LOVELY C. GONZALES
Abu Dhabi, United Arab Emirates
Self motivated individual looking to use technical and customer service skills to support and contribute for the company success.
11/2017 - 11/2019
FRONT DESK EXECUTIVE, Nstyle Beauty Lounge/ Urban Male Lounge, Abu Dhabi UAE
Manages customer appointments and ensure will delivered quality service on timely mannered.
Ensures availability of spa products for daily operations.
Established operation strategy in a team for improving sales
Monitors staff performances to ensure goal success
04/2016 – 01/2017
CUSTOMER CARE OFFICER / STORE SUPERVISOR, Executive Optical, Davao Philippines
Audit staff customer service and store operations
Oversee sales and drive to achieve quotas each month
Implemented policies and procedure to ensure optimum productivity
02/2012 – 02/2016
FRONT END/ SELLING SUPERVISOR, SM Supermarket, Davao Philippines
Managed customer related concerns and inquiries
Motivates staff and ensure they’re on the right tract.
Acquired knowledge on different functions of food retailing (cashiering, selling, ordering, product inventory, etc)
2007 – 2011
Bachelor Degree in Hotel and Restaurant Management, University of Mindanao, Philippines - Graduate
Computer Literate (Microsoft Excel, PPT, Word, Outlook)
Handling POS Transactions
Ability to accept and incorporate feedback to improve performance
Ability to adapt and deal well with people.