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Manager Sales Representative

Port Charlotte, FL
December 21, 2019

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**** *** ******* 317-***-****

Punta Gorda, FL 33950


Bachelor of Pharmacy Science, Butler University, Indianapolis, IN


Indiana Pharmacist License

Florida Pharmacist License

Pharmacy- Based Immunization Delivery, American Pharmacists Association

Basic Life Support, American Heart Association

Certificate Diabetes Educator Level 1, American Association of Diabetes Educators


July 2019-pres RPh On- the- Go (non-binding, no obligation contract)

As Needed Mail-Meds Clinical, Specialty, Mail Order Pharmacy Ft. Myers, FL

2018- 2019 Personal Research and Educational Projects, Punta Gorda, FL

2017-2018 Staff Pharmacist, Winn-Dixie, Port Charlotte and Punta Gorda, FL

2015-2017 On-Call Floater Pharmacist, Walgreens, Treasure Coast, Vero Beach, FL

2011-2015 Pharmacy Manager, Kmart Pharmacy, Greenwood, IN

2010-2011 Part-Time Floater Pharmacist, CVS Health, Indianapolis, IN

2003-2010 Neuroscience Healthcare Professional for a Call Center, Eli Lilly and

Company, Indianapolis, IN

2000-2003 Floater and Staff Pharmacist, Walgreens, Beech Grove and Greenwood, IN

1997-2000 Staff Pharmacist and Pharmacy Manager, CVS Health, Indianapolis, IN

1995-1997 Pharmacy Manager, Osco Drug, Indianapolis, IN

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Fully, enthusiastically and consistently engaged with patient clinical management, fulfillment and outcomes, quality assurance verification, oversaw technicians quality of work

Assured that patient care was maintained through compliance with the company’s quality improvement plan, Indiana/Florida Board of Pharmacy standards of pharmaceutical services

Assigned, coordinated, and oversaw all Pharmacy Associate tasks, providing clinical services such as immunizations, blood glucose testing, lipid panel, blood pressure testing, medication therapy management, patient-centric care

Counseled patients on prescription and over-the-counter (OTC) medications including correct use, dosage, and potential side effects; responded to patient inquiries via phone and in-person at the pharmacy counter

Supervised and directed all facets of dispensing prescriptions; followed state and federal, and company policies, procedures, and company guidelines for receiving, filling, dispensing, logging, and maintaining pharmaceutical and patient medications ensuring proper documentation of patient records

Troubleshot and resolved third party discrepancies and other prescription filling issues; communicated with pharmacists, technicians, insurance providers, and physician offices to ensure refills and medication were completed in a timely manner

Coordinated new hire training, scheduling, purchasing, inventory control, and optimization initiatives for the pharmacy

Led a team of technicians and pharmacists that resulted increased sales by 16.8%, and prescription volume by 13.2% while modeling excellent customer service

Collaborated with the project leader, store managers and pharmacists on the development, evaluation and implementation of out-of-state company merger of multiple pharmacies

Created a solution to increase awareness of pharmacy products and services and how to maximize a business opportunity which was then rolled out on a national level by the regional pharmacy manager

Used available technology efficiently and to full extent. Microsoft Word, Outlook, Excel


Researched, resolved and responded to medical and drug-related inquiries from patient and healthcare providers via phone, mail and fax 2 of 4

Identified and processed adverse events and product complaints

Trained and educated successfully a new team of 8 healthcare professionals on call center procedures

Collaborated with cross- functional teams including medical and marketing to write patient-focused-based responses to healthcare provider, sales representative and patient inquiries, strong analytical skills, problem solving skills

Delivered accurate medical information on new studies, clinical disease- state, clinical data, dosing, and updates on safety and risk to a team of twelve healthcare professionals

Communicated/Disseminated in depth scientific, therapeutic, clinical disease-state, and product information to a team of healthcare professionals as Subject/Product Matter Expert-Strattera, Zyprexa

Communicated product and disease-state information to patients and healthcare providers at medical conferences, maintains 100% compliance

Identified a need for a more robust late row schedule and guidelines. Gathered data and suggestions from the healthcare professionals and then implemented a very effective late row policy

Provided prompt, accurate, complete information consistently

Medical Conferences

05-14-2004-05-16-2004 Attention Deficit Disorder Association Conference, Strattera

St. Louis, MO

05-05-2005 Attention Deficit Disorder Conference, Strattera, Tucson, AZ

11-15-2007 Association of Clinical Endocrinologist Medical Conference, Seattle,

WA, Cymbalta


04-16-2008 Spotlight Award, clear and concise documentation, Quality Assurance,


05-05-2008, 06-10-2008 Spotlight Award, excellent schedule adherence, Call Center Key Metric,



2007 Zyprexa product, disease state, The Lilly Answers Center School

2007 Strattera product, disease state, The Lilly Answers Center School

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2018 to present American Pharmacists Association member

2018 to present Florida Pharmacists Association member


2017 Indian River Medical Center, patient outreach, Vero Beach, FL

2019-present Bayfront Health Hospital, Joint Replacement, Punta Gorda, FL


2017-present Pickleball

2017 Toastmasters, Vero Beach, FL

oextemporaneous speeches delivered successfully

oplanned speeches delivered successfully

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