Office Ms

FERMIN PV

Mobile: +974-********

Email: ********@*****.***

DOB: 31

st

March 1992

Visa Status: Residence Visa

Languages: English, Hindi & Malayalam

Nationality: Indian

WORK EXPERIENCE

Travel Consultant Sept 2014 to Dec 2016

Flywings International Travel & Tours, India

Provide High quality service and travel advice to corporate companies and direct individuals.

Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.

Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services.

Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.

Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc).

Use promotional techniques and prepare promotional materials to sell itinerary tour packages.

Attend conferences to maintain familiarity with tourism trends.

Create and update electronic records of clients.

Maintain relationships with key persons.

Keep financial statements and documents.

Respond to all phones as well as greet clients.

Able to generate revenue, meet established monthly and yearly sales and revenue targets.

Research and book travel products using our website; Apollo, consul PC; Galileo Vacations and the internal reservation systems in a resourceful, entrepreneurial and thorough manner.

Able to sell travel packages in all product categories to include the preparation of complex itineraries with a mix of products. Travel Consultant (Trainee) Mar 2014 to Sept 2014

Akbar Travels, India

Ground Operations (Trainee) Apr 2014 to May 2014

Trivandrum International Airport, India

Guest Lecturer Jan 2014 to Mar 2014

Akbar Academy of Airline Studies, India

HIGHLIGHTS

A highly motivated,

confident individual with

exceptional multi-tasking

and organizational skills.

Able to communicate

effectively and sensitively,

excellent client facing skills

and the ability to work

closely with all line of

departments. Ready and

qualified for the next stage

in a successful career and

looking forward to making

a significant contribution in

the field of Office

Administration / Customer

Service.

CORE COMPETENCIES

Organizational Skills

Networking Savvy

Resilience and Adaptability

Unbridled Creativity

Dedication to Client Service

Strong verbal and written

communication.

TECHNICAL SKILLS

MS Office tools

EDUCATION

Master of Commerce in

Income Tax Law & Practice –

University of Calicut – 2001

Bachelor of Commerce from

University of Calicut – 1997

Post Graduate Diploma in

Computer Application - Info

Educational Group – 2001

Post Graduate Diploma in

Information Technology –

Kerala State IT Mission 2006

REFERENCES &

AUTHENTICATED DOCUMENTS

Will be provided upon

request.

HIGHLIGHTS

A highly motivated,

confident individual with

exceptional multi-tasking

and organizational skills.

Able to communicate

effectively and sensitively,

excellent client facing skills

and the ability to work

closely with all line of

departments. Ready and

qualified for the next stage

in a successful career and

looking forward to making

a significant contribution in

the field of Office

Administration / Customer

Service.

CORE COMPETENCIES

Excellent Communicator

Master of Time Management

Multitasking

Strategic Planning

Organized & Detail-Oriented

TECHNICAL SKILLS

COMPUTER RESERVATION

SYSTEM (GALILEO)

AMADEUS, SABRE

OFFICE TOOLS (MS WORD,

MS EXCEL, MS POWERPOINT)

EDUCATION

Master of Business

Administration in HR –

Bharathiar University- 2018

Bachelor of Science - Airline

Tourism & Hospitality

Management - 2014

REFERENCES &

AUTHENTICATED DOCUMENTS

Will be provided upon

request.

Contact this candidate