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Scrum Master, Project Delivery

United States
December 19, 2019

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Mark Kowalski

Certified Scrum Master (CSM) – CompTIA Network and Software Certified

** ******** ****, *******, ** 14228 * 716-***-**** * Email


Project professional that can provide organization and structure across various project methodologies (Agile and Waterfall), to satisfy technical and business initiatives;

Experience incorporating Agile processes and techniques to effectively run a team, promote self-organization and overcome road blocks to develop and deliver usable products;

Challenge teams to think outside the box and be creative

Knowledge of SharePoint, Visio, MS Project, Office (Word, Excel, Power Point) and some use of JIRA/Confluence

Basic programming with SQL;

Experience working with automated testing tools like Team Foundation Server (TFS) and Quality Center, along with Photoshop, Microsoft Paint and other industry tools used for mockups; and

Continual education of industry standards and practices

Active certifications in Hardware/Software from CompTIA including Network Plus & A+, with previous certifications from New York State including Series 7, 63, Life & Health

Special Skills/Capabilities:

Definitive abilities in leadership, planning, organization, decision making and team building;

Skilled in visualizing resourceful and enterprising solutions to problems;

Able to coordinate between applications and business units;

Credible at driving project milestones and delivery dates;

Communication concepts to foster a ‘Can Do’ attitude, allowing individuals to work at full potential;

Ability to articulate recommendations and implement system solutions;

Effective in communicating, negotiating and presenting to executive-level management; and

Successfully deliver projects both independent and as part of a team

Certifications: Computer Education Services Corporation Getzville, New York

Certified by CompTIA in A+ and Network Plus

Completed program for Microsoft Certified Systems Engineer (MCSE);

Completed program for Cisco Certified Network Assistant (CCNA);

Completed program for Certified Novell Administrator (CAN);

Scrum Alliance Buffalo, New York

Certified Scrum Master


2/18 – Present M&T Bank Buffalo, New York

Project Manager/Scrum Master (IT Commercial Banking/Web)

Chair team events to track against schedule, provide team focus, monitor change to scope and lessons learned;

Facilitate and coach team members in Agile practices/ceremonies;

Coordinate and communicate across teams to ensure cohesive understanding;

Assist with vendor statement of work (SOW) agreements;

Exposure to contract negotiation and working with procurement;

Experience with Budgeting, Forecasting, Scheduling, Resource Planning, Risk Tracking and Change Control;

Acted as servant leader while removing impediments; and

Communicate and coordinate tasks between management, team and business

Significant Achievements

Successful deployment of new windows hardware for entire cost center;

Incremental deployment of various payment types/formats across bank systems, supporting Comprehensive Payable solution;

Integration with external vendor offering Invoice Presentment to customers;

Coordinate team sizes ranging from 3 to 12 members; and

Managed budgets up to 2.5 Million

4/07 – 2/18 HSBC Bank USA, NA Buffalo, New York

Compliance AVP, Project Manager:

Point of contact for multiple applications involving requirement gathering, functional writing, change tracking, testing, deployment, training, administration and communication;

Contribute regularly in project working group discussions and management committee meetings;

Report KPI/KRI metrics;

Manage daily work volume for offshore representatives;

Interact with Senior Management or Businesses to develop resource/project plans or requirements;

Generate test scripts and perform QA for global product;

Develop automated solutions for user provision tracking and certification; and

Maintain SharePoint sites and documentation used by employees

Significant Achievements

Organized and chaired global working group;

Developed global support structure for technical queries and user provisions;

Successful training and deployment of global Quality Control Standard;

Successful deployment and control of various Compliance systems relating to user provisioning, security monitoring, verification and data integrity; and

Continued education in compliance regulations

5/02 – 4/07 HSBC Bank USA Buffalo, New York

Help Desk Support Technician:

Team leader and coach for new analysts;

Knowledgeable on software applications, hardware requirements and third-party vendor needs;

Support testing and development efforts on various projects; and

Maintained global knowledge base utilized for inquiry resolution

Education: Niagara County Community College Sanborn, New York

A.A.S. Degree in Math/Science;

Radio station Promotions/Sales Director (WNCB)

Hobbies: The Music Network North Tonawanda, New York

General Manager

Organized, designed and successfully implemented/managed business plan servicing social entertainment market;

Operation of two music units for activities including weddings, graduation, birthdays, private parties, auctions and socials;

Successful in purchasing, book keeping, cash management and advertising/promoting

Toastmasters International Buffalo, New York

Professional nonprofit organization helping members improve their communication, public speaking, and leadership skills;

Held office of Vice President – Membership, Vice President – Public Relations and Secretary

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