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Office Manager

Location:
Washington, DC
Posted:
December 23, 2019

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Resume:

Chandra Baldeo Ali

***** ********* *** • Sandy Spring, MD 20860

H: 301-***-****

C: 240-***-****

Email: ada4wq@r.postjobfree.com

PROFESSIONAL SUMMARY

Articulate and organize my administrative, record management, excellent time management, detail oriented excellent communications (oral and written), problem solving, ability to learn quickly, customer service skills for 17+ years to contribute to the successful growth. WORK HISTORY

HireOne,JeffreyScottConcierge 2019 - Present

Staffing Manager

• Responsible for providing staffing for 14 apartments complex permanently, managing approximately 80 associates.

• Plan, assign, and direct work; appraise performance; discipline employees; addressing complaints and resolving problems.

• Provide complete staffing services for the company which include weekday and weekend on-call duties.

• Collaborate with other staffing managers, payroll manager, and staffing director.

• Serves as a liaison between clients and associates.

• Create different daily report, and weekly reports for payroll.

• Perform administrative duties.

Office of Human Resources, Record Management Department 2016 - 03/19 Personnel Assistant I

Anne Arundel County Government

• Performed complex and detail assignments pertain to record management for current and former employees.

• Received, reviewed, and process personnel actions authorization and information updates in a computerized Human Resource Information System (HRIS) in a timely manner.

• Performed human resources administrative, data entry for 6 county department transactions, merit increases, new hires (contractual, temporary, merit, bargaining units, or interns), transfers, and promotions.

• Worked with Analysts, HR Liaisons, Payroll, Senior Management, and employees,

• Worked with HR supervisor, and IT on a new electronic processing ePAA system implemented by the county to eliminate paper manual process.

• Processed retirement, termination, resignation ensuring accuracy of calculations and payout.

• Served as an information resource for 6 department HR Liaisons,

• Assisted Senior HR representatives, or other HR representatives as needed.

• Reviewed all new hires forms/applications for completeness, included 1-9 forms.

• Verified employment verification.

• Added new hires to roster list.

• Assisted with preparation of orientation package for new hires.

• Prepared new employee packages for orientation, and employee badges.

• Assisted in staffing and recruitment; communicate information to citizens and employees, departmental representatives.

• Sent monthly reports to departments for upcoming performance reviews, probation, and other required reports.

• Performed maintenance on the comprehensive file system.

• Composed letters, tables, reports, and other materials from copy or rough draft.

• Maintained confidentiality of employee records and ensure files in orderly and complete form.

• Assisted with front desk receptionist coverage.

• Received, reviewed, and distributed incoming mail and other materials.

• Knowledge of Human Resource department rules, regulations, procedures, and functions.

• Knowledge of wage and non-wage benefits of the County bargaining unit agreements. Bureau of Engineers • Office Support Specialist, Administrative 2015 - 2016 Anne Arundel County Government

• Performed daily office operations/ administrative duties for staff of 16 senior upper level project managers.

• Composed/drafts letters, tables, reports, and other materials from copy or rough draft, and other office documents utilizing a variety of computer systems and software applications.

• Reviewed, entered, and assisted with storm water fees application for completeness.

• Posted, reviewed for accuracy, codes, enters data in manual and/or automated systems in order to maintain current records and initiates corrective actions, as necessary, to assure accuracy and completeness to procedural requirements.

• Processed all mass mails to send to residents.

• Scheduled appointments for county departmental employees and manage calendar commitments for meeting rooms.

• Met time sensitive deadlines under Anne Arundel County storm water procedures and policies.

• Maintained filing systems and/or document control procedures, tabulate and enter numerical data in spreadsheets monthly/weekly/daily, tables, and reports from contract/projects information found in other sources.

• Prepared room sets up materials for new employees.

• Received visitors, answered front line calls, screened calls, and resolved employees/customers information/request/complaint using oral and written communication.

• Received, reviewed, distributed incoming mail and other materials.

• Performed support for the personnel and recruiting process (contacts selected candidates, schedule job interviews, handles confidential, personnel information, send out job oiTers letters to selected candidates).

• Assisted in sending formal job offers, or non-selected candidates, Operation and Support Specialist, Administrative 2014 — 2015 United Health Care

• Handled high volume of inbound/outbound calls from providers related to eyeglasses and contact orders, approximately 90-120 calls per day.

• Provided, assisted with cancellations of eyeglasses, and updated data changes, eligibility of benefits, warranties, other inquiries.

• Prepared and organizing reports for daily or weekly inbound calls.

• Maintained sensitive and confidential members' information according to department/company procedures.

• Coordinated with other employees to verified, researched missing orders.

• Performed other administrative duties.

Operation and Support Specialist, Administrative 2014 − 2015 United Health Care

• Handled high volume of inbound/outbound calls from providers related to eyeglass and contact orders.

• Provided, assisted with cancellations of eyeglasses, and updated data changes, eligibility of benefits, warranties, other inquiries.

• Prepared and organizing reports for daily or weekly inbound calls.

• Maintained sensitive and confidential members’ information according to department/company procedures.

• Coordinated with other employees to verified, researched missing orders. Lunch Aide/ParaEducator Substitute, Administration 2012 – 2012 Montgomery County Public Schools

• Created a collaborative relationship with students on an individual and in small groups assessing performance, reinforcing instructions and motivating learning.

• Assisted with classroom management, administrative and other non-instructional work.

• Interpreted instructions and monitored students in the use and care of equipment or materials to prevent injuries and damage.

• Worked in conjunction with teachers, using lectures, discussions of role-playing methods and presented subject matter to students.

• Maintained and prepared reports that met regulatory policies, procedures, and standards for compliant sanitation including safety.

• Organized and supervised games and other recreational activities to promote physical, mental, and social development.

• Supervised and monitored student activities and behavior on the playground and during student lunch periods.

• Provided opportunities for teachers to identify improvement with students educational learning to exceed performance.

Director, Business Operations 2006 – 2009

Maurya Market, Glen Burnie MD

• Maintained accounting records of all sales which exceeded $300K annually and outperformed all revenue targets with increased competition from local businesses.

• Established policies/procedures to govern the work for six individuals to ensure that procedures are in place for all of the business functions and/or aligned with existing policies and procedures to perform a wide range of administrative, clerical and office support.

• Managed Profit & Loss, sales, inventory, merchandising and all cost controls.

• Maintained and prepared reports that met standards regulatory and compliance for sanitation and safety, paid all invoices, dealt with all vendors.

• Updated daily financial accounting reports within the operations.

• Resolved all service and billing inquiries from customers by cultivating positive and enduring relationships.

• Performed activities such as exchanging merchandise, refunding money and/or adjusting bills. EDUCATION

• Pursuing a BA degree

• Completing an HR certification

SOFTWARE / ADDITIONAL EXPERIENCE/SKILLS

Microsoft Office Suites • Project Management • Business Writing

• Enterprise One • ADP (HRIS) • Communication with Diverse AudiencesBusiness Professionalism

• Business Operations • Microsoft Office • Oasis (HRIS) • Office Management Serve as office reception, including mail and all other deliveries; send out and receive daily FEDEX/UPS deliveries. Receive all visitors; add visitors to building authorization online system (Building Engines) and respond to building reception for unplanned visitors.Manage office facilities and general equipment (security and camera systems, fridges, copier, printers, ice and coffee machines).Submit all requests for maintenance or repairs to building management or outside vendors as needed.Order and stock office and kitchen supplies; clean and organize all facilities, kitchens, conference rooms, file rooms, storage, coat and electrical closets; purchase all furniture and general equipment.Serve as building liaison for all property and lease issues; coordinate leases with brokers and the corporate Finance department.Request and submit updated COI annually to building management; communicate all building services, construction and power shutdowns to staff.Assist with conference room scheduling and rescheduling; order food for meetings as directed.Manage office relocations, build-outs and desk transfers.Coordinate subtenant services and submit monthly invoices (when applicable).Manage all security access systems; order and replace cards; create McClatchy badges; resolve problems with Kastle Security for office security and camera systems.Serve as primary contact for all emergency calls 24/7 with Kastle Security and Building management.Serve as Safety Officer and Chief Fire Warden for the Washington, DC office; manage all emergency and security procedures and services; set up and coordinate annual training and fire drills with building management; update emergency procedures.Meet with Washington, DC Operating Committee monthly.In coordination with News leadership, help obtain reporter press passes from the Senate and other Press Galleries (White House, Photo, State Dept) and assist with Presidential Convention press credentialing process.Advise Washington, DC management team, when necessary, on the appropriate contact(s) for handling HR-related issues and needs.Take a leadership role in planning and facilitating employee functions within the Washington, DC office.Manage the annual operating expense budget for Washington, DC office.Authorize and process Washington, DC office facility invoices such as rent, plant service, HVAC maintenance, security, cell phones and hotspots, supplies. Excellent communication and problem-solving.

Unflappable - ability to pivot easily in a fast-changing environment. Energy, efficiency, and flexibility with a customer service mindset. The ability to monitor a vast amount of information, policies and procedures; ability to act quickly and effectively; excellent prioritization skills. A collaborative work style and comfort reaching across several teams throughout the office and company. d



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