Hammond Group, Inc - Pottstown, PA
January 2013 to Present
Assist with day to day production operations -Procure office supplies - Evaluate vendors periodically to determine best pricing - Review invoices and statements for discrepancies - Coordinate plant Environmental, Health, and Safety program - Plant Human Resources liaison.
Customer Service Manager
Wal-Mart Stores, Inc - Pottstown, PA
November 2011 to March 2013
Improved customer relationships by handling inquires, complaints, and recommendations.
Sacred Heart Villa - Laureldale, PA
March 2011 to June 2011
Managed Department of Public Welfare regulations for the facility - Administered human resources
- Controlled non-medical resident in take process - Maintained and developed relationships with residents, visitors, and staff.
Director, Financial Development
American Red Cross, Berks County Chapter - Reading, PA September 2006 to April 2009
Spearheaded funding for chapter - Organized fundraising events that raised awareness of organization's mission and services - Supervised two direct reports and over 40 volunteers Education
Masters of Business Administration in Marketing
Alvernia University - Reading, PA
• Database management
• OSHA 30 (2 years)
• Human resources
• Communications (10+ years)
• Interpersonal Skills (10+ years)
• Management (8 years)
• Microsoft Office (10+ years)
• Strategic Planning (2 years)
• Business Development
• Data Entry
• ERP (7 years)
Human Resources Skills: Recruiting — Proficient
Managing the candidate sourcing and selection process. Full results: https://share.indeedassessments.com/share_assignment/jehf-j4fjqvcsqzh Customer Service Skills — Highly Proficient
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: https://share.indeedassessments.com/share_assignment/p-xblw6-0ffhfbkz Management & Leadership Skills: Planning & Execution — Highly Proficient September 2019
Planning and managing resources to accomplish organizational goals. Full results: https://share.indeedassessments.com/ share_to_profile/2adbd9dff7b37ad22d63faeb0b7db30eeed53dc074545cb7 Supervisory Skills: Directing Others — Proficient
Motivating others through feedback to identify improvements or corrective actions. Full results: https://share.indeedassessments.com/ share_to_profile/7e3b40fb4c9af0dad7b82ca683f22759eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.