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Customer Service

Elmont, NY, 11003
December 19, 2019

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Christopher Amritt

***-** *** ***. ******, NY ***03 *917-***-**** *

Career Objective

Experienced adaptable professional with a proven knowledge of, customer service, contract compliance and conflict resolution. Aiming to leverage my skills to successfully fill the customer service/ clerical role at your company.

Professional Experience

Department of Education, Office of Pupil Transportation, Long Island City, NY

Customer Service Agent, Aug 2007 – Jul 2019

Document complaints from parents, schools and vendors

Ensure complaints were coded correctly so they can be referred to the appropriate department for resolution

Follow up with customers until a resolution is reached

Assist schools with securing buses for field trips

Make a high volume of outbound calls to parents to provide school bus service information

Department of Education, Office of Pupil Transportation, Long Island City, NY

Contract Compliance, Feb 2008 – Aug 2008

Ensure school bus driver’s license, drug test and physicals were up to date

Ensure attendants certification were up to date

Remain in constant contact with vendors to provide updated documentation for their drivers and attendants before they expire

Citigroup, Brooklyn, NY

Senior Representative, May 2005 – Jun 2006

Broke down confirmations and buck slips

Matched confirmations and buck slips to a prospectus

Quality control Municipal bond files

Provided fulfillment reports, tracking reports and proof of delivery

Updated and filed reports daily

Downloaded pdf files and supplements

Compliance Audit Control, Brooklyn, NY

Checked information posted on files were consistent with its contents

Created new files if needed

Provided missing documents as needed

Confirmed mailing dates, quantities and shipping methods were accurate

Wachovia / Prudential Securities, New York, NY

Quality Control Specialist Oct 1992 – Apr 2004

Ensured that the products sent to our clients were of the highest quality

Broke down confirmations and statements

Reordered damaged statements and confirmations

Quality control dividend checks

Reconciled postage meter sheets


Browns Town Community College, Jamaica West Indies

Completed courses towards Per Business Accounting

Additional Skills

Microsoft Word





Richard Sperazza, Manager, Department of Education / Office of Pupil Transportation

718-***-**** – – Former Manager

Everett Parker, Department of Education / Contracts Department

718-***-****, Former Manager

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