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Billing Analyst

Manila, Philippines
December 22, 2019

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** ** * * * I O SA N R OQ UE, W A L I NG -W A L I NG ST., TA L A, CA L O OCA N CI TY

PH ONE 09 19 -9 91346 6 • E -M A I L L I GA Y A JEF F ER S ON@GM A I L . C OM J E F F E R S O N J. L I G A Y A


April 2019 – Present Sapphire Systems

Billing Coordinator

Managing and being responsible for the invoicing of services for Sapphire’s clients globally.

Go to person for any billing related inquiries (both invoice and credit note).

Manage the submission of timesheets and expense claims.

Liaise with other members of staff (Consultants, Project Managers and Head of Departments) to ensure that their timesheets and expenses are submitted on time

Month End adjustments which includes accruals, discrepancies and other reporting

Review of services billed versus services delivered

Intercompany transactions

Safeguard that all services are invoiced in accurate manner. March 2016 – March 2019 TTEC

Billing Operations Analyst


Reading and comprehending complex contracts.

Interpreting contract requirements and translating into invoice template.

Gathering operational data from various reporting systems.

Validating invoicing data provided by Operations that will require significant verbal and written communications. Strong speaking and writing skills are needed to successfully execute this responsibility.

Ensure that all charges are billed completely and accurately.

Extra Mile Awardee for 3 consecutive quarter for doing extra effort to surpass the set invoicing deadlines for the assigned accounts.


Review and monitor assigned accounts and all applicable collection reports. Stratify collection activities to maximize cash receipts.

Collection call and/ or correspondence in a fast paced goal oriented collections environment on a timely manner.

Collections of outstanding accounts receivable from the existing clients, resolving customer billing problems and reducing accounts receivable delinquency.

Provide timely follow-up on payment arrangements while keeping client relations.

Resolution efforts regarding collection issues, customer refunds, process and review account adjustments, resolve invoice disputes and short/over payments, invoice and payment reconciliations.

February 2014 – February 2016 Smart Communications, Inc. Collection and Revenue Officer

Ensures to meet monthly collection quota

Stay in-touch and relationship with corporate client

Do client meeting about billing and aftersales concerns and requests

Observed SLA for billing adjustment before bill cut-off

Send collection notice and reminders from time to time (if needed)

Coordinate with Sales Officer for frequent update on clients’ request

2015 Team Performer for bringing biggest collection contribution. November 2012 – February 2014 Smart Communications, Inc. Provisioning and Billing Officer

Validates commercial documents submitted by corporate client

Responsible for provisioning of accounts for new connect and retention apps

Performs callout to clients for checking of accuracy on their requests (if needed)

Ensures correct details provided by client/ sales officer then seek approval level

Responsible in processing all aftersales request which affect the billing of client

Monitors unserved requests

October 2011 – November 2012 Smart Communications, Inc. Corporate Correspondence Officer

Frontline of Smart Enterprise Business for answering email concerns from client

Analyzes and identifies concerns and requests for GSM, Broadband and other wireless offerings of company

Handles aftersales processing (change mobile number, assignee, address, etc.)

Claimed as Best Employee for three consecutive months within the group. Ranking were based on accuracy, commended for initiative and dependability in performance evaluation.

Knowledge of proposed business email format

April 2011– September 2011 Market Strategic Firm Inc. Counter Checker

Accountable for validating cashier’s transaction such as mode of payments etc.

Accountable for packing of items sold by customers May 2010 – June 2010 Accounting Division – PAGASA Weather Bureau OJT- Application Programmer and System Expert

Procured errors encountered on manual operation

Decide and program multi-purpose computerized system based on procurement stage that generate reports in database

Created Computerized Accounting System

May 2009 – June 2009 SPES – Caloocan City Hall

Software Expert and Encoder

Working student


2007 - 2011 University of Caloocan City Camarin, Caloocan Bachelor of Science in Computer Science

Major in Computer Programming - Scholar


Strong analytical abilities with high level of accuracy and attention to detail Experience with Telecom industries and call center operations Strong English written and oral communication skills Software application like Microsoft Visual Studio, Java, Turbo C, PHP. Knowledgeable in SAP, WIP, Oracle and CSP systems

MS Office experience particularly on Excel spreadsheets with proficiency in look-ups and pivot tables. Productive self-starter with a strong work ethic; consistently achieve. REFERENCES

Ma. Lourdes P. Agun Cherry-Ann Laroza Olivia Silva Manager, SME Collection Specialist, Process & Compliance Manager Smart Smart TTEC

091*-******* 091*-******* 099*-*******

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

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