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Customer Service Management

Lagos Island, Lagos, Nigeria
December 23, 2019

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Bio data


IGE, Samuel Iyanuoluwa

Contact Address

*, ********** ******, ****, *****




Date of Birth

7th May, 1995



Academic Profile

Institution Attended & Dates

Qualifications Obtained

1.University of Ibadan, Ibadan, Oyo State (2017)

M.A. Peace and Conflict Studies (In view)

2.University of Ilorin, Ilorin, Kwara State (2012 – 2016)

B.A. (Christian Studies)

3.Akinrotoye Memorial International School, Ayobo, Lagos State (2005 – 2011)

West African Senior School Certificate

4.Akinrotoye Memorial International School, Ayobo, Lagos State (2001 – 2005)

Primary School Testimonial

5.High Gate Nursery and Primary School, Egbeda, Lagos (1995 – 2000)

Nursery School Certificate

Professional Training/Certifications



1.Society For Peace Studies And Practice

ADR Process, Project Design and Management: Conflict Analysis, Communication Skills, ADR Spectrum, Introduction to Early Warning System, Psychology and Managing Post-Conflict Trauma, Emotional Intelligence, Peace Education, Gender and Conflict Management, Setting Up and Management of an NGO, Negotiation Techniques, Theory and Practical Mediation, Profile of an Effective Mediator, Professional Ethics of Mediators, Perception in Conflict Management, Project Design and Management, Facilitation Skills.


2.Institute for Development Research

Graduate Internship Programme in International Development

Task include: Research Methodology for Development Survey and GPS Mapping for Development Projects, Template Development, Programme Implementation, Monitoring and Evaluation.


3.Society For Peace Studies And Practice

Negotiating with violent extremist: Strategies & Challenges

Application of ADR to Electoral Disputes in Nigeria.


4.Chartered Institute of Customer Service Relationship Management

Chartered Postgraduate Diploma in Customer Relationship Management.





1.Society For Peace Studies And Practice

11th day of July 2018

2.Chartered Institute of Customer Service Relationship Management ‘ACICRM’ Membership grade of an Associate.

20th day of September, 2017

Work Experience

Organisation /Job Title & Dates

Work Scope & Responsibilities

Anibor Standard School

Isiokolo, Ethiope East, Delat State


November ’16 – October, 2017

Creating a conducive atmosphere; comfortable for learning and at the same time help students to understand the basic principles of Christian Studies; its knowledge and applications to human environment.


Teaching of Christian Religious Knowledge

Planning, preparing and delivering lessons

Conducting up to 6 classes in one day.

Used a range of interactive methods to enhance learning.

Recording and monitoring of student’s attendance.

Marking works and giving appropriate feedback to students.

Devising and writing new curriculum materials.

Managing students’ behavior in the classroom and on school premises.

Administrating examinations.

Marking of test & examination scripts

Professional Qualifications/Competencies

Ability to understand and respect different points of view

Patience and ability to see the big picture and long term impact

Able to build and maintain effective relationships, form strategic partnerships and network

Awareness of personal limits to maintain health and avoid burnout

Ability to relate to and communicate with a wide range of people

Problem-solving in tough environments and the ability to operate effectively under pressure

Management of both people and projects and the ability to motivate others

Drive and determination to achieve results and initiate action

Ability to manage the workload, prioritise tasks and delegate when necessary

Ability to learn and to acquire new skills rapidly and the flexibility to transfer learning from one situation to another

Operational decision-making skills

Willingness to live and travel in basic conditions and difficult countries

Fully aware of diversity and cultural issues.


Oluwatobiloba A. Adedeji (Mr.)

Technical Analyst

Coca-Cola Nigeria Limited

Ikoyi, Lagos State.

Tel: +234**********


Dr. A.O. Adebayo

Lecturer I

Osun State University

Tel: +234**********


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