Email - firstname.lastname@example.org
Mobile – 985*******
Seeking assignments in Operations with a reputed organization
A competent, results-oriented professional with well experience in operations. Last designated as Senior Executive, Capita India Ltd, Pune. Well versed in handling live support to the frontline agents, training etc. A thorough professional with a proactive attitude, capable of thinking in and out of the box, generating new design solutions and ideas. Possess excellent interpersonal, communication and organizational skills with proven abilities in operations, customer relationship management and planning.
AREAS OF EXPOSURE
Looking after process improvement initiatives through system changes, process re-alignment/ redefining, process migration & efficiency management.
Pioneering new working procedures.
Implementing workflow management to facilitate structured support in all areas and issues.
Managing customer service operations for rendering and achieving quality services.
Providing value added customer services by attending customer queries and issues proactively.
Capita India Pvt. Ltd, Pune
Senior Executive, Since September – 2009 to till date.
Managing the weekly and monthly reports for the team.
Present all the process related updates to the team.
Training the new team members on process.
Solving queries and doubts related to the process
Communicating with the UK counter parts related to process issues and handling weekly conference call.
Dealing with Promise Delivery System (PDS) issues and escalations.
I have been awarded with certificate of Excellence, Quality for achieving targets, KPIs & dashboards.
I always receive feedback from my manager for my excellent work, dedication, floor discipline & motivating new joiners.
Cross trained in three different projects i.e. LSB Accounts, Maturities & Bangalore daily lists.
Worked in different projects for AXA life Insurance. Inspiring team commitment to goals & quality standards. Objective oriented, enterprising & innovative. Extremely quick learn with excellent retention capability.
Nominated for advanced Excel & Email Etiquette training which helps in reporting.
Awarded for professionalism, also received Star card from your UK counter parts “AS YOU ARE STAR”.
I have given my process 2 process improvement idea which helps my team to reduce the processing time. Always I am selected for testing application for my team if new systems are going to be used.
I have rating of highly effective in my appraisals. This states that I am performing too well as per our company.
I am Energetic, enthusiastic and hard working with error free work. Working very high critical process ASP (Additional Single premium) where Customers want to invest more money to policy.
AXA Sun Life for AXA Business Services, Pune
Executive, Since June – 2005 to 2009.
Worked for UL Life policies as Executive.
Have been consistently overachieving given targets in terms of Quality, productivity and efficiency.
Got Cross trained in 6 different processes.
Handled process related to customer policy servicing.
Handling queries of customers related issues.
Taking escalation calls for the team Members.
Improving the team’s scores.
Bachelor’s Degree in Commerce from Pune University, Pune.
Name of the Institute
Proficient with MS Office and a good knowledge of Excel and Word macros.
Worked on operating systems : Windows XP, Windows Vista and Windows 7
35/4, Somnath Nagar, Nagar Road, Wadgaon Sheri. Pune – 411014.
Date of Birth
21st February 1982
English, Hindi, Marathi
I HERE BY DECLARE THAT THE ENTIRE PARTICULAR FURNISHED ABOVE ARE CORRECT & TRUE TO THE BEST OF MY KNOWLEDGE.
PLACE: - PUNE
DATE : -