successful running of the bar and night club

Conduct a monthly P&L review with all colleagues to inform them on the outlets profitability

Any other duties as may reasonably be requested by the management team including assistance for large events or hotel functions.

Restaurant/ Bar Manager. – ONE TO ONE TOHEL Abu Dhabi - UAE. (April 2009 to April 2011)

Coordinated and correspondence the entire restaurant operation managed and supervises shifts.

Delivered a high level of service and ensured all staff engages guests to understand their needs and exceed expectations.

Responsible for Promoting and marketing the business, publicize the brand.

Maintained the compliance with licensing, hygiene and health and safety legislation/guidelines.

Managed and Controlled costs and minimize waste.

Appraised personnel’s performance and provide feedback to keep them upbeat and productive.

Provided staff rosters, daily side work sheets, and weekly cleaning schedules.

Assisted in new menu implementation.

Handled administration and paperwork, maintain daily, weekly and monthly reports.

Assistant Restaurant/ Bar Manager. – LE MERIDIEN HOTEL Abu Dhabi UAE. (September 2003 - 2007 September)

Managed three outlets and manning with 24 staff and monitoring all service standard delivering on guest expectation without any delays

Involved with the director of food & beverage manager to prepared the marketing plan for whole year

Prepared monthly promotions for all the outlets for every three months

Coordinated and handled all menus in food and beverage involving the executive chef for food costing, and also cost controller for beverages including wines as per the year

Actively involved with director of food & beverage manager for outdoor events pool parties, and beach parties planning, organizing, making flyers and advertising, involving suppliers, and entertainment.

Role model for colleagues highlighting the right conduct and behavior for the overall successful running of the outlet.

ACADEMIC & PROFESSIONAL QUALIFICATIONS

Promoted the use of up selling techniques within outlet to exceed guest expectations, and increase revenue by providing specialist advice on food and beverages.

Conducted a monthly P&L review with all colleagues to inform them on the outlets profitability,

Proposed suggestions to F&B Management for appropriate promotions / special offers.

Ensured outlet achieves targets for mystery guest score through feedback to colleagues and targeted training initiatives are set

Ensured the assets of the outlet are well taken care of along with the completion of daily and monthly reports.

Monitored all aspects of food and beverage quality and hygiene, and take immediate corrective action when required and inform the F&B Management.

Senior Waiter. – MILLENNIUM HOTEL Abu Dhabi - UAE. (February 2002 to January 2003)

Senior Waiter. – ARMED FORCES OFFFICERS CLUB Abu Dhabi - UAE. (April 2001 to February 2002)

Senior Waiter. – RAMADA RENAISSANCE Doha, Qatar (March 1998 to November 2000)

Waiter. – HOLIDAY INN HOTEL - Colombo Sri Lanka (January 1994 to March 1998)

Completed MICROS System trained by key information technology Dubai

Participated hotel management, team management, train the trainer, Hear the silence workshops

Completed Improving Sales Kills, Negotiation Skills, Effective Marketing Plane. ( Spearhead Training enter Qatar)

Completed Supervisory Management Skills and Excellent Customer Service. ( Spearhead Training enter Qatar)

Completed Hotel management diploma

Successfully pass the health and safety exam held by the food control Abu Dhabi and Qatar

Completed the G.C.E. (O/L) Examination December 1991

AHAMED HASSAN ILTHIZAM

Current Address: P.O.BOX 2044

Doha, Qatar.

Residential Address: No 06 Werasingha Mawatha Waragoda Road Kelaniya Sri Lanka

Nationality: Sri Lankan

Phone: 00974- 33244644

Email: ada4xn@r.postjobfree.com

PERSONAL DETAILS

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