Sales Customer Service

Annam Bakali

** *********** **** *****, ******* ON M4H1L4

: 647-***-**** ***********@*****.***

Summary of Skills/Qualifications

Advanced computer skills: MS Office (Word, Excel, PowerPoint)

Competent at managing responsibilities in a high-volume atmosphere

Perform effectively despite sudden deadlines and changing priorities

Strong skills in organizing workflow, ideas, materials, people

Highly-motivated problem-solver who excels independently and in a team environment

Hardworking and dedicated; flexible to work different shifts as required, including weekends

Advanced skills in using Dayforce, Bright HR, and Salesforce

Languages: fluent verbal and written communicator in English and Urdu

Professional Experience

Business Consultant February 2019-July 2019

Peninsula Canada

Worked alongside a field sales colleague, by scheduling sales opportunities with small to medium sized businesses to promote HR services

Strong knowledge of applicable provincial laws including the Employment Standards Act

Spoke with business owners to provide guidance and practical solutions for labour and employment law issues

Collaborate with Business Development Manager to generate a quarterly seminar plan to maximize sales opportunities.

Accurately build, manage and maintain my sales pipeline by proactively creating self-generated new leads, appointments and referrals through day to day new business activity.

Responsible for making first contact with new clients and establishing the outline of each new project.

Responsible for finding new clients and establishing a strong working rapport.

Regularly exceeded performance management goals related to communications frequency, sourcing volume, and ratio of candidate submittals to placements

Identified prospects through a variety of sources - cold calling, referrals, events, job websites, and career fairs.

Sales Leader May 2016 – Present

Pier 1 Imports

Provided high-quality customer service to optimize customer purchasing and payment process.

Initiated inventory control measures to sustain stock levels and helped to order new inventories.

Managed and maintained displays as indicated by planners, end cap, and bulk stack instructions.

Educated customers on available product options to meet and exceed customer service experience.

Experience in handling all cash, debit and credit transactions using the POS system.

Informed customers regarding store products and orders

Assisted customers with over the phone orders

Organized store by merchandising and display

Freight and product processing

Completes store operational requirements by scheduling and assigning employees; following up on work results.

Trained and motivated sales staff

Achieved target sales and revenue

Opened and closed store

Counted floats and made bank deposits

Submitted payroll

Key Holder March 2015 – January 2016

Nisha Outlet Store

Handled all cash and credit transactions.

Weekly deposited till money to the bank

Assisted customers over the phone regarding store operations, product and promotions

Used Microsoft Word and Excel to send managers daily sales reports.

Maintain and organize store displays to enhance product visibility and expedite product location activities.

Education

Business Administration – Human Resources January 2015 – December 2018

George Brown College, Toronto, ON

Achievements

Pier 1 Import Sales Associate of the Quarter April 2018

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