JOCELYNE E. MANALO

Qatar St. Salmiya, Kuwait

+965******** (Kuwait)

ada3t1@r.postjobfree.com

Personal Summary

A highly motivated, adaptable and responsible Hotel & Restaurant Management graduate with 10 years’ experience in Hospitality industry. A competent Secretary with a friendly personality and plenty of customer service experience, including the ability to communicate to customers clearly and politely. Organized and willing to accept responsibility in meeting deadlines promptly.

Work History

The Regency Hotel Aug. 2019 – present

Salmiya, Kuwait

Culinary Secretary

Execute all assigned administrative functions as per the standard

Schedules meetings and maintains the calendar of the Executive Chef

Provides executive and secretarial support including making travel arrangements for the Executive Chef and kitchen brigade when needed

Assists in drafting and preparing letters, memos and other documents

Interdepartmental coordination of information and any requirement or follow-ups

Coordinates Meetings and transcribes minutes of all meetings related to the kitchen

Acts as administration consultant to the kitchen colleagues

Liaises with chefs on a daily basis to ensure effective delivery of guest requirements and special requests

Carries out routine office administration duties i.e. typing, scanning and photocopying for teams

Record Management & Filling

Maintains filing and record using the management system and other office flow procedures

Maintains and updates suppliers and customer databases

Ensures all data required for day to day kitchen management is up to date, relevant and accurate

Customer service /Reception

Receives and filters incoming calls and conveys the messages appropriately

Handles customer queries and ensures that they are addressed accordingly

Inventory Management

Makes orders the food items and other kitchen items appropriately ensuring no stock outs

The Regency Hotel Nov. 2009 – Jul. 2019

Salmiya, Kuwait

Housekeeping Secretary

Assisting the Executive Housekeeper & Housekeeping Management with administrative duties ensuring a smooth operating office.

Communicate, coordinate and update reports interdepartmentally with Executive Office, Front Office, Engineering Office, F&B & other related Department.

Answer phone calls in courteous and timely manner, dispatch and follow up on all guest requests accordingly.

Receiving guest requests or complaints and initiating appropriate follow up to ensure guests are satisfied.

Data entry of department records

Compilation of Banquet Function Prospectus, VIP requirements, Closet inventory from Floor and Public Area.

Preparing and Coordinate the Store Room Requisition in FMC system

Keeping records of incoming and outgoing files.

“Hotel Ponte Fino” Aug.25, 2008- Oct.2009

Gulod Labac, Batangas City, Philippines

Housekeeping Coordinator

Knows Harmony system operation

Handle month end inventory operation

Generate room status reports

Attends to guest needs and special request

SKILLS & KEY COMPETENCIES

Good communication - written and oral skills

Proficient in Microsoft Office

In depth knowledge of Opera & FMC System

Ability to engage across all levels / cultures.

Having a professional manner with emphasis on hospitality and guest service.

A great team player

Keen to learn and develop new skills.

Able to tactfully resolve guest disputes.

Records Management & Filling

Inventory & Supplies Management

Health & Safety

ACADEMIC BACKGROUND

Tertiary : Bachelor of Science in Hotel and Restaurant Management

Lyceum of the Philippines University -Batangas

Capitol Site, Batangas City June 2004 – October 2008

Secondary : Saint Bridget College

M.H. Del Pilar St. Batangas City

June 2000 – April 2004

Elementary : Divine Child Academy

Bolbok, Batangas

June 1994 – March 2000

ACHIEVEMENTS:

Food Display Competition - 1st place

CIHM Grand Expo 2005 (HRM Skills Olympics)

Lyceum of the Philippines- Batangas

09 December 2005

Centerpiece and Table skirting Competition – Participant

Summer Cocktail Festival

May 2005

International Dessert – participant

CIHM Grand Expo 2006 (HRM Skills Olympics)

Lyceum of the Philippines- Batangas

04 December 2006

Dean’s Lister

1st Semester S.Y 2005-2006

Lyceum of the Philippines- Batangas

10 December 2005

TRAININGS & SEMINARS

BASIC FOOD SAFETY

The Regency Hotel Kuwait

October 19, 2019

TRAIN THE TRAINER

The Regency Hotel Kuwait

April 16 – 21, 2019

BACK TO BASICS PROGRAM

Grooming & Hygiene Standard, Body Language, Active Listening and Telephone Standard

The Regency Hotel Kuwait

January 26, 2018

TRAIN THE TRAINER

The Regency Hotel Kuwait

January 12-14, 2015

BASIC SAFETY TRAINING

Personal Survival Techniques, Fire Prevention and Fire Fighting,

Elementary First Aid, Personal Safety and Social Responsibility

The Maritime Training Center of the Philippines

April 21-30, 2008

“ASIAN CRUISE TOUR WITH ONBOARD TRAINING”

Onboard Costa Allegra – Magsaysay Training Center

International Cruise from Shanghai China to Nagasaki Japan and Cheju Korea with onboard training.

September 4-10, 2007

“HOTEL PONTEFINO”

Gulod Labac, Batangas City, Phils.

Front Office Department, Housekeeping Department, F&B Department

April 17,2007 - June 6, 2007

“PENINSULA DE PUNTA FUEGO”

Brgy. Balaytigue, Nasugbu Batangas

Front Office Department, Housekeeping Department, F&B Department

Jan. 6,2006 – March 2,2006

HOTEL & RESTAURANT FAMILIARIZATION:

Hotel Ponte Fino November 24, 2004

Gulod Labac, Batangas City, Phils.

Shakey’s (Orientation in Pizza Making) February 21, 2005

Batangas City, Philippines

ORGANIZATION/GROUP AFFILIATIONS:

Future Hotelier and Restaurateur Association (FHARA)

College of International Hospitality Management

(Lyceum of the Philippines- Batangas)

Vice President Internal 2006 – 2007

Executive Secretary 2005 – 2006

1st year Coordinator 2004 – 2005

REFERENCES

Ms. Kathleen Knight

Former Executive Housekeeper

The Regency Hotel - Kuwait

Mr. Agil Zulkarnain

Former Executive Housekeeper

The Regency Hotel - Kuwait

Ms. Etchie Martin

Former Training & Talent Manager

The Regency Hotel - Kuwait

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Ms. Jocelyne E. Manalo

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