Mark Kowalski
Certified Scrum Master (CSM) – CompTIA Network and Software Certified
** ******** ****, *******, ** 14228 * 716-***-**** * Email ada3zk@r.postjobfree.com
Summary:
Project professional that can provide organization and structure across various project methodologies (Agile and Waterfall), to satisfy technical and business initiatives;
Experience incorporating Agile processes and techniques to effectively run a team, promote self-organization and overcome road blocks to develop and deliver usable products;
Challenge teams to think outside the box and be creative
Knowledge of SharePoint, Visio, MS Project, Office (Word, Excel, Power Point) and some use of JIRA/Confluence
Basic programming with SQL;
Experience working with automated testing tools like Team Foundation Server (TFS) and Quality Center, along with Photoshop, Microsoft Paint and other industry tools used for mockups; and
Continual education of industry standards and practices
Active certifications in Hardware/Software from CompTIA including Network Plus & A+, with previous certifications from New York State including Series 7, 63, Life & Health
Special Skills/Capabilities:
Definitive abilities in leadership, planning, organization, decision making and team building;
Skilled in visualizing resourceful and enterprising solutions to problems;
Able to coordinate between applications and business units;
Credible at driving project milestones and delivery dates;
Communication concepts to foster a ‘Can Do’ attitude, allowing individuals to work at full potential;
Ability to articulate recommendations and implement system solutions;
Effective in communicating, negotiating and presenting to executive-level management; and
Successfully deliver projects both independent and as part of a team
Certifications: Computer Education Services Corporation Getzville, New York
Certified by CompTIA in A+ and Network Plus
Completed program for Microsoft Certified Systems Engineer (MCSE);
Completed program for Cisco Certified Network Assistant (CCNA);
Completed program for Certified Novell Administrator (CAN);
Scrum Alliance Buffalo, New York
Certified Scrum Master
Experience:
2/18 – Present M&T Bank Buffalo, New York
Project Manager/Scrum Master (IT Commercial Banking/Web)
Chair team events to track against schedule, provide team focus, monitor change to scope and lessons learned;
Facilitate and coach team members in Agile practices/ceremonies;
Coordinate and communicate across teams to ensure cohesive understanding;
Assist with vendor statement of work (SOW) agreements;
Exposure to contract negotiation and working with procurement;
Experience with Budgeting, Forecasting, Scheduling, Resource Planning, Risk Tracking and Change Control;
Acted as servant leader while removing impediments; and
Communicate and coordinate tasks between management, team and business
Significant Achievements
Successful deployment of new windows hardware for entire cost center;
Incremental deployment of various payment types/formats across bank systems, supporting Comprehensive Payable solution;
Integration with external vendor offering Invoice Presentment to customers;
Coordinate team sizes ranging from 3 to 12 members; and
Managed budgets up to 2.5 Million
4/07 – 2/18 HSBC Bank USA, NA Buffalo, New York
Compliance AVP, Project Manager:
Point of contact for multiple applications involving requirement gathering, functional writing, change tracking, testing, deployment, training, administration and communication;
Contribute regularly in project working group discussions and management committee meetings;
Report KPI/KRI metrics;
Manage daily work volume for offshore representatives;
Interact with Senior Management or Businesses to develop resource/project plans or requirements;
Generate test scripts and perform QA for global product;
Develop automated solutions for user provision tracking and certification; and
Maintain SharePoint sites and documentation used by employees
Significant Achievements
Organized and chaired global working group;
Developed global support structure for technical queries and user provisions;
Successful training and deployment of global Quality Control Standard;
Successful deployment and control of various Compliance systems relating to user provisioning, security monitoring, verification and data integrity; and
Continued education in compliance regulations
5/02 – 4/07 HSBC Bank USA Buffalo, New York
Help Desk Support Technician:
Team leader and coach for new analysts;
Knowledgeable on software applications, hardware requirements and third-party vendor needs;
Support testing and development efforts on various projects; and
Maintained global knowledge base utilized for inquiry resolution
Education: Niagara County Community College Sanborn, New York
A.A.S. Degree in Math/Science;
Radio station Promotions/Sales Director (WNCB)
Hobbies: The Music Network North Tonawanda, New York
General Manager
Organized, designed and successfully implemented/managed business plan servicing social entertainment market;
Operation of two music units for activities including weddings, graduation, birthdays, private parties, auctions and socials;
Successful in purchasing, book keeping, cash management and advertising/promoting
Toastmasters International Buffalo, New York
Professional nonprofit organization helping members improve their communication, public speaking, and leadership skills;
Held office of Vice President – Membership, Vice President – Public Relations and Secretary