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Sales Human Resources

Lawrenceville, GA
December 22, 2019

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Property Management-Caring Homes LLC. Atlanta, GA 30339 678- 215-1099

As a Property Management I was responsible for all operations, acting as contact for all staff, residents, prospects, community organizations, government agencies and the public. Property Management working hands on leading and maintaining a high degree of resident satisfaction and retention through the delivery of high quality services. In conjunction with regional operations, directors execute annual operating and capital budgets and continually explores means of revenue enhancement and expense reduction.


Property Management

Caring Homes LLC - Mableton, GA March 2009 to Present

Property Management:

•Work with the Community management staff and home office staff in all aspects of Community operations, including setting priorities and job assignments.

•Monitor each department, communicate and interpret policies, evaluate performance, provide feedback, and assist and coach staff as necessary.

•Responsible for cleanliness and maintenance of the Community and grounds.

•Ensure safety of residents, their visitors and staff regarding Infection Control, Fire, and Safety policies and procedures.

Quality Assurance:

•Serve as the Director of the Community’s Quality Assurance Committee and assure quarterly QA audits completed thoroughly and honestly.

•Conduct routine inspections of services being provided to ensure highest quality.


•Maintain current knowledge of state regulations and ensure compliance in all surveys conducted by licensing and regulatory authorities.

Resident Care:

•Ensure programming is effectively managed and marketed.

•Actively research and develop appropriate niche programming that reflects and meets the needs of residents and families.

Community Staffing and Retention:

•Select qualified, appropriate candidates for employment.

•Ensure training and incentive programs are in place and working properly.

•Monitor employee morale, maintaining high level of team spirit and unit cohesion. Ensure compliance with employment laws and company policies. Manage turnover. Maintain network of recruitment sources.

Business Management

•Manage Community budgets. Monitor labor costs, raw food costs, accounts receivable, accounts payable, and payroll in concert with the home office and the Operations staff. Appropriately handle and safeguard Community funds.

Sales, Marketing and Revenue

•Ensure optimum/maximum occupancy, revenue and profitability for the Community.

•Develop and implement sales and marketing plan. Keep abreast of market trends and competition. Maximize occupancy, efficiency of payer mix, and developing Community staff members as marketers of the Community.

•Guide, manage and mentor Sales Director to effectively reach occupancy and revenue goals.

•Create a culture that trains and supports all Community staff to participate in internal sales process.

•Effectively perform all phases of external relationship building/partnering with referral sources.

•Promote occupancy and revenue growth through effective, planned events with community at large, residents and families.

Supervisory functions:

•Responsible for supervising, assigning duties and tasks and directing the work of all department employees with full accountability for the performance of subordinates.

•Demonstrate independent judgment and discretion.

•Interview, make hiring recommendations and orient new staff.

•Schedule and reschedule staff using independent judgment and exercising discretion when creating the schedule and making determinations regarding granting employee requests for time off or other modifications in work schedules.

•Responsible for tracking attendance and effectively carrying out disciplinary action where appropriate.

•Communicate and enforce policies and procedures.

•Evaluate performance and recommend changes to terms and conditions of employment based on such evaluations.

Community Relations:

•Develop positive relationships with State regulators, the community at large, families and residents on behalf of the Community.

Residents’ rights:

•Ensure compliance and understanding of all regulations regarding residents’ rights.

Human Resources Manager

Med Mart Plus - Lithonia, GA

January 2004 to February 2009

•Manage talent acquisition and employee onboarding experience (post jobs, collect and vet resumes, conduct phone screens, schedule interviews, conduct reference checks, manage offers of employment, send welcome emails, arrange new hire orientation, etc.)

•Create and launch a new Onboarding and Orientation experience for all new staff

•Manage, process, and maintain pre-employment background screenings, fingerprints, MVRs, drug screen results, and adverse action letters

•Manage orientation training and logistics to ensure the smooth transition of new hires into the organization (tour of facility welcome packages, name tags and plaque, work station, membership badge, mailbox assignment, orientation meetings, announcements, pulse check, notification email)

•Process I-9’s through E-Verify for all new and rehires

•Manage all document purging and imports onto HR server

•Works with supervisors to obtain employee documents (new hires, status/department changes, etc.)

•Responsible for responding to Verifications of Employment (VOEs)

•Work with Director of Human Resources and HR Team on logistics of staff recognition and reward programs (thank you cards, reporting, and power points)

•Assist HR Generalist with training materials for Professional Development Program (PDP)

•Manage and process all part time and seasonal staff information in Ceridian Day force HCM system

•Manage billing payments and invoicing of vendors in Ereq system and through Wells Fargo online portal

•Manage the ordering of office supplies for HR department

•Manage and order workstation keys for staff

•Disseminate department mail

•Maintain and update staff directory on Agency and JCCA websites

•Responsible for various administrative tasks (i.e. filing, faxing, scanning documents, mailings, and record maintenance)

•Backup to the HR Generalist on talent management, professional development, and all other team projects/activities • Assist HR Team with the implementation process and testing of the recruitment module with Ceridian Day force HCM system

•Backup to the Payroll Administrator on employee benefits inquiries and issues

•Active member of the Employee Appreciation Committee (responsible for meeting minutes)

•Manage employee recognition slides for the intranet and staff break rooms

•Assist with various projects and other duties as needed


Bachelor's in Business Management

University of Phoenix - Atlanta, GA August 2009 to May 2013


Customer service, Marketing, Marketing management, Training, Microsoft Office, Word, Power Point, Windows 10,

Excel, SAP (10+ years)


Reneika Rogan

3209 Paces Station Atlanta, GA 30339



Dear Sir/Madam:

For the purpose of a professional introduction, and application for a position within your company, I have enclosed my resume. At this point in my life, I believe that I can make a significant contribution to your organization. My people skills are exceptional, and I am dedicated, self-motivated and meticulous. This, along with my willingness to be involved in all aspects of the job, has given me an excellent track record. I would greatly welcome the opportunity to discuss my qualifications and how I can contribute to your company. Please contact me at your earliest convenience for a personal interview.

Thank you for your time and consideration. I look forward to hearing from you soon.


Reneika Rogan

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