J H O N A C E N T E N O
**** *********-********** • VAUDREUIL-DORION• QUEBEC •J7V9V7 • CELLULAR 514-***-**** • E-MAIL ada4wj@r.postjobfree.com
PROFILE:
Bilingual and experienced Assistant Store Manager with a demonstrated history of working in the retail industry. Skilled in Administration, Recruitment, Payroll, Communication, Sales, Attention to detail, Organization, Problem-solving, and Time Management. All of which are transferable to any Customer Service, Administrative or Human Resources roles in an office setting. Strong knowledge of Microsoft Office (Word, Excel and PowerPoint), Outlook, TALEO, Oracle (POS), Windows 10, SOP and more. Sales professional with a DEC focused in Business Administration and Management, General from Vanier College.
WORK EXPERIENCE:
August 2012 – current
Senior Assistant Manager at GAP Entrepôt - Vaudreuil, QC
Coaching team to obtain store objectives and to provide significantly above customer service standards, while instilling a high sense of ownership and accountability.
Planning sales forecasts, scheduling employees effectively and monitoring store’s business needs closely
Merchandise management through strategic planning of visual moves
Human Resources duties such as recruiting via networking and filtering for talent on TALEO, including screening and interviewing potential hires, entering compensation on MSS, preparing the hiring package and on-boarding of new employees
Audits daily sales reports, store’s extra expense, employees’ timecards as well as submitting payroll on a weekly basis
Training and continuous coaching to develop employees along with annual review of individual employee’s performance
Using good interpersonal skills, providing frequent employee recognition to increase overall employee satisfaction
Participation and organization of team-building events with local charities
Completing quarterly store audits at store level and training to obtain passing grades
Ability to control payroll costs, gross margins, shrink and cost of operation
Systems & applications used: TALEO, Oracle (POS), Windows 10, Microsoft suite, Outlook, SOP and more
Administration: duties such as answering calls, filing, courier arrangements, supply order and inventory, plan daily sales meetings
Provides exceptional customer service such as giving a warm welcome to all the customers and offer them assistance based on their needs
Monitor messages from corporate email inbox or corporate web (gap web) daily as well as prioritizing workload based on their importance
Risk Management: making sure that the store is compliant according to the health & safety policy
Acting General Manager for 2 years
June 2006 - August 2012
Store Manager at Dynamite - Kirkland, QC
Recognized for top performing store in KPIs 2 years in a row
Reduced shrink significantly in high loss store
Obtain store objectives while scheduling effectively within payroll budget
Consistent follow-ups for all employees, including more frequent coaching for underperforming associates
Frequent recruiting and hiring of employees to maintain future pipeline of candidates
Annual performance evaluations focused on competencies and company values
Provide exceptional customer service and a positive environment
Merchandise & visual management
Systems used: Web-based applications
June 2005 - June 2006
Customer Experience Supervisor at Banana Republic - Pointe-Claire, QC
Scheduling & Recruiting
Training & Development
Employee Relations
Leadership
Supervising the floor
Provide exceptional customer service and a positive environment Year 2002 - 2005
Management position at Dynamite (Place Vertu & Fairview Pointe-Claire) LANGUAGES: English, French
EDUCATION: 1999 - 2003 DEC in Business Administration from Vanier College 1993 - 1999 DES from École Secondaire des Sources
REFERENCES: Available upon request