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Administrative Assistant Customer Service

Worcester, MA
December 22, 2019

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Jairaliz L. Bermudez

** ***** ****** *** *, Worcester, MA 01605

Cell: 330-***-****


Ambitious Worker!

I am currently seeking an entry-level position that will allow me to use my communication, creative, organizational, and problem solving skills to the best of its use. I enjoy working as a team. Fast learner. My goal is to grow into a professional environment and expand my knowledge as much as possible.


•Trusty Cars and Credit (January 2019- March 2019) *3112 Barber Road, Norton, OH 44203, 330-***-*****

-Calculate the customer’s bill using the dealership’s computer system. Receive cash, checks and credit card payments from customers and record the amount received

on the repair order and/or car payments. Make change accurately and issue receipts to customers. Answer phones and direct consumer to the proper department and follow up in a timely manner. Handle customer complaints diplomatically and refer unsatisfied customers to the appropriate individual for resolution. Take payments over the phone. Promptly and efficiently answer multi-line and transfer calls.

•Circle K Gas Station (November 2017 to April 2018) *4163 Portage Street NW, North Canton, OH 44720, 330-***-*****

-Greet customers as they enter the store, be friendly and helpful, provide prompt, courteous service, and thank our customers. Set an example to other associates for excellent customer service. Handle customer complaints professionally and respectfully. Maintain property and equipment to ensure customers have a safe and pleasant shopping environment. Maintain excellent customer service by cooperating and communicating professionally with other associates.

•Dunkin Donuts ( March 2017- June 2017) *1627 Conway Road, Orlando, FL 32812, 407-***-*****

-Perform food production duties or serve customers at the cash register, ensuring operations excellence by adhering to the systems and standards of the store, maintaining clean and organized workstation and ensuring a clean guest area.

•Circle K (January 2017- March 2017) *13001 W Colonial Drive, Winter Garden, FL 34787, 407-***-****)*

-Perform cashier duties such as scanning items, collecting and verifying payment. Ensure register and other area are clean and stocked with necessary supplies. Respond to customer issue and inquires. Prepare receipts, deposit and documents for records. Close register for the end of shift, make adjustments as needed and prepare items for deposit.

•McDonald’s (September 2015- October 2015) *500 Pike Street, Marietta, OH 45750, 740-***-*****

-Taking orders on front counter and drive-thru, greeting incoming and outgoing customers, expediting, and maintaining a clean environment.

•Administrative Assistant front Desk (September 2011- January 2012) *100 Pine Street, North Grafton, MA 01536, 508-***-*****

-Answer phone calls, transfer incoming calls, and greeting visitors.

•Instructor’s Assistant, Medical Office (July 2011-Feburary 2012) *100 Pine Street, North Grafton, MA 01536, 508-***-*****

-Answer and redirect calls, greet and assist visitors, and maintain classroom organization.


•American Red Cross Blood Drive, Grafton Job Corps: March 2011/January 2012


•Grafton Job Corps, North Grafton, MA

July 2010- March 2012

GED earned June 2011


• Certified Medical Administrative Assistant (CMAA)

• Leadership: Conflict Resolution, Peer Mediation, and Peer Facilitation

• Customer Service

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