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Customer Service Representative

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
December 23, 2019

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Kesavan A/L Sandran

No.**, Jalan Harmoni *,

Taman harmoni 43950

Sungai Pelek Sepang,

Selangor Darul Ehsan.

Contact : +6-016-***-****

Email :

Personal Particulars

Age : 22 Date Of Birth : 16th April 1997

Nationaliy : Malaysian Gender : Male

Maritial Status : Single NRIC : 904**-**-****

Religion : Hinduism Race : Indian

Place Of Birth : Hospital Banting

Educational Background

2018 – 2018: Advanced Technology Training Center (ADTEC) Melaka

Diploma In Information Technology (CGPA: 3.23)

2016 – 2017: Industrial Training Institute Of Selandar Melaka

Sijil Kemahiran Malaysia Technologi Computer (CGPA: 3.19)

2010 – 2014: Sekolah Menengah Kebangsaan Pantai Sepang Putra

PMR: 4C, 4D

SPM: 1B+, 2C+, 1C, 3D, 1E

2004 – 2009: Sekolah Jenis Kebangsaan Tamil Taman Teluk Merbau

UPSR: 2A, 3B, 2C

Employment History

July – October 2017: worked as a Technician at (ProMicom Services (M) Sdn.Bhd)

- 3 months internship from ILP Selandar

January – Jun 2019: worked as a Computer Maintenance and Customer Service at (PD Tele-Zone)

- 6 months internship from ADTEC Melaka.

Jun - November 2019: worked as IT-Executive Technical Support for “Starbub” project at (Aegis BPO Malaysia) -worked for 5 months and reason for my resignation is not interested in customer service field.

Language Spoken Witting

Bahasa Melayu Good Good

English Good Good

Tamil Excellent Good

Personal Strengths

Personal Strengths - Hardworking


Computer skills

Personal Management

Co-Curricular Activities

Responsibility, Honesty and Integrity.

ILP Selandar And ADTEC Melaka Kabbadi (College representative) (2017 - 2018)

Kabbadi Talent (representative school, Negeri Sembilan) (2014 - 2015)

President of Kabbadi Club (2013 - 2014)

Job Scope

Assists on network cable installation as directed by company.

Assists on configuration and set up of printer, projection devices, monitors and server connections to work effectively for various instructional purposes.

Provide emergency assistance as required to maintain district technology services.

Diagnose on hardware and operating system that leads to problems.

Installing software and hardware for proper operation in instructional process.

Install computer equipment and peripherals.

Help to set up server room for configuration purpose.

Additional Skills

Skills Proficiency

Software installation Excellent

Hardware installation Excellent

Computer maintenance Excellent

Network cabling Excellent

Server maintenance Excellent

Fiber optic cabling Excellent

Additional Information

Customer service Excellent

Career Objective:

Willing to work hard, smart and learn how to improve myself as well as company itself.

Experience and skills gained will eventually be contributed to the company, community as

well as beloved country while providing full contribution.

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