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Administrative Assistant Manager

Oakville, ON, Canada
December 23, 2019

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November **, ****

Saint Elizabeth

Trenton On

Dear Employer,

Please accept my application as a PSW for Trenton. In my career, I always trained or supervised, either at work or on ice, also in classrooms. In December 2010; I was at College Boreal; I was teaching students in their second year of office administration. I am also helping a student in learning disability whom attends Northern College and her first semester and her second semester, she obtain a GPA of 4.0. In the past, I was a sub-teacher at St-Jude School in Porcupine. Other employment I had to administer and interpret tests designed to determine the interests, aptitudes and abilities of clients before, teaching another subject. I also took two (2) years of human resources at college. At this time, once a week, I teach in the evening, someone that suffers from epilepsy who is attending College. Considering that, I indicated in my resume, I have (12) twelve years of administrative office, also (5) five years as a Community Outreach/Family Support Worker for the District of /Cochrane, in mental health and intellectual/physical disabilities.

My duties were executive as well, as coordinating and implementing programs & activities, providing guidance and counseling to the membership skills in addition, I am familiar with mental health services. While working in different site, I was opening and closing the building, since I was the only manager. Additionally, I was implementing nutritional classes, and outreaching to professionals in the community. I dealt with a total of three hundred and fifty two (352) members or clients that were individuals with intellectual disabilities and abuse issues. I acquired several techniques to deal with conflicts, by means of resolution skills. I have to say that I enjoy helping people in need, its fulfilling at the end of the day knowing that someone smiles because of a good action.

Also, I was supervising three (3) establishments; therefore I always assist clients to develop job readiness skills and job search strategies, Provide consulting services to organizations that provide community-based career planning resources to integrate them in the community. I enjoyed my position, because I’ve seen positive results throughout our community.

In addition, I taught children and adults with learning, and physical disabilities for (10) years. Often I did some suicidal intervention. I also implemented the Literacy program for members to learn how to read and write. Furthermore, I outreached in the District of Cochrane, and met great people. I always meet deadlines professionally. I am proficient to provide direct instruction, working with others, problem solving, decision-making, critical thinking, job task planning and organizing, finding information, computer use, and continuous learning.

I am capable to demonstrate relevant work experience and possess excellent computer and keyboarding skills. I have a wide range of administrative support, my training and experiences, combined with my ability to communicate in French and English, can make a positive contribution to your business.

During the time that I worked for three companies simultaneously, I acquired organizational skills, which allowed me to manage my responsibilities in a timely and productive manner, by working independently. In addition, my training and experience in accounting and payroll would be an asset. As well, I enjoy learning new computer software.

Should you be interested in my skills and qualifications, I am also a Professional Figure Skater, and I enjoy working with children. Thank you in advance for your consideration and I look forward to meeting you. You may reach me at 705-***-****.


Johanne Delage

16 Tiffany Place

Quinte-West ON

K8V 6A3


Johanne Delage Phone: 705-***-****


To pursue a career in the office administration sector, or in the educational segment and, helping people. To progress with my knowledge and to continue learning different skills additionally, at the same time as to work with the public, and with people in need.

Summary of Qualifications:

•University of Laval, QC. (Professional Status), (Baccalaureate in Sports)

•University of Hull, QC. In Administration (Diploma)

•Two –Year Office Executive Administration

•One – Year Office Administration Assistant

•One – Year Bookkeeping (Certificate)

•One – Year Accounting, Small Business Bookkeeping class. (Certificate)

•One – Year Computerized Accounting Program (Certificate)

•Two –Year General Arts & Science (Diploma)

•Consumers Awareness Course (Certificate)

•One – Year Florist & Botanic (Certificate)

•WHMIS, First Aid and CPR, Class G License, Food Handler’s Course, Norcat (Certificate)

•Professional Figure Skater (Attestation)

•Type 60 WPM, Bilingual, Bonded with the Federal Government.

•High proficiently for both officials’ languages, from Timmins and District Hospital.

•In 2006, North Bay for the Suicidal Intervention Program.

•In 2007, North Bay for the WRAP Program (wellness).

•In 2009, North Bay to learn about ODSP, Peer Support Specialist, OCAN.

In 2019, Trenton, Early Years Certificate, Criminal Records, and Immunization Record with TB, WHMIS, First Aid and CPR Including AED.

Computer Skills:

Knowledge of Microsoft Word, Microsoft Outlook, Excel, PowerPoint, Database, Desktop

Publishing, Corel Draw 10, Windows 95, 97, 98, 2000, Electronic Spreadsheet, Bedford Computerized Accounting, Accpaq, Simply Accounting, Introduction to HTML, Web Page, WordPerfect, Internet, Graphic Design, Graphic Multimedia, Website Design, Windows Vista, & Microsoft Office.

College Courses:

Legal & Medical Terminologies, Law & Ethics, Business & Finance Math’s 1& 2, Report Writing 1& 2, Office

Procedures, Word Processing 1 & 2, Keyboarding 1 & 2, Communication 1 & 2, Introduction to Business, College Orientation, Transcription, Life Management 1 & 2, Canadian Government, Health Awareness, Children with Exceptionalities, Sociology of the Family, Human Resources Management.

Work Experience:

St-John’s Ambulance. Timmins 2012

•Office Administrator - Coordinator - Instructor.

•On 27 February 2013, Certificate of Completion for the course of “Respect in the Organization” & “Accessibility Standard for Customer Service“.

Teacher’s To Go. Timmins 2012

•Teaching the French language to Australians. Eight (8) hours per week.

Personal Attendant. Porcupine 2012 • 18.5 hours duties were housekeeping, meals, shopping for groceries, etc.

Canada Post, Timmins 2012

•Volume Counters

Celebrity Staffing Inc. Levert Company. Timmins 2012 • Hired as a facilitator for the Michif Workshop, (La Métisse de l’Ontario).

Cochrane Temiskaming Resource Centre, Timmins 2011

•I am the first contractor for the site as a respite worker on call.

Johanne Delage Phone: 705-***-****

OTN, Timmins 2011

•Answer a high volume of incoming calls, e-mails and fax inquiries from clients and patients in regards to videoconferencing needs.

•Acting as liaison between Telehealth coordinators, staff and external sources (i.e. Third party, public inquiries).

•Coordinate and organize videoconferences upon request, assisting members and non-members with clinical events requests.

•Coordinate studio bookings for host and participating sites.

•Perform administrative duties such as confirm appointments/event’s, word processing, filling, faxing.

•Took different course in Management, as Principal Self-Management, Performance Manager, WHIMS, etc.

The Language-Studio. (Only 2 hours a week for the MNR) Timmins, 2010

•Teaching two hours a week, the French language for workers from the government.

WELCOMEHOME RELOCATIONS. (When they need me) Timmins, 2010. POSITION:

•Timmins Relocation Specialist, by helping folks finding a home or an apartment’s depending on their needs.

Professor at Collège Boréal. Timmins, 2010.

•Teaching students in the District of Nipissing, for the second year in office administration. Including, how to prepare different, and several forms of communications by, formatting letters, reports, memos, meetings, transcribing, etc…

Operations Supervisor and Manager. Timmins, 2010.

•My functions were too supervised and overseeing the maintenance of the store. I was directing operations team member, ; orientating and training new team members; monitoring and providing feedback on team members` performances; following all company policies and procedures and ensuring that they were upheld; opening and closing the store as scheduled; and managing the operations department. In addition, my duties and responsibilities included Supervisory Responsibilities/Employee Relations, Communication, Administration, Prevention of Theft, Floor Maintenance/Safety, Customer Service, Check stand, General/Miscellaneous as working with management team by providing support, communicating, attending meeting, sharing information’s, etc.

Personal Support Worker, PSW. Timmins - 2010

•My functions were to take care of someone that had a brain injury. I was driving her to her appointments, shopping, cooking, walking with the patient, and cleaning, etc.

Outreach and Family Support Worker/Mental Health Counsellor/Staff Liaison for the District of Cochrane.

Timmins, 2005 – 2009 Outreaching in all communities in Iroquois Falls, Cochrane Timmins.

•Implanted and taught the literacy program for all members of T.C.N.

•Experience in crisis intervention, was a necessity working in mental health.

•Maintaining the office work for all centers. Did all the monthly stats for all centers, and monthly reports.

Fundraising, did the monthly calendars, many peer support groups, and taught computer applications.

•Brought some members at the hospital in times of crisis.

•Started and taught an exercise class, for arthritis and maintaining good posture.

•Implemented the ICC Class, (Intelligent Cooking Class), how to eat well for our health and to save money,

Made some Crochenit and Rake Panel, budgeting classes.

Secretary/Bookkeeper, Timmins, 2004

•Greeted people and directed them to contacts or service areas

•Obtained and processed information required to provide services

•Answered phone, recorded, and forwarded information

•Ordering parts for clients

•Filed, sorted, and distributed mail, typed, invoiced, and billed clients

•Performed bookkeeping tasks

•Maintained filing system, typing, entering data’s with Simply Accounting 2004

•Maintaining the accounts receivable, and accounts payable

Johanne Delage Phone: 705-***-****

Psychological Examination, the Psychological Corporation, Timmins, 2004.

•Administer students the test of WIAT II & WISC IV

•Conducted psychometric assessment

•Adapting tools of French psychological evaluation

•Booking all testing in schools, flexible, organized

•No supervision, working independently, multi-tasking

•Evaluate, problem solving skills, asses, verified the students

•Working with pressure, including, students from all age, and grades

•Verifying all the information’s gathered, compiled, and received, involving both officials languages

Administrative Assistant, Lawyers Firm, Timmins, 2003.

•Typed all court documents, contracts, legal separations, divorces, wills, etc.

•Filed and updated all documentations, receive and forward telephone calls, messages

•Process incoming and outgoing mail manually, recording data’s

•Photocopy and collate documents for distribution, mailing and filing

Administrative Assistant, Timmins Police, Timmins 2002.

•Two months college work placement

•Assisted the Chief of Police

•Typed reports, filed and updated manuals

•Recording data’s

Supply Teacher, École St-Jude, Porcupine, 1995 – 1997

•Taught assigned courses to students according to teacher’s log book

•Promoted the student’s physical, mental, and social development

•Assigned and corrected homework

•Administered and corrected tests

Professional Figure Skating Instructor, Saskatchewan, ON, QC, and NB.

•Instructed Figure Skating

•Coordinated give and take 250 (two hundred and fifty) children three times a week, for 6, (six) years.

•Supervising children and adults, and the experience with children in difficulty.

•Problem-solving skills (ex, identify problem causes, determine steps to resolve, assess solution).

•Planning and organizing skills (ex, manage priorities, order tasks efficiently).

•Working individually or in team, prepared Show Programs, routines.

•Organized fundraising for the Figure Skating Club.

•Certified Professional Instructor by both the CFSA & CANSKATE

Administrative Assistant, (same building) Ottawa, ON. Barry Hawley Signs and Lettering, Landscaping Inc., and Mr. I. Kelly, Accountant

•Worked for three employers, at the same time

•Greeted people and directed them to contacts or service areas

•Obtained and processed information required to provide services

•Answered phone, recorded, and forwarded information

•Scheduled and confirmed appointments

•Filed, sorted, and distributed mail, typed, invoiced, and billed clients

•Performed bookkeeping tasks, filed income tax reports, and financial reports

•Maintained staff timecards, and schedules, payrolls, accounts receivable, and accounts payable

Volunteer work:

•Timmins Housing as a meeting member

•I always outreached for those for those children and those organizations.

•Tutoring for a student in need whenever, she needs me for Northern College. (Timmins)

•Tutoring High School students in the evening from Renaissance and Thériault School. (Timmins)

•Secretary for the Parent’s School Board. (Timmins)

Johanne Delage Phone: 705-***-****

•Board of Timmins Housing for seven {7} years. {Timmins}

•Tutoring for two years in evenings, students from St-Jude school. (Porcupine)

•Secretary for Scouts Canada. (Timmins)

•Secretary for the Parent’s School Board. (New Brunswick)

•Secretary for Scouts Canada. (New Brunswick)

•Secretary for the President, of the Heart and Stoke of Ontario. (Ottawa)

•Teaching Figure Skating

References: (A French resume can be provided).

Susan McDuffie, Supervisor, Trenton, 1-613-***-****

J’s Glow Spa, Supervisor, Trenton, 1-613-***-****

Tyler Steeves: Supervisor, Canada Post, ON 613-***-****

Jeff Loves: Supervisor, National Route Optimization, ON 705-***-****

Darlene Erickson: Board Member Cochrane, ON 705-***-****

Thank You

Johanne Delage.

Contact this candidate