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Laundry manager

Dammam, Eastern Province, Saudi Arabia
7000 SR
December 25, 2019

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Gouranga Paul

Contact Num: + Mob: +966********(Saudi Arabia)



Having solid background and experiences related to the job, strong track of Laundry administration and operation.

ITS Certified (Retail Textile & Industrial Textile Services- from CINET-2019)

Achieving personal goal becoming professional manager to make self-satisfactory and proving the loyalty, commitment to the company.

Specialties: Reports,Budgets,Setup of Department, Projects, Inventories, Vendor Management, Purchasing, Staff recruitment,Training,Materiel Planning, Operational Planning,Competencies,CostCentre Mgt.,Business Operation, Operation Management, Customer Care-Financial Analysis, Supply Chain Management.


5. Period (CURRENTLY WORKING) : September 2012 – Still now

. Company : Al Jabr Laundries Co.Ltd.

. Designation : Laundry Manager (Commercial Laundry)

. Job Profile :

Directed all hotel laundry operations for 1500-hotel room and managed team of 85 employees

Responsibilities included opening house, inventories, and laundry productivity and staffing.

Set goals and coached staff to increase productivity by 48%

Responsible for the overall direction of the day to day operation of the department.

Purchase, budget and manage all laundry department inventory and department financials for Contract Laundry Services.

Manage laundry operations for the Dining Services Unit, ensuring sanitized materials

Works with Human Resource Manager to ensure the departmental performance of staff is productive

Train and develop colleagues through effective coaching and performance management

Perform other duties as requested by management

Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments

Actively participate in training and development programs and maximize opportunities for self-development

To assist in the building of an efficient team of employees by taking active interest in their welfare, safety and development

Works with superior in the preparation and management of the department’s budget

Performed staffing, training and development, scheduling, invoicing, and payroll functions.

Presented at and actively participated in monthly financial review and weekly management meetings, and attended all hotel employee recognition and celebration events.

Managed relationships with vendors, communicating regularly to ensure accuracy and quality of products and services.

Created a PM program for all laundry equipment.

Re - organized the laundry layout improving conditions and accessibility to all machinery.

Managed bell staff, guest service agents, Valet Parker's and concierge.

Implemented a frequent guest program

Reduced liability cost in Valet Parking

Conceptualized linen movement and equipment placement to increase workflow

Negotiated and executed vendor contracts

Implemented and scheduled preventative maintenance of equipment

Addressed service, quality and linen purchases with all departments

Compiled and distributed production, labor and cost reports

Completed timely and accurate performance reports to senior management.

Implemented and monitored shortage controls.

Enforce and monitored budget for the department's salary and equipment expenses.

Develop and implement standard operating procedure as well as production and quality standard.

Develop and execute strategy to enhance and maintain laundry facility productivity and eliminate or improve the unproductive aspects of the current strategy

Hold responsibility of efficiency of entire resort and spa on a monthly basis as Manager on Duty

Interview, provide necessary training, and work direction for a team of 18 employees and two supervisors through coaching, performance feedback and daily interaction

Plan and execute social, diversity and training activities to maintain a well-trained and cohesive team

Mitigate expenses by accurately forecasting and scheduling employees based on hourly and daily projected workload

Assisted with the training of assigned staff and site based staff in the proper use of specialized tools, materials, and equipment

Follow up with engineering department on preventive maintenance and repair orders.

Assisted in performing preventive maintenance where possible to keep equipment in good running condition.

Develop the annual budget(Operations and Capital) and controlling expenditures within this budget

Prepared staff for JCAHO inspection and our State Survey inspection(No recommendations or deficiencies found)

Member of the Environment of Care Committee, Value Analysis Committee, Mission Committee, Resident Council, and the Laundry Committee

Responsible for all purchasing of equipment, linen, chemicals, uniforms, etc.

Maintain all employees records such as payroll, accruals of vacation time, holidays, sick time and ensure that all employees attend all mandated in-services such as Corporate Compliance and Safety

Supervised and trained assigned offenders in the use of laundry equipment.

Performed maintenance and repairs on laundry equipment.

Requisitioned issued supplies and materials for the laundry facility

Prepared reports on laundry facility operations

Assisted in maintaining security of assigned offenders

Responsible for monitoring and ordering chemicals

4. Period : Nov 2010 – March 2012

. Company : IMCS

. Designation : Project Supervisor

Job Profile (In Projects):

Data Backup and Restore Administration. I was also engaged in handling of domestic user calls and would give support through Net meeting, Team viewer and VNC against their (user) technical problem.

Have worked for the RSBY(Rashriya Swasthya Bima Yojana),NPR(National Population Registry) project in Patna, Saharsa and West Midnapur. Have handled technical problems and was responsible for data backup, preparation of systems for the camps and also uploading the same for official use in Kolkata.

3. Period : Nov 2009 – Sept 2010

. Company : Tikona Digital Network India Pvt.Ltd

. Designation : Network Engineer

. Job Profile : Wireless Broadband connection installation, Trouble Shooting (Slow Speed issue, Static IP provide, Client Wi-Fi router configuration & connection creation, router to switch configure, Internet sharing. Wi-Fi Router configuration, Corporate Broadband connection establishment.)

2. Period : December 2008- November 2009

. Company : Nevaeh Technology Pvt.Ltd

. Designation : Executive Technical Support

. Job Profile : LAN setup, Printer shearing, Switch configuration (VLAN-Configuration) Configuration TCP/IP, Internet Sharing, Desktop hardware trouble Shooting, CISCO Router configuration (Aces List, VLAN, Switching, EIGRP, RIP, OSPF).

Create, disable & manage user accounts, Provide/revoke access to network folders & add/remove users from users groups.

End User support and Desktop Management.

Performs user management at the local and domain level as needed for application such as creating/deleting user and roles adding/removing users from roles assigning rights and privileges of users and roles.

Coordinating with Various Departments.

Providing technical support and to all users for Windows 98/2000/XP Workstations, MS Office 2000/XP,E-mail and Internet etc.

Monitor, Implement, Configure, Setup office equipment (Network Printers, Office Scanners, Digital Camera).

Setting up of LAN, and their maintenance in different platforms(Win 9x,Win 2000,Win NT4,XP)

Monitoring connections and troubleshooting of problem from the server side.

Maintain daily communications to System Administrator and other staff on all current issues.

Being on call to assist in all urgent IT related situations.

1. Period : May 2008 – October 2008

. Company : Alliance Broadband Services Pvt.Ltd

. Designation : Service Engineer & Network Engineer

. Job Profile : Technical Support on client through Net-Meeting & Team-Viewer and also Physical Support on client end. Connection establishment, Trouble Shooting, solves Broadcasting, Assign IP Addressing, Network Operation, Network Monitoring, Network Support, and Bandwidth Monitoring through PRTG.Customer support over phone & Remote Desktop, End user support, L2 Switch configuration

Installation of new broadband connection.

Assigning the IP to the client’s computer, installation of 24 online clients (Client Login Authentication Programmed) to set up the connection.

Troubleshooting of the Broadband internet connection.

Monitor, Support & maintain operation the LAN and required hardware equipment (patch panels, ADSL wireless Routers, Hub, Switches). Installation of software/Hardware on workstation PC’s connected to the network.

Crimping (RJ-45 jack) of network cable.

Installation of ADSL Router for creating wireless network setup

Managing Layer-2 switches for Zone network.

Use remote control tools like Net-Meeting, Remote Desktop & Team-Viewer to diagnose issues.

Answer User Queries over phone or email.

Technical Skills

Hardware handled

PC : HCL, Wipro, Digital, Zenith, HP Compaq, IBM.

Networking Devices: D-Link & Dax Switches. Cisco routers.Layer2 Switches,Wifi Modem,Wifi Routers, Net gear router

Ruckus Wireless Router Media Flex(2200series The MediaFlex 2200 series is two products in one—acting as a high-gain wireless access gateway as well as an extended range indoor 802.11b/g access point

The MediaFlex 2200 series gives operators the signal strength—and the coverage area—demanded in those Wi-Fi-hostile urban environments)

Nano Station, performance. Features up to 10km of range performance, 25+Mbps of throughput performance, & the powerful, intuitive Air OS by Ubiquity. Nano Station Loco is the latest innovation in broadband wireless CPE

OS Familiarity

Windows 2000 Server, Windows 2000 Prof.

Windows XP.

Windows 98. Linux

Software Services Provided

Office Suites: MS office. HTML,XML

Global Certification


ITS Certified (Retail Textile & Industrial Textile Services- from CINET-2019)

Personal Achievements

Awarded by SAUDI ARAMCO for the outstanding service support which resulted to a significant minimal expense on January-2016

Awarded by SAUDI ARAMCO for the excellent, Hard work & dedicative Performance on January-2017.

Awarded by SAUDI ARAMCO for arranging the technical training & achieving the customer satisfaction on October-2017.

Awarded by SAUDI ARAMCO for the outstanding & positive coordination on August-2017.

Awarded by SAUDI ARAMCO for the Excellent, Efficient, hard work on Dec-2018.

Awarded by SAUDI ARAMCO for Outstanding Performance on Dec-2018

Academic Qualification

2006 — from Calcutta University. (Hones-Geography)

2001 — Higher Secondary from WBCHSE.

1999 —Matriculation from WBBSE.


Personal Profile

Date of Birth : 7th September 1984.

Sex : Male.

Language Known : English, Arabic, Hindi, Bengali.

Personal Strength

The ability to finish a specified task within a specified time bound.

The ability to work within a team and coordinate with members accordingly.

Good communication skills to liaison with people.

The ability of proper planning & Competitiveness.

Date: Signature


Contact this candidate