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Executive Mental Health

Plano, TX
December 21, 2019

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Manuel S. Vicente, MBA

Healthcare Director of Operations

*** ********* *****

Allen, TX 75002, USA



LinkedIn Profile: “Manuel S. Vicente”

Executive Summary

A servant leader with 15 years of healthcare management and operational experience in multicultural settings. Implemented and accredited Joint Commission and CARF in hospitals and clinics (acute care, long-term care, behavioral, surgery centers, imaging and lab centers) Collaborative relationships. Physicians Recruitment and Relations. Bilingual Spanish with extensive international experience; strategy implementation, annual budgeting, and financial reporting, cost control. Board relations. Patient experience project implementation.

Key accomplishments

Commissioning and operation of nearly 60 outpatient care centers and five acute care hospitals (surgical centers, behavioral, ER, imaging and diagnostic centers) in multicultural, multilingual settings

Collaborative relationships with all stakeholders

Significant patient satisfaction improvement through implementation of patient experience programs

Attained JOINT COMMISSION, CARF, ISO quality and safety accreditations at primary & secondary outpatient centers and at several hospitals in multicultural settings (acute care, surgery centers, imaging centers)

Built cohesive, high-performance & high-satisfaction teams in the most culturally diverse matrix organizations

Recruited key management teams and clinicians at hospitals and physician groups


M.B.A., Northern Illinois University

B.S., Northern Illinois University, (GPA: 3.8/4.0) Suma Cum Laude graduate

Master of Education, Mental Health Counseling, Lamar University (currently enrolled)

Professional Experience

Hospital & Clinics Director, Mediclinic Middle East, Dubai, U.A.E. Jan 2019 – Jul 2019

Implemented strategy and business plan, presentation and reporting to Executive board

Supervision of operations and employees

P&L responsibility for acute care hospital and clinics with surgery and full diagnostic centers

Budgeting and financial reporting

Supervised RCM system, minimized A/R days

Reduced medical supplies inventory to 20 days

Business development and key account management

Attained JOINT COMMISSION accreditation at acuter care hospital and two clinics. OSHA and HIPAA compliance. Implemented patient experience improvement plan.

Collaborative relationship with Board, clinical staff, and diverse stakeholders

Chief Operations Officer, Abraaj Healthcare Group, Dubai, U.A.E. Nov 2016 – Jan 2019

Defined business strategy and plan; annual budgets and financial reporting ($120 MM deployment)

Operational diligence on M&A deals

Recruited and mentored key staff; Supervision of operations and employes

Directed hospital construction project as per JOINT COMMISSION standards

Supervised implementation of ERP & EMR systems and designed patient experience program.

Chief Operations Officer, Naufar Hospital, Doha, Qatar, May 2015-Jun 2016

Directed implementation and operation of behavioral inpatient hospital and clinics. CARF accreditation

Defined business plan and market strategy, budgeting and financial reporting, RCM processes & HIS

Supervision of operations and employees. Defined and implemented client experience program

Vice President, American Hospital Management Company, Washington D.C., Jul 2012-Sep 2014

Managed major projects in Peru and Antigua & Barbuda, completing hospital construction and commissioning

Defined and implemented strategy; Directed business development, managing key accounts with international insurance and managed care systems for international patients

Recruited and trained key management staff and clinicians in multicultural, international setting

Supervision of operations and employees in acute and long-term care setting

P&L Responsibility, budgeting and financial reporting

Directed implementation of ERP and EMR systems; Implemented and supervised RCM system

Directed Quality and safety plans, JOINT COMMISSION and OSHA accreditation

Implemented patient experience program

Commercial & Marketing Director, Riviera Memorial, Cancun, Mexico, Feb 2011-Jul 2012

Developed and implemented marketing plan for service company geared to international clients in bilingual setting. Recruited and trained 50+ salesforce; supervision of commercial operations and employees

Develop website and marketing campaigns. Increased sales over 300% within a year

Hospital Chief Executive Officer, Hospiten, Cancun, Mexico, Mar 2003 – Apr 2009

Directed acute care hospital construction and commissioning, delivered as per plan

P&L responsibility; budgeting and financial reporting. Attained breakeven within 6 months of opening and 35% Ebitda on Year 3. Managed key accounts and drove business development (70% international market share)

Supervision of operations and employees in acute care, surgical and diagnostic center

Implemented patient experience program. Quality and environmental accreditations (ISO 9001, ISO 14000)

Additional Skills

Fully bilingual English/Spanish, Translation and Interpreting experience

Financial and Operational modelling. Microsoft Office Suite: Excel, Word, Access, PowerPoint

Extensive business, recruiting, training, mentoring, and physician relations skills

Effective public presenter and teacher

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