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Manager Customer Service

United States
December 25, 2019

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Dynamic restaurant professional with expertise in management

training, cost control, profitability, and customer service. Training experience includes writing training manuals and motivating others to succeed. Expertise in menu planning, purchasing, and increasing market share. Skilled in providing promotions and entertainment tailored to the desires of the clientele. Talented in reading a market to determine customer needs. Experience in management, as well as purchasing, and inventory control of bar supplies. Recognized as creative, resourceful, dedicated and honest.


Assistant General Manager, Red Robin’s; Winchester, VA — 06/2018 — Present

Effectively and efficiently managed restaurant by following the best practices of the Company Standards

Optimized profit by ensuring that labor was scheduled efficiently

Prepared reports and analyzed metrics to identify opportunities and act promptly to correct them

Exercised good judgment and decision making in escalating concerns and aggressively resolve issues

Maintained adequate staffing levels and responsible for the selection, on boarding and retention of Team Members through motivation, recognition, coaching and development.

General Manager, Applebee’s; Front Royal, VA — 05/2016—06/2018

Built a great management team w

Managing the bar to control cost which led to higher profit margin

Local marketing to increase sales

Achieved high customer satisfaction Score by Twenty percent

Effective Scheduling to avoid overtime and control labor

Increased score in sanitation and Health Inspection to highest level in 12 months

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30 Mountain View Drive

Maurertown, Virginia 22664

Mario Hayat

General Manager, Cracker Barrel; Woodstock, VA — 02/2014 — 05/2016

Hire and train managers for FOH and BOH

Inventory and effective ordering Food and supplies

Scheduling over 120 employees ( No Overtime Policy

Lower food cost by training and coaching staff (portioning and waste control)

Handle all money transactions and bank deposits

Manage payroll and Avoid overtime

Achieved highest Guest satisfaction score in our area General Manager/ Managing Partner, Sonic Drive-In; Chesapeake, VA — 2008 — 2014

Operated the drive-through window and sales register quickly and efficiently.

Maintained high standards of customer service during high-volume, fast

paced operations.

Cross trained and coordinated scheduling with team member to ensure

seamless service.

Followed food safety procedures according to company policies and Health

and Sanitation regulations.

Effectively managed payroll and timekeeping.

Correctly calculated inventory and ordered appropriate supplies

Achieved lowest labor P&L three years in a row among 86 stores. Education and Certification

Bachelors in Business Administration and Finance

Certified Food Manager, Commonwealth of Virginia/ Alcohol ServSafe Certification

Certificate from Bartender’s Institute

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