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Customer Service Representative

Okinawa Shi, Okinawa Prefecture, Japan
December 21, 2019

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Britney Roderiques 090******** 070********-*-*-** Goya, Okinawa, Okinawa

Motivated individual that thrives in an active environment. Has management abilities with strong communication, focus, and resourcefulness. Committed as a team player and problem solver. Multi-tasking dependability

collaborative team player quick

learner self-directed customer

service mindset

Front Desk Agent

Hotel Alex Johnson Rapid City, Curio Collection by Hilton – Rapid City, SD May 2018 - August 2019

• Answered caller or visitor inquiries on a wide variety of topics.

• Dealt with unhappy or belligerent customers with patience and professional manner.

• Juggled multiple tasks at the same time and completed them efficiently. Instituted check-in and check-out bookings gathering client information for future company marketing under Hilton standards.

• Gathered payments and controlled individual service recoveries. Dog Grooming

Brass Hydrant – Rapid City, SD October 2016 - July 2019

• Filed customer information.

• Taking calls and scheduling.

• Time management.

• Provide basic grooming for dogs and some cats.

• Sell services to better improve experience.

Event Staff

Rushmore Plaza Civic Center – Rapid City, SD November 2016 - June 2018

• Managed quality communication and customer support.

• Supervised and guided clients to appropriate destinations in time of event.

• Scanned tickets into database.

• Identified individuals for consuming alcohol.



Customer Service Representative

Midwest Outdoor Resorts – Rapid City, SD February 2018 - April 2018

• Made out-going calls using contestant information.

• Scheduled appointments for Sale Representatives.

• Verified and updated contestant information.

• Set up giveaways and gifts to qualified finalists.

• Mailed out company details and important appointment information. Professional Pet Stylist

Petco Animal Supplies – Rapid City, SD August 2014 - October 2016

• Entered customer information into computer database.

• Took calls and scheduled appointments.

• Helping guide customers to needed materials in store.

• Provide basic grooming for dogs.

• Sell services to better improve experience.


Maverik Country Store – Gillette, WY November 2013 - June 2014

• Cleaned and straightened work area.

• Operated cash register with proficiency.

• Provided professional and courteous service at all times.

• Updated inventory.

Customer Service Representative

Asurion – Rapid City, SD July 2013 - September 2013

• Resolved product issues as Technical support over incoming calls.

• Processed merchandise returns and exchanges.

• Scheduled service technicians to customer's destination for fixture.

• Processed payments and card information.

• Regularly sought opportunities to up sell and add on additional merchandise, packages, and protection plans. High School Diploma

Southern Adventist University, Dakota Adventist University Collegedale, Bismarck, TN, ND, United States January 2012

Social Work Coursework in mathematics, English, public speaking, psychology, sociology, computer skills, and basics of social work. Incomplete degree. General Volunteered in highway maintenance. Took trips outside of the school to better improve our community. Sophomore class Treasurer. References Dasia Gallegos Past manager and friend 307-***-**** Denisia Godfrey F riend 307-***-**** Angela Charbonneau Past coworker and friend 605-***-****

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