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Supervisor

Location:
Qibla, Kuwait City, Kuwait
Posted:
December 25, 2019

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Resume:

Jan Felix R. Sacramento

Holiday Inn and Crowne Plaza

Staff Accomodation, Farwaniya, Kuwait

E-mail: ada49a@r.postjobfree.com

Whats up Number: 51548382

Contact Number: +965********

OBJECTIVE To gain employment in hospitality industry where I can acquire more knowledge and at the same time develop myself and career and apply my learned skills and knowledge to the company that I gained during the past three years working in Holiday Inn and Crowne Plaza Hotel Kuwait. I am also aiming to become a company pacesetter who will contribute to the growth and development of the company.

EDUCATION 2010-2015 Bachelor of Science in Hotel and Restaurant Management (BHRM) De La Salle University - Dasmariñas

City of Dasmariñas, Cavite

EXPERIENCE Holiday Inn Hotel and Crowne Plaza Hotel, Farwaniya, Kuwait (Captain Waiter) Ribeye Restaurant (American – Mexican Restaurant)

(September 9, 2018 – Present)

Duties and Responsibilities

*General Supervision*

-Acting as the second in charge of the restaurant if my manager is not around (day off or annual vacation which is more than 30 days)

*F & B Management Engagement*

-Attending daily briefings with all the managers with the presence of our F&B Director and 2 Operations Manager to discuss yesterday operation (revenue, complaints, events, promotions)

-Making the duty roaster of our restaurant

-Tripadvisor Ambassador of our restaurant (keeping it to be always in high position)

-Attending the p & l analysis with the managers and our director monthly (I can explain properly and read the figures in our p & l reports file)

-Sending the daily operation report to our F & B Director, Operations Manager and Executive Chef

*Inventory Control Skills*

-Establishing inventory levels, conducting physical verification of stocks /breakage and implement inventory control methods, conducting monthly inventory checks in all operating equipment and supplies, Tracking all monthly purchase orders and request within desired quality and budgetary parameters.

*Team Mentoring and Leadership Skills*

-I have a strong leadership skills that allows me to divide our team members and allocate them in each station to have a smooth flow of the operation and then oversee all of them to make sure that all will be okay from a to z

Holiday Inn Hotel and Crowne Plaza Hotel, Farwaniya, Kuwait (Waiter) AyamZaman Restaurant (Lebanese Restaurant)

(July 14, 2016 to September 8, 2018)

Duties and Responsibilities

-Accountable for completing opening and closing duties including storing all reusable goods, returning equipment to its proper place, restocking items, completing the daily cleaning checklist

-Greeting the guest upon arrival, seating the guest and asking for food preference taking orders and providing menus

-Ensuring to deliver high rate service to the guest and having an excellent knowledge with our menu

- Undertook general waiting and service duties of food and beverage

-Developed a strong attitude to maintain excellent relationship focused towards the guest and remaining calm and courteous at all times.

-Ensuring uniform and personal appearance are clean and look professional, maintaining confidentiality of proprietary information and protecting company assets.

-Ensuring the cleanliness and orderliness of all working areas and equipment as per standards.

-Responding appropriately and efficient in all guest request, inquiries and feedback both positive and negative.

During my College Days

On The Job Training, 500 hours (Concierge, Front Office Department) B Hotel – Alabang

Madrigal Business Park Prime Street

Muntinlupa, 1780 Metro Manila, Philippines

(June - September 2015)

Management Trainee, 300 hours (Food & Beverage Service Coordinator/ Front Office Receptionist)

Thunderbird Hotel and Resort

Poro Point, San Fernando City, La Union 2518, Philippines

(April - May 2013)

CERTIFICATIONS Holiday Inn – Making Guest Smile Brand Orientation

(Merlin Account, Crowne Plaza and Holiday Inn Hotel Kuwait)

(November 12, 2019)

Holiday Inn – Making Guest Smile Brand Operation Training_EMEAA

(Merlin Account, Crowne Plaza and Holiday Inn Hotel Kuwait)

(November 12, 2019)

Holiday Inn – Making Guest Smile Brand Experience Training

(Merlin Account, Crowne Plaza and Holiday Inn Hotel Kuwait)

(November 12, 2019)

Code of Conduct Training

(Merlin Account, Crowne Plaza and Holiday Inn Hotel Kuwait)

(November 12, 2019)

Code of Conduct – Handling Information Responsibly at IHG

(Merlin Account, Crowne Plaza and Holiday Inn Hotel Kuwait)

(November 12, 2019)

True Hospitality Service Skills

(Merlin Account, Crowne Plaza and Holiday Inn Hotel Kuwait)

(February 1, 2019)

IHG Wheel of Knowledge Participant for Food and Beverage Department

(Second Place out of 10 Departments in the Hotel)

(IHG, Crowne Plaza and Holiday Inn Hotel Kuwait)

(July to September 2018)

F & B WoW and Brilliant Basics Training

(IHG, Crowne Plaza and Holiday Inn Hotel Kuwait)

(March 26, 2018)

IHG F & B Problem Resolution

(IHG, Crowne Plaza and Holiday Inn Hotel Kuwait)

(October 8, 2017)

IHG Food and Beverage Service Professional

(IHG, Crowne Plaza and Holiday Inn Hotel Kuwait)

(September 24, 2017)

IHG Problem Handling

(IHG, Crowne Plaza and Holiday Inn Hotel Kuwait)

(August 20, 2017)

IHG True Hospitality Skills

(IHG, Crowne Plaza and Holiday Inn Hotel Kuwait)

(May 29, 2017)

F & B We Are Happy to Serve You, Appreciated by: Human Resources

(IHG, Crowne Plaza and Holiday Inn Hotel Kuwait)

(August 15, 2016)

Test of English for International Communication (TOEIC) Grade: 835 (Advanced Working Proficiency)

De La Salle University - Dasmariñas

City of Dasmariñas, Cavite

(November 2015)

PERSONAL BACKGROUND Age 26 years old

Religion Roman Catholic

Citizenship Filipino

Civil Status Single

Birthday November 14, 1993

Birthplace Luna, La Union

Height 5’9” ft.

CHARACTER REFERENCE Mr. Anthony Amine Najm

F&B Operation Manager

Holiday Inn Hotel and Crowne Plaza Al Thuraya City, Kuwait

(Contact Number: 96091959)

Ms. Hershe Ebarle

Learning and Development Coordinator

Holiday Inn and Crowne Plaza Al Thuraya City, Kuwait

(Contact Number: 96961367)



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