Manager Customer Service

Personal information:

Name Zeeshan khalid

languages English,Arabic and Urdu

Cpr number 960734430

Passport number NB4146701

Contact number +973********

Email *************@*****.***

PERSONAL PROFILE:

I am an efficient and organized person who is able to milti task and deal with many different tasks at

once. I have a strong background in customer services and reception and I enjoy helping people and

giving them support.

My communication skills are very good and I have always had dealings with all levels of people which

does not phase me. I work well under pressure and enjoy working as part of a team as well as on my

own initiative.

I have a strong work ethic and desire to succeed. I like to keep learning new skills which will benefit my

company and enable me to do more in my role. I am happy to try any new tasts and be of help in

whichever way I can.

EXPERIENCE Employment History:2018 to 2019 Shalimar hotel receptionist Rawalpindi, Pakistan

In my role as hotel receptionist, I provide support to the hotel guests, take bookings ans give directions and help.

My responsibilities inclue:

• Take bookings and maintain the reservations calendar

• Prepare other departments for new guests arrivals

• Check out and invoices, payment and bills

• Car parking arrangement

• Taking calls coming into the hotel

• Working with colleagues to ensure that guest areas are clean and tidy and as well as want following our

hotel standards

• Ordering newspaper, stationary etc.

• Liaising with the kitchen staff for catering requirement and room service.

Cashier ( in super market) POS

• Handle cash, cheque & sensitive document while maintaining confidentiality

• Work as cash in super market, instalment agreements

• Responsible of stock items, answering all incoming calls during 12 hours

• Updating manager daily on complete tasks & duties

• Apply my knowledge of business administration record keeping, planning, policies, schedule, and related

responsibilities to ensure production operation

• Trained + cashier, managing their cash limit and guaranteeing quality customer service at all times

• Operate POS register and balance cash drawers often containing RS 1000000

• Meticulously handle high volume sales of 20000 on daily base.

Internship from Askari bank limit Rawalpindi, Pakistan.

• Account opening * Billing *Vouching * Remittances *Clearance

Qualification:

06 Advance It diploma( Ms Office) in AGT

B.COM : UNIVERSITY OF SARGODHA, PAKISTAN

I.COM : CIVIL COLLEGE OF COMMERCE, RAWALPINDI, PAKISTAN

MATRIC : NEW RAWALPINDI GRAMMAR SCHOOL, RAWALPINDI, PAKISTAN

Skills and abilities:

MICROSOFT OFFICE

• MS WORD,MS EXCEL,MS POWERPOINT,MS ACCESS

Reference: Available for request.

NATATIONALITY PAKISTANI

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