Manager Administrative Assistant

(Ms.) ROCHELLE S. GRATELA

PERSONAL INFORMATION

Address: FLAT 4/BLDG.80/ R.702/ B.307/ Manama, Kingdom of Bahrain Mobile: +973-********

Birthday: July 31, 1978

Nationality: Filipino

CPR: 780719204

Marital Status: Single

Driving license: Valid

Email: ***********@*****.***

CAREER OBJECTIVES

To obtain a challenging role where I can share my skills and experiences.

Enhance my knowledge to maximize my potential leading to the fulfillment of my career goals.

Contributes to the success of the operation.

WORK EXPERIENCE

Nov. 1, 2008 – Oct. 15, 2019 Food and Beverage Administrative Assistant/ Banquet Event Coordinator

Sheraton Bahrain Hotel

Food and Beverage Administrative Assistant

Responsible for providing administrative support to all associates of Food and Beverage Department and assists the Director in setting and maintaining consistent standards in all menus, minutes, training manuals, correspondence, and internal memos.

Performs broad secretarial duties such as preparing correspondences, faxes, thank you letters, warning letters and file maintenance.

Coordinates events, programs, and festivals initiated by the Director.

Arranges and reminds the manager of his appointments, meetings, trainings, etc.

Maintains guests and associates database.

Responsible for Banquet Administrative Assistant job such as preparing banquet proposals, function sheets, distribution, and Opera updates. Assists the Assistant Food and Beverage Manager in ensuring the guests and clients functions are successful.

Assist in updating Revenue Plan, in F& Forecasting Tool.

Assist the Food and Beverage Manager with his

responsibilities by providing administrative support and assisting him in setting and maintaining consistent standards in all menus, LPP goals, Budget and

Forecasting, completing the MMR and Critique report, correspondence, and internal memos.

Prepare F&B Duty Manager Roster and F&B Operational Hours for distribution on a monthly basis.

Maintain files such as GRR report, P&L, Budget etc.

Update Roster in OASYS, print attendance of all F&B outlets including kitchen and stewarding on monthly basis.

Follow up all Overtime, compensatory, charged TIPS etc. from all outlets. All forms that has been signed by the F&B Manager is taken and given by hand to the HR

department.

Preparing & distributing Memo of F&B Outlets Monthly Food and Wines of the promotion.

Prepare presentation for F&B Marketing Meeting

Consolidate all Monthly Sales report from all outlets

Coordinate with the chef with regards to proposed promotion for the upcoming month (Promotion

name/Menu/Costing) then prepare and distribute memo and POSM once all the details are finalize and approved by F&B Manager.

Coordinate with Asst. F&B Manager with regards to Wines of the Month (Wine, cost, description) then will prepare the memo and POSM.

Arrange photo shoot with the chef for the monthly promotion.

Coordinate with the Marketing department with regards to menu printing, tent cards, standee etc.

Assists the Food and Beverage Manager with his

responsibilities by providing administrative support and assisting him in setting and maintaining consistent standards in all menus, LPP goals, Budget and

Forecasting, completing the MMR and Critique report, correspondence, and internal memos.

Banquet Events Coordinator

Update Banquet & ODC revenue report on daily basis.

Print all contracts sent by the Sales Coordinator and keep in trace file on daily basis.

Assist walk-in guest for weddings in the absence of FB Manager.

Assist wedding clients by taking the wedding

details and payment before the event.

Prepare Wedding BEO

Prepare Room Reservation forms for the

wedding couple

Order Flower as part of the package

Arrange the lunch voucher with as part of the

wedding package,

Make bookings in OPERA as instructed by the FB

Manager.

Follow up status of events on the book with PRO status with the Sales department.

Follow up set up, exact mode of payment and preferred lobby signage of definite banquet events with the Sales department.

Prepare BEO for definite events including POP Up and Revised BEO.

Distribute approved BEO

Prepare and distribute Revised BEO should there be any last minute changes on the BEO that has been issued.

Prepare Individual and Lobby signage on daily basis.

Prepare food tags and nametags for the event.

Send Function Information on daily basis.

Book and send memo for all In-house meetings and events.

Assist guest in settling with their payment in the FO.

Maintain back up of all post events.

Oct. 1, 2003 –Oct. 31 2008 Health Club Administrator Sheraton Fitness

Sheraton Bahrain Hotel

Took charge of the Health Club operation in the absence of the Recreation and Leisure Manager.

Maintained and updated membership database record.

Prepared membership card.

Coordinated with the accounts department for invoices sent to our corporate clients with regards to membership application.

Ensured confidentiality in the work place and all confidential documents are secured and their contents undisclosed.

Made sure that all inquiries handled by the reception associates are followed up by completing the membership inquiry form. That all inquiries that have not been converted into business are placed on the mailing list to ensure that the guest receives information about the facility for the next six months.

Supported Recreation and Leisure Manager with the sales of the membership by going with the sales team to targeted accounts to sell membership.

Made appointments for all guests who would like to visit the Recreation and Leisure Club.

Has taken out all the files for memberships that will be expiring the following month and send out letters of renewal. Follow up on all the letters sent out after one week to see whether the guest will be renewing. Offer to assist them with the renewal of their membership.

Any other duties and responsibilities as deemed suitable by the Recreation and Leisure Manager.

Jan. 12, 2001 – Sept. 30, 2003 Receptionist

Image Spa & Leisure Club

Sheraton Bahrain Hotel

Always alert for sales leads and follow up to ensure that all business leads have closure.

Ensure confidentiality in the work place and all confidential documents are secured and their contents undisclosed.

Make appointments for guests for all the services offered at the club following the correct procedure.

Ensure that all guests receive towels according to the towel policy standard. Offer locker keys to all members and guests and ensure that they are returned as per the standard policy. All lost and broken keys are followed up on as per policy.

Ensure that all members receive their membership cards and are instructed to present them on entrance to the club.

Receive payments from members as per procedure and issue a receipt for all financial transactions.

Assist in the promotion of activities or promotions in and out of the club to generate revenue and keep members and guests interested and to ensure customer retention and loyalty.

Ensure that all guests follow the rules and regulations as per the guidelines.

Jan. 15, 2001 – May 5, 2001 Telephone Inquiry Clerk EquitablePCI Bank (Express Padala Center)

Manila, Philippines

Responsible for answering telephone inquiry of

remittances.

Print remittance details using RPC System, Interlink System, and MRPS System

Assist inquiries from some branches about their client’s remittances.

May 5, 2000 – Oct. 8, 2000 Course Lecturer

CAL Computer School (Subsidiary of Informatics)

Reported directly to the Academic Head and Center Manager.

Responsible for teaching the students to learn about the basic operations of MS Windows 98 and MS Office 97.

Responsible for teaching Kid’s software for children ages 4-13.

March 3, 2000 – May 4, 2000 Secretary

Horizons Assurance Agency

Carry out general office administration and secretarial duties.

Dealing with correspondence, collating information, writing reports, ensuring decisions made are communicated to the relevant people;

Maintain all required correspondence formats in an organized manner and ensure back up files are maintained in order to preserve.

Prepare and process insurance policy.

Ensure confidentiality policy is strictly upheld at all times.

Deposits payments of policy holders

Attending customer’s inquiry by phone or email.

2006, 2009 & 2013 Reliever in the absence of Accounts Administrative Assistant.

2004 & 2005 Reliever in the absence Purchasing Administrative Assistant.

EDUCATION

1996-1999 Interface Computer College

Bachelor of Science in Computer Science

1995-1996 University of the East

Took up 1 year BS Major in Math

1991-1995 Holy Child Academy

Completed and graduated from the Secondary course

SEMINARS/ TRAINING ATTENDED

October 25, 2018 Reservations - Introduction to SFAWeb Online Reservations - Introduction to CI/TY

Reservations - Overview of CI, SFAWeb, OneSource

Reservations - Opportunities and Quotes

(OneSource)

Reservations - Managing Actuals (OneSource)

October 24, 2018 Reservations - OPERA S&C Interface (SFAWeb)

(OneSource)

Reservations - Introduction to OneSource

September 24, 2018 Reservations - Managing Actuals (OPERA S&C) Online Reservations - Billing (OPERA S&C)

Reservations - Managing Events (OPERA S&C)

Reservations - Managing Business Blocks (OPERA

S&C) (OPERA PMS)

Reservations - Business Blocks (OPERA S&C)

Reservations - Accounts, Contacts and Activities

(OPERA S&C

Reservations - Generating BEOs and Group

Reservation Sheets (OPERA S&C)

Reservations - Reporting Basics (OPERA S&C)

Reservations - Business Blocks Basics (OPERA S&C)

Reservations - Introduction to OPERA Sales and

Catering

Reservations - Introduction to OPERA Sales and

Catering

August 5-7, 2018 Attended the Big 4 Integration for OPERA Sales

& Catering Events Management Workshop

Sheraton Dubai Mall of Emirates

Dubai, U.A.E.

July 26, 2018 Attended Group Process Workshop

Westin & Le Meridien Hotel

Kingdom of Bahrain

July 1- July 30, 2018 Marketing Executive

Cross training program

The Importance of Marketing in the

Hospitality Industry

Marketing Mix

Customer Relationship Management /Guest

Personalization, Brand Standard

SWOT Analysis

F&B Marketing

Types of Marketing Strategies, Digital

Marketing,

SEO- Search Engine Optimization

2- PPC- Pay Per Click

Media Relations & Communications

2- Advertising Strategy (Segmentation,

Targeting, Positioning)

Creating Social Media Content

CSR- Community Service Responsibility

Marketing Statistics & Reports

Photography Marketing

October 25, 2018 Reservations - Introduction to SFAWeb Reservations - Introduction to CI/TY

Reservations - Overview of CI, SFAWeb, OneSource

Reservations - Opportunities and Quotes

(OneSource)

Reservations - Managing Actuals (OneSource)

October 24, 2018 Reservations - OPERA S&C Interface (SFAWeb)

(OneSource)

Reservations - Introduction to OneSource

September 24, 2018 Reservations - Managing Actuals (OPERA S&C) Reservations - Billing (OPERA S&C)

Reservations - Managing Events (OPERA S&C)

Reservations - Managing Business Blocks (OPERA

S&C) (OPERA PMS)

Reservations - Business Blocks (OPERA S&C)

Reservations - Accounts, Contacts and Activities

(OPERA S&C

Reservations - Generating BEOs and Group

Reservation Sheets (OPERA S&C)

Reservations - Reporting Basics (OPERA S&C)

Reservations - Business Blocks Basics (OPERA S&C)

Reservations - Introduction to OPERA Sales and

Catering

Reservations - Introduction to OPERA Sales and

Catering

SKILLS

Proficient in window based application software.

(Microsoft Windows 2010, Microsoft Office - MS Word, MS Excel, MS Access, Outlook)

Ability to deal professionally in a multi-culture environment.

Works with less or no supervision.

Possesses positive attitude and perseveres despite resistance in order to meet goals.

Accepts any assigned new tasks as a way to learning new things.

Fast learner and energetic.

Strong knowledge of F & B Administration/Banquet and Forecasting

Good communications and organization skills

Hardworking and willing to embrace change

Good leadership attitude

Excellent computer skills

Effective communication skills in handling guests’ queries and concerns Reference available upon request

Contact this candidate