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Quality Team Leader

Kalyan, Maharashtra, India
December 22, 2019

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Arundhati Bhoir

***, *-*, ***** *******,

Near Shahad Rly. Stn.

Shahad, Kalyan (West) 421301

Mob: +91-989*******



More than 4 years of experience in healthcare domain. Worked in professional manner and contributing positive growth towards the cause for which the organization stands. Also, to put my skills into the best use of my abilities and knowledge.

Work Experience:

ACCENTURE SERVICES PVT. LTD. – 1st April 2015 till date:

Job Profile:

Period: April - 2015 to May - 2017

Role: -Transaction Processing New Associate

Worked as an associate at this period with company in US healthcare deal. Process was about adjudicating request claims sent by the US citizen healthcare members. Deciding upon payment on the claims and also reaching out to onshore team for any queries.

Period: June - 2017 to Aug - 2017

Role: - Business trainer:

Worked as a Business trainer for the mentioned period and trained Associate in different products in the deal. Learned 6 different Products and trained different batches for this products. Awarded as Best supportive role for the Quartile twice while working as a trainer. Provided training for the new folks and up skilled old folks about new products.

Period: - Aug- 2017 to Nov -2017

Role: - Quality Auditor

Worked as a Quality Auditor after selected on the basis of process knowledge and assessment scores. Audited cases which was been finalized by the associate and shared feedbacks to Individual for any mistake. Conducted Quality review session and also PKT’s for improving Quality of the team. Shared Improvement strategy with the associate those who are missing their Quality Metrics.

Period: Nov 2017 to Nov 2018

Role: - Subject Material Expert

Working as an SME of Adjustment claims in the deal.

Maintain Production/Quality and publishing it to onshore.

Collaborating with operations for ensuring quality matrix to be met.

Daily quality activity conducted for operations to make process understanding gets better.

Supporting team in terms of process knowledge

Sharing updates, conducting sessions, conducting assessments and resolving queries with the team

Management of team production and quality

Motivating team to work better and achieve their goals.

Updating team about the new update in the process and taking care of compliance

Attending client calls on new updates or opportunities on the product.

Period: Nov 2018 – Present

Role: - Team Leader

Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties

Consistently meets and exceeds daily team performance goals with attention to detail

Coaching and development of the staff

Mentored lower performing team members to raise expected company metrics.

Preparing reports on daily goals, quality and capacity for the team

Attending client calls on upgrading system and improving efficiency within the team.


B. Com. Graduation from Mumbai University 2014

H.S.C Passed from Maharashtra Board 2011

S.S.C Passed from Maharashtra Board 2009

Computer proficiency:

Well versed with Microsoft Office Packages MS Word / MS Excel / MS Power Point

Extensive usage of Internet, E-mail and other applications.

Typing Speed: 30+ WPM


Star Business Award

Star of the week award

Best SME Award

Encore Award


Willing to learn new things

Good team worker

Positive attitude and hard worker

Dedicated towards all my commitments.

Interest and activities:

Travelling & Shopping

Personal details:

Name : Arundhati Bhoir

Fathers Name : Anant Bhoir

Date of birth : 7th June 1994

Marital status : Single

Languages Known : English, Hindi & Marathi.

Place: - Mumbai

Date: -

(Arundhati Bhoir)

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