Manager Assistant

SHANNA LYNNE HEPNER

**** **** ****

Phone: 801-***-****

West Jordan, Utah 84081

e-mail: ********@*******.***

OBJECTIVE

To work with a strong company that provides a professional atmosphere and not only allows but encourages personal growth and advancement.

EDUCATION

Enrolled in Bachelor of Science program, major in Business Management / Administration at Columbia College, degree expected in 2020.

Granite High School, Salt Lake City, Utah

SKILLS

Leadership abilities.

Success oriented and outgoing with a positive attitude.

Strong sense of responsibility and self-motivation.

Problem solver, team player with the ability to work independently.

Ability to research solutions to problems in a time efficient and accurate manner.

Strong organizational skills.

Detail oriented with accuracy being top priority.

Ability to reach out to vendors and other business partners for solutions.

Works well under pressure with diplomacy and tact.

Ability to work with and provide information to auditors and FDIC examiners.

Capability to communicate with team members and other teams.

Able to identify business processes as useful or efficient.

Willing to learn and can adapt to changes easily.

Proficient in the following computer programs

Excel, WordPerfect, Microsoft Word, Microsoft Office, Group Wise, Qwickrate, CC Manager, FDR, Appro, Monarch, Outlook, E-Gains, Accurint, Fiserv, Navigator, Dataline, FirstData, Serversidegroup, Verid, E-Oscar, OFAC

EXPERIENCE

BMW Bank, Salt Lake City / Utah August 2004 - June 2019

Operational Banking

Responsible for pulling and printing all Daily Banking Process reports and posting all ACH entries timely and accurately. Provide accurate daily reports, balances and wire transfer requests to the Treasury and Accounting Departments. Research multiple sources to acquire correct information to be added to the Daily Adjustment Log for posting to credit card accounts. These are audited the following day for accuracy. Work with both the credit card vendor and BMW FS accounting associates to adjust and correct misapplied payments. Open, close, and maintain records for Institutional CD accounts. Processed and generated all checks for the bank. Tested new programs and products before roll outs. Double check operational policies and procedures on a yearly basis to ensure accuracy and validity. Accountable for the accurate and timely entry of consumer and corporate credit card applications, ensuring compliance with regulatory requirements. Worked in compliance daily to issue all process and laws were followed correctly. Identify fraudulent applications. Regularly identify practices that are old or out of date. Completed a regulatory process on retention and destruction procedure for the bank, along with the completion of creating and implementing the banks schedule. Auditing all documentation was processed daily and monthly to ensure compliance practices were followed. Continually adhering to all standard processes and regulatory practices as identified by banking standards, which included but not only identifying Red Flags. Oversaw all planning and coordinating of yearly office events for the employees and their families.

Personnel One, Salt Lake City / Utah Dec 2003 – July2004

Administrative Assistant

Office duties included collections, filing, data entry, answering multiple phone lines and scanning. Worked as temporary assignments, which included GE Financial and Volvo Financial.

Check N Go, Salt Lake City / Utah May 1999 – Oct 2003

Office Manager / District Trainer

Managed all store operations on daily basis. Opened and the closing of the store, overseeing security and monitoring controllable expenses. Processed all hires for the whole district, which included hiring, firing all hiring documentations along with all payroll issues. Trained all district managers and customer service representative, handled hiring and scheduling of all employees. Processed and audited all time cards for the district. Worked with the public approving short term loans daily. Calling and collecting along with setting up payment arrangements on past due accounts. Was responsible for making sure all daily totals were accurate and entered correctly to ensure all audit process for month end reports were accurate. Did all store marketing, to promote the stores profits and success Rated the #1 store in profitability on the west coast for over 2 years. Office store received multiple awards and recognitions in numerous areas such as growth, low debt, new accounts, and controllable expenses, marketing.

Murray High School, Salt Lake City / Utah June 1992- June 1999

Teachers Assistant

Working closely with Special Ed students daily. Supervised students in many facets from getting them to class, finding and training students on their jobs and teaching them to function in a public environment. Assisted teachers with assignments, organization of class room and transferring of students etc. Worked one on one with some high school students towards functioning in the outside world and with their goals.

Sweets Candy Company, Salt Lake City / Utah Aug 1985 - Aug 1990

Factory Assistant

Was a team lead on a packaging machine for production of products in preparation for shipment with a specified time of delivery. Trained new employee on all processes within the company. Ran forklift, roasting machine, and worked in other departments as needed.

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