Dynamic restaurant professional with expertise in management
training, cost control, proﬁtability, and customer service. Training experience includes writing training manuals and motivating others to succeed. Expertise in menu planning, purchasing, and increasing market share. Skilled in providing promotions and entertainment tailored to the desires of the clientele. Talented in reading a market to determine customer needs. Experience in management, as well as purchasing, and inventory control of bar supplies. Recognized as creative, resourceful, dedicated and honest.
Assistant General Manager, Red Robin’s; Winchester, VA — 06/2018 — Present
Effectively and efﬁciently managed restaurant by following the best practices of the Company Standards
Optimized proﬁt by ensuring that labor was scheduled efﬁciently
Prepared reports and analyzed metrics to identify opportunities and act promptly to correct them
Exercised good judgment and decision making in escalating concerns and aggressively resolve issues
Maintained adequate stafﬁng levels and responsible for the selection, on boarding and retention of Team Members through motivation, recognition, coaching and development.
General Manager, Applebee’s; Front Royal, VA — 05/2016—06/2018
Built a great management team w
Managing the bar to control cost which led to higher proﬁt margin
Local marketing to increase sales
Achieved high customer satisfaction Score by Twenty percent
Effective Scheduling to avoid overtime and control labor
Increased score in sanitation and Health Inspection to highest level in 12 months
30 Mountain View Drive
Maurertown, Virginia 22664
General Manager, Cracker Barrel; Woodstock, VA — 02/2014 — 05/2016
Hire and train managers for FOH and BOH
Inventory and effective ordering Food and supplies
Scheduling over 120 employees ( No Overtime Policy
Lower food cost by training and coaching staff (portioning and waste control)
Handle all money transactions and bank deposits
Manage payroll and Avoid overtime
Achieved highest Guest satisfaction score in our area General Manager/ Managing Partner, Sonic Drive-In; Chesapeake, VA — 2008 — 2014
Operated the drive-through window and sales register quickly and efﬁciently.
Maintained high standards of customer service during high-volume, fast
Cross trained and coordinated scheduling with team member to ensure
Followed food safety procedures according to company policies and Health
and Sanitation regulations.
Effectively managed payroll and timekeeping.
Correctly calculated inventory and ordered appropriate supplies
Achieved lowest labor P&L three years in a row among 86 stores. Education and Certiﬁcation
Bachelors in Business Administration and Finance
Certiﬁed Food Manager, Commonwealth of Virginia/ Alcohol ServSafe Certiﬁcation
Certiﬁcate from Bartender’s Institute