Near Shahad Rly. Stn.
Shahad, Kalyan (West) 421301
Email: email@example.com mailto:firstname.lastname@example.org
More than 4 years of experience in healthcare domain. Worked in professional manner and contributing positive growth towards the cause for which the organization stands. Also, to put my skills into the best use of my abilities and knowledge.
ACCENTURE SERVICES PVT. LTD. – 1st April 2015 till date:
Period: April - 2015 to May - 2017
Role: -Transaction Processing New Associate
Worked as an associate at this period with company in US healthcare deal. Process was about adjudicating request claims sent by the US citizen healthcare members. Deciding upon payment on the claims and also reaching out to onshore team for any queries.
Period: June - 2017 to Aug - 2017
Role: - Business trainer:
Worked as a Business trainer for the mentioned period and trained Associate in different products in the deal. Learned 6 different Products and trained different batches for this products. Awarded as Best supportive role for the Quartile twice while working as a trainer. Provided training for the new folks and up skilled old folks about new products.
Period: - Aug- 2017 to Nov -2017
Role: - Quality Auditor
Worked as a Quality Auditor after selected on the basis of process knowledge and assessment scores. Audited cases which was been finalized by the associate and shared feedbacks to Individual for any mistake. Conducted Quality review session and also PKT’s for improving Quality of the team. Shared Improvement strategy with the associate those who are missing their Quality Metrics.
Period: Nov 2017 to Nov 2018
Role: - Subject Material Expert
Working as an SME of Adjustment claims in the deal.
Maintain Production/Quality and publishing it to onshore.
Collaborating with operations for ensuring quality matrix to be met.
Daily quality activity conducted for operations to make process understanding gets better.
Supporting team in terms of process knowledge
Sharing updates, conducting sessions, conducting assessments and resolving queries with the team
Management of team production and quality
Motivating team to work better and achieve their goals.
Updating team about the new update in the process and taking care of compliance
Attending client calls on new updates or opportunities on the product.
Period: Nov 2018 – Present
Role: - Team Leader
Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties
Consistently meets and exceeds daily team performance goals with attention to detail
Coaching and development of the staff
Mentored lower performing team members to raise expected company metrics.
Preparing reports on daily goals, quality and capacity for the team
Attending client calls on upgrading system and improving efficiency within the team.
B. Com. Graduation from Mumbai University 2014
H.S.C Passed from Maharashtra Board 2011
S.S.C Passed from Maharashtra Board 2009
Well versed with Microsoft Office Packages MS Word / MS Excel / MS Power Point
Extensive usage of Internet, E-mail and other applications.
Typing Speed: 30+ WPM
Star Business Award
Star of the week award
Best SME Award
Willing to learn new things
Good team worker
Positive attitude and hard worker
Dedicated towards all my commitments.
Interest and activities:
Travelling & Shopping
Name : Arundhati Bhoir
Fathers Name : Anant Bhoir
Date of birth : 7th June 1994
Marital status : Single
Languages Known : English, Hindi & Marathi.
Place: - Mumbai