Christopher Amritt
***-** *** ***. ******, NY ***03 *917-***-**** * ada3yr@r.postjobfree.com
Career Objective
Experienced adaptable professional with a proven knowledge of, customer service, contract compliance and conflict resolution. Aiming to leverage my skills to successfully fill the customer service/ clerical role at your company.
Professional Experience
Department of Education, Office of Pupil Transportation, Long Island City, NY
Customer Service Agent, Aug 2007 – Jul 2019
Document complaints from parents, schools and vendors
Ensure complaints were coded correctly so they can be referred to the appropriate department for resolution
Follow up with customers until a resolution is reached
Assist schools with securing buses for field trips
Make a high volume of outbound calls to parents to provide school bus service information
Department of Education, Office of Pupil Transportation, Long Island City, NY
Contract Compliance, Feb 2008 – Aug 2008
Ensure school bus driver’s license, drug test and physicals were up to date
Ensure attendants certification were up to date
Remain in constant contact with vendors to provide updated documentation for their drivers and attendants before they expire
Citigroup, Brooklyn, NY
Senior Representative, May 2005 – Jun 2006
Broke down confirmations and buck slips
Matched confirmations and buck slips to a prospectus
Quality control Municipal bond files
Provided fulfillment reports, tracking reports and proof of delivery
Updated and filed reports daily
Downloaded pdf files and supplements
Compliance Audit Control, Brooklyn, NY
Checked information posted on files were consistent with its contents
Created new files if needed
Provided missing documents as needed
Confirmed mailing dates, quantities and shipping methods were accurate
Wachovia / Prudential Securities, New York, NY
Quality Control Specialist Oct 1992 – Apr 2004
Ensured that the products sent to our clients were of the highest quality
Broke down confirmations and statements
Reordered damaged statements and confirmations
Quality control dividend checks
Reconciled postage meter sheets
Education
Browns Town Community College, Jamaica West Indies
Completed courses towards Per Business Accounting
Additional Skills
Microsoft Word
Excel
Outlook
Internet
References
Richard Sperazza, Manager, Department of Education / Office of Pupil Transportation
718-***-**** – ada3yr@r.postjobfree.com – Former Manager
Everett Parker, Department of Education / Contracts Department
718-***-****, Former Manager