EXPERIENCED IT HELP DESK TECHNICIAN
I have over 8 years’ experience in designing, assembling, configuring, implementing and maintaining technical solutions that align with technical standards and best practices to solve core and complex business and system process issues, improve operation process to increase productivity and produce results that align and support business goals.
IT Help Desk Technician
West African Seasoning Co. Ltd Nigeria June 2011 - March 2018
Design and manage network infrastructures on switches and Routers.
Design, implement and manage VLANS on switches.
Window 7, 8 and 10 deployment and management on workstations.
Computer, printer and other IT equipment’s software installation.
Setting up new, troubleshooting and repair of computers systems.
Complete and resolve 98% of helpdesk tickets within resolution time.
CCTV Installation and management.
Deploy and support SAP agent on workstations.
Setting up and Managing Microsoft Outlook email on users’ computers.
Creating users and assign policies on window server active directory.
Deploying and managing Symantec End Time protection on computers.
Data incremental and differential backup.
Team Viewer for remote connection.
PC mover Data transfer
Help desk Technician / Sales Representative
Lisonet Technologies Ltd. Nigeria February 2007 - May 2011
Installation and Sharing Local and Network printers for users.
Assembled, Installed and set up new computer systems.
Computers and Printers troubleshoot and repairs.
Wired and wireless Networking.
Fiber optics training.
Helpdesk resolution within a shortest period of time.
Install and manage IP phones.
OSHA Safety Training Skills
Good driving skills (G2 License)
Computer Hardware Engineer/Sales Representative
Brian Integrated System. Nigeria March 2005 - January 2007
Computer Engineering Training.
Set up branded computer system.
Assemble and Clone desktop computers.
Installation and repairs of computer operating and application software.
Server: Windows Sever (2008R2, 2008, 2003)
WorkStation: Window 10, Window 8 and Window 7 environment.
Messaging: Microsoft outlook email
Network Solutions: VLAN, WLAN, LAN, WAN AND CISCO
Network Security Solutions: Symantec End Point Protection.
IT Operations Infrastructure Management Documentation: Standard Operating Procedures
Lagos State Polytechnics Nigeria - 2014: HND in Electrical Electronics Engineering & Telecommunications (Equivalent to Associate Degree)
Lagos State Polytechnics Nigeria - 2007: OND in Electrical Electronics Engineering. (Equivalent to Post Secondary Diploma with a focus in Electrical Electronics Engineering)
Occupational Safety And Health Administration (OSHA) 2019
Cisco Certified Network Associate (CCNA) 2017
Microsoft Certified Professional (MCP) 2010
Managing and Maintaining Window Server 2003 Environment 2010
REFERENCES AVAILABLE UPON REQUEST