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Manager Customer Service

Riyadh, Saudi Arabia
December 24, 2019

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Dear sir/ Madam,

Please accept the enclosed resume as an expression of interest in exploring new opportunity within your esteemed team.

My resume outlines my skills, key achievements, experience, and education.

I look forward to meeting you. So, we will be able to discuss how I can make a very strong contribution to your organization.

Thank you very much

Osama Skaf - CIA, CFC, CFE, CRBA.

Address: Riyadh, Saudi Arabia

Email Address:

Saudi. Mobile Number: +966-***-******

Syria. Home Number: +963-**-*******

Personal Information:

Place of Birth


Date of Birth:

1st June 1986

Marital Status:




Military service



Seeking a position with one of the big firms where technical skills can be utilized, and to provide me with the opportunity for personal and professional development.

Work Experience:

2019 – Present Full Time Manager Internal Audit

Arab National Bank, Riyadh KSA

Company industry: Banking

2014 – 2019:

Full Time Executive Manager Internal Audit & Special Assignments

Al. Rajhi Bank, Riyadh KSA

Company industry: Banking.

Tasks and duties:

-Participate in Preparation and monitoring the implementation of risk based audit plan.

-Create the scope and objectives of internal audit projects; perform risk assessment and developing project’s audit plan.

-Assign projects and time budgets to junior staff based on their skillsets and experience;

-Monitor and ensure the smooth conduct of the audit engagement

-Developing testing methodologies to evaluate the adequacy of controls

-Ensure that assignments are completed within the allocated time budget;

-Keeping track of the time spent on each assignment and taking appropriate action on any delays in a timely manner

-Train and supervise staff to maintain a high level of competence and professionalism.

-Produce high quality constructive audit reports, for senior management.

2012 –2014:

Full Time Supervisor / Internal Audit & Forensic

KPMG, Riyadh KSA

Company industry: Professional services; Audit, Tax and Advisory.

Tasks and duties:

-Prepare Audit plan/ Program for each engagement along with identifying associated risks for variety of clients and industries Including government and private entities such as (trading companies, manufacturing, banking, terminals, services companies, real estate companies, telecom..etc.).

-Conduct gap analysis, diagnostic assessment. Prepare working papers and supporting documents log.

-Evaluate and assess internal controls systems (manual and automated) implemented at the client work place for variety of clients and industries.

-Identify recommendation and opportunities for developments.

-Develop recommendation for bringing process, policies, programs, application, and operation into compliance with business goal and objective.

-Review and analyze all the collected papers and evidence with the intent of drafting and preparing reports.

-Conduct Audit follow-up to address any action taken according to the previous internal audit recommendations

-Develop and deliver internal audit and compliance training to government entities and private sector companies

-Assist SAMA inspection team on conducting banks annul review,

-Dispute Advisory Services: Conduct interviews, documents collection and analysis, identify supporting evidences, and support any litigation if needed.

2011 – 2012:

Full Time Internal Auditor/ Internal Audit Department

Al. Baraka Islamic Bank, Damascus Syria

Company industry: Banking.

Tasks and duties:

-Participate in preparing internal audit annual plan based on the risk based approach risk.

-Draft preliminary audit requirements & engagement letter and send it to head of audited Department.

-Initiate and design internal audit assessment and inspection for each internal audit task.

-Review internal control framework to identify major control weakness areas.

-Draft reports for each task performed and propose recommendations to tackle the identified gaps.

-Ensure the efficient and effective of recommend control to enhance highlighted deficiency areas.

-Ensure that all policies and procedures are up to date and implemented as designed by management.

-Ensure that bank’s assets are well protected and bank reports are accurate.

2009 – 2011:

Full Time Auditor / External Audit

Ernst & Young, Damascus Syria

Company industry: Professional services; Audit, Tax and Advisory.

Tasks and duties:

-Auditing of the interim & annual financial statements for group of clients in more than a field.

-Conducting the proof reading and proof wording of audit reports.

-Conducting the physical count of cash and inventory based on sample basis.

-Performing the fixed assets tagging to prepare for registering.

-Share in performing audit planning, risk identification and assessment, analytical procedures.

Audit Experience (Industries):

-Banking: (Cham Bank, Al-Baraka Bank).

-Insurance: (Trust Syria).

-Real Estate: (Emaar Syria).

-Hotels: (Cham Hotel, Sheraton Aleppo, Bilad Al-Cham Hotels).

-Trading, Manufacturing and Retail: (Toyota Syria branch, Nahhas Group, Tartous International Container Terminal, Mas Group).

2008 – 2009:

Full Time Accountant / Finance Department

UFC (Bin Laden Group), Damascus Syria

Company industry: Food Distribution.

Tasks and duties:

-Participate in preparing company financial statements (income statement).

-Conduct branches audit and draft the required reports.

-Prepare purchases order (PO)

-Preform bank reconciliation and follow up with bank about LCs.

-Prepare employees payroll (tax schedule, insurance schedule, salaries schedule).

-Calculation of company fixed assets’ depreciation.

-Branches visits and reviews with the intent of to review their compliance with policy is followed well.

Education & Training:

-2018: Lean Six Sigma (Black Belt)

-2016: CRBA (Certified Risk Based Auditor, certificate No# 2016/15987)

-2015: CFE (Certified Fraud Examiner, certificate No# 666707).

-2014: Fraud Prevention workshop, American Anti-Corruption Institute (AACI).

-2014: Global Investigation Methodology (KPMG Saudi Arabia).

-2014: CFC (Certified Financial Consultant, certificate No# 17984).

-2013: CIA (Certified Internal Auditor, certificate No# 125648).

-2010: Accounting & Auditing 1 (E&Y Syria).

-2009: Observing Inventory Count (E&Y Syria e-learning).

-2009: Ernst &Young Global Audit Methodology (E&Y Syria).

-2009: Attendance of CMA (Certified Management Accountant) part 2 (Management accounting and reporting) Lambers Institute/ Damascus.

-2009: Bachelor in Economics / Accounting Department / Damascus University.

-2006: Intermediate Accounting course (In English) at Lambers Institute Damascus.

Accounting & Auditing Programs:

-PPMS (Reporting system): Excellent.

-Job Payment (Reporting System): Excellent.

-Jupiter (Controlling System): Excellent.

-Al-Ameen Software: Very good.

-CaseWare (Auditing Program): Very good.

-Gamx (Auditing Program): Good.

-I-Mal (Islamic Banking System): Very good.

-IDEA (Audit Analysis Tool): Good.

-TeamMate (Audit Documentation Program): Very Good

Computer Skills:

-High typing Skills in Arabic & English

-Windows–Office full package–Turbo Pascal–Internet–Outlook–Lotus Notes Package.

-Course in Microsoft office in Excel and Access at SBS Center.

Language Skills:

-Arabic: Native Speaker.

-English: Very Good (Speaking – Reading - Writing).

Key Personal Skills:

- Have good communication Skills,

- Customer service skills and customer satisfaction.

- Ability to Work as a team player.

- Ability to work under pressure and handle multitasks to meet sharp deadline.

- Good time management skills to meet deadline.

- Have good eyes for details.

- Ability to Travel.

- Communicate with different environments & cultures.

References Available Upon Request

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