NAME-: TANMAY SEN GUPTA
Permanent Address-: AC 15/4A Deshbandhu Nager
Baguiati Kolkata-: 700059
Contact No-: 983-***-****(M)
NAME OF EXAM
YEAR OF PASSING
WIPRO BPO in a Back Office Operation (Processing Insurance Claims) as a Senior Associate One year three months (Jan’07 to Mar’08).
IBM Global Process Service as an Universal Coach(Quality Lead Analyst& Process Trainer) in an InternationalVoice Process Four Years Nine months(Oct’09 to July’14).
Aegis Global as a Quality Team Leader Aug’14 to Nov’16.
Moved to Saudi Arab(Riyadh) in Amo Hamza Sea Food as a Front Office Executive..(2016 to 2018).
Presently working in Denave India Pvt ltd. as an Administration Executive.
Job Profile:To understand internal stake holder’s requirements and drive
Handling Field Force Team.
Ensure that the internal/external targets are met and the
team shows continuous improvement month on month.
Prepare project level reports.
To Provide an ongoing coaching and feedback to the Field Force team as per the report.
Analyze Escalatation,and unresolved data.
Handling Field Force team phone calls.
Solve query of Field Force team.
Support other departments by going extra mile.
Drive new idea for the improvement of Organization.
COMPUTER SKILLS-:Excel, MS word, Power Point
EXTRA CURRICULAR ACTIVITIES-:
Music, Internet Surfing.
Date of Birth-: 19 October 1984
Marital Status-: Single
SIGNATURE-: Tanmay Sen gupta