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Arnold S.J. Villanueva

Blk ** Lot ** Shinjuku St. Zuri Residences Taytay, Rizal

Mobile no.: 091********

e-mail address: ada3r3@r.postjobfree.com

O B J E C T I V E

To obtain a position of responsibility where my education and experience will be utilized in a career opportunity.

J O B E X P E R I E N C E

July 9, 2018 to Present

DHL Express (Philippines) Corp.

DHL House

2306 Chino Roces Ave., Kayamanan C, Makati City

Position : Order-To-Cash Manager (Customer Accounting) Responsibilities:

• Effectively manage the Customer Accounting Team, include Credit Control, Receipting and Billing functions, to provide quality service to our customers whilst achieving timely customer payment Accountabilities:

DHL Express Customers

• Provide professional billing, credit control and debt collection services whilst maintaining good customer relations and experience.

• Ensure timely and error free issuing of invoices

• Ensure timely follow-up customer accounts and prompt payment of outstanding balances.

• Ensure that customers request for additional information or credit notes are promptly and courteously dealt with.

• Ensure Query Handling service up to standard and meet customer satisfaction, such as abandon call rate, etc.

• Visit customers with Sales Team or Key Account Desk to maintain good relationship. Chief Financial Officer

• Carry out any task that is required by superiors from time to time. Information Services Department

• Work with Information Services to provide financial and billing information needs of customers in line with business.

• Work with Information Services to meet specific request from customers such as EDI, on-line payment and billing platforms and rates, shipment data and billing interfaces with customer system.

Business Units and Sales Functions

• Liaise to ensure effective communication on customer related issues

• Support respective Sales Group and collection status and from customer on regular basis and provide any such info and briefing to update sales groups on development/change/update of any financial and NSS related policies.

Shared Service Centre

• Support SSC in regular performance review and any new change initiative

• Review SSC and support any such changes required for better work efficiency and effectiveness Page 2 of 5

Lawyer and Collection Agencies

• Maintain relationships with the above to increase efficiency and effectiveness in debt collection Process:

Credit Management and Customer Accounting Function

• Oversee credit management to ensure timely debt collection and to manage DSO and AR >60 days % is in line with Regional standards as per Network Finance Manual calculation

• Ensure that the necessary organizational structure is in place to facilitate the timely and error free production of invoices

• Plan, organize and direct an efficient/effective Query Handling Section to ensure that all queries are satisfactorily resolved within the agreed target time frame and standard

• Prepare monthly reports of the department’s activities

• Ensure the finance processes comply with regional standard and where there are deviations, these are adequately substantiated

• Safeguard the integrity of the billing process to ensure complete capture of revenue

• Manage and ensure all receipts are handled on time and accurate so as to meet regional target

• Ensure compliance of both Asia Pacific and country OTC policies. People Management

• Develop a high-performance service culture within the functional department

• Plan, organize and direct and efficient and effective functional department

• Develop IKOs/KPIs with team members and monitor individual performance

• Consult performance appraisal

• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.

• Identify training needs and opportunities to develop a highly skilled functional department August 1, 2016 to June 22, 2018

ABS-CBN CONVERGENCE, INC.

11th Floor ELJ Communication Ctr.

Mother Ignacia Avenue, South Triangle, Quezon City Position : Head – Billing, Credit and Collections

Responsibilities:

Credit

• Ensures timely processing of validation and activation of postpaid applications

• Established credit policies for 3 rd party partners (dealers, key accounts) and all types of line subscription (individual, corporate accounts)

• Provides support to the acquisition programs of the company to help achieve sales targets

• Coordinate with Sales and Operations Research team to further improve credit and accreditation process/policies

Payment Management

• Oversees operations of all channels of payment acceptance (in-house and payment partners), remittance and reconciliation for accurate and timely posting of customers’ payments

• Ensures proper and accurate posting of all credit/debit adjustments

• Identifies payment handling issues and develops preventive solutions to further improve customer experience

• Reviews existing payment systems; recommends and champions control improvements on payment handling strategies, solutions and system enhancements to ensure effective implementation and integrity of generated collection information

• Builds partnership with available payment centers to expand presence of available payment facilities nationwide

• Evaluates new innovations relating to bills payment acceptance in the market; evaluates new proposals on bills payment acceptance submitted by existing or incoming collection partners, and prepares the needed recommendation for its implementation Page 3 of 5

Billing

• Monitors quality and on-time monthly bill creation and distribution

• Identifies bill delivery issues and develops preventive solutions to further improve customers experience

• Ensures accurate and on-time bill (hardcopy and e-bill) delivery to all subscribers

• Introduces innovations to expand the channels available to customers on bill information

• Handles also corporate’s billing and collection from 3rd party partners Collections

• Designs and implements Collection Treatment across all customer types

• Leads and oversee operations of Collections Team

• Analyzes collection trends and customer behavior to be able to implement effective collection strategies

• Analyzes over-all operation performance, provides corrective actions/recommendations and develops preventive solution to enhance team’s efficiencies and overall productivity

• Benchmarks across service industries to develop and implement strategies that will help improve the entire credit and billing operations.

• Conducts regular business review with 3rd party vendors to ensure meeting of defined deliverables and SLAs

• Monitors all departmental processes to ensure compliance with performance metrics

• Recommends enhancements on current application systems to fully support the entire Credit, Billing and Collection operations

• Prepares budget and delivers the team’s Manpower and OPEX forecast year-on- year

• Develops leadership and succession within the team July 24, 2013 to July 31, 2016

ABS-CBN CONVERGENCE, INC.

11th Floor ELJ Communication Ctr.

Mother Ignacia Avenue, South Triangle, Quezon City Position: Credit and Collection Manager

Responsibilities:

• Responsible for implementing written policies, procedures and credit evaluation standards for postpaid applications and key accounts management.

• Assigns credit limit per postpaid line and subscription depending on financial capacity.

• Provides scorecard for processing of postpaid line applications and fraud applications.

• Process credit review and accreditation of key accounts.

• Process accounts analysis and approval for suspension and accounts for reconnection.

• Process accounts analysis for permanent disconnection.

• Monitors Credit and Collection management in Customer Management and Billing System.

• Provides Account Receivable aging and collection efficiency analysis.

• Monitors payment posting and analysis. Coordinates with payment partners such as EC Pay, CIS Bayad Center and Banco de Oro.

• Monitors accounts for endorsement to Third Party Collection Agencies.

• Conducts training to Validation Staff and Sales personnel pertaining to credit evaluation processing and approval.

• Provides performance analysis of Validation Staff, Sales Channels, payment partners and collection agencies.

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April 1, 2008 to July 22, 2013

DIGITEL MOBILE PHILS., INC. – SUN CELLULAR

4th Floor Galleria Corporate Center

EDSA cor. Ortigas Ave., Quezon City

Position: Customer Management Manager

Responsibilities:

• Prepares all SOX (Sarbanes-Oxley Act) documentation for the Division/Department’s processes for approval of the Control Owner Head.

• Assists in the identification of risk and operational / financial control prior to the testing and implementation of during SOX documentation.

• Performs post audit review of newly activated lines based on the issued Business procedures set in the company’s system, ICMS (Integrated Customer Management System).

• Responsible for the correct and timely resolution of disputes raised by customer or other units. Ensures correct packages and codes were properly attached to newly activated accounts before first billing statement is generated.

• Handles validation of adjustments staged to Dispute Management System such as monthly subscription fee, account and line migration, usage adjustment.

• Close coordination with Billing Control regarding exception reports and with Enterprise IT regarding query reports procedure particularly new products.

• Handles and monitors activation of demo accounts, service units, test SIMs and accounts under Marketing’s Sponsorship Programs.

• Manages the post audit of Business Solution Services issued in the system and enrolled in web user interface.

• Conducts compliance audit of all Sales Channels, Credit and Collections and Customer Service Operations of Digital Telecommunications, Inc. to ensure credit evaluation compliance with Company’s regulation pertaining to the Credit Policy and Parameters.

• Assists in planning process, participate in information gathering, meetings, and research protocol data for the related audit.

• Contributes to the assessment of risks and development of the audit approach.

• Contributes to the development of the compliance audit programs.

• Develops an understanding of the operations, system processes and procedures used in the areas being audited.

• Develops recommended corrective actions to address issues detected.

• Responsible for implementing written policies, procedures and credit evaluation standards.

• Creates and presents Daily and Monthly Activation Report for Sun Cellular and Digitel

• Conducts training for all business units, compliance audit officers and activation officers pertaining to credit evaluation process flow, credit policy and parameters, compliance audit, and other credit related issues.

• Perform other related duties incidental to the work described herein. May 1, 2006 to March 31, 2008

DIGITEL MOBILE PHILS., INC. – SUN CELLULAR

4th Floor Galleria Corporate Center

EDSA cor. Ortigas Ave., Quezon City

Position: Supervisor 2 – Business Development and Special Projects Team Responsibilities:

• Handles all CDMA - Mango NCR applications and activation.

• Handles credit policy management and analysis.

• Handles training for CDMA - Mango NCR credit policy.

• Conducts and prepares comparative analysis of different Telco with the same products

• Conducts credit evaluation and verification of the submitted documents from the subscribers thru Area Sales Agents

• Responsible for the line activation and encoding of subscribers’ personal information using ICMS

(Integrated Customer Management System)

• Handles processing and activation of Corporate, JG Companies and VIP Consumer applications

• Monitors and prepares daily activation report

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May 1, 2005 to April 30, 2006

DIGITEL MOBILE PHILS., INC. – SUN CELLULAR

4th Floor Galleria Corporate Center

EDSA cor. Ortigas Ave., Quezon City

Position: Supervisor 1 - Activation and Credit Management Division Responsibilities:

• Conducts credit evaluation and verification of the submitted documents from the subscribers

• Responsible for the SIM line activation and encoding of subscribers’ personal information using ICMS (Integrated Customer Management System), including after-sales order provisioning

• Handles processing and activation of Corporate and VIP Consumer applications

• Monitors and prepares daily activation report

• Handles all Activation Officers from Metro Manila, Northern and Southern Luzon Area September 1, 2003 to April 30,2005

DIGITEL MOBILE PHILS., INC. – SUN CELLULAR

4th Floor Galleria Corporate Center

EDSA cor. Ortigas Ave., Quezon City

Position: Senior Analyst 2 - Activation and Credit Management Division Responsibilities:

• Conducts credit evaluation and verification of the submitted documents from the subscribers

• Handles corporate and consumer applications from Corporate Sales Group and Retail Management (Sunshops)

• Responsible for the SIM line activation and encoding of subscribers’ personal information using ICMS (Integrated Customer Management System), including after-sales order provisioning October 2, 2000 to August 29, 2003

PACIFIC INTERNET PHILIPPINES, INC.

19th Floor Taipan Place, Emerald Ave.,

Ortigas Center, Pasig City

Position: Team Leader - Credit and Collections

Responsibilities:

• Handles corporate and consumer accounts’ management

• Monitors customer compliance with payment term disciplines and ensure exceptional terms are appropriately authorized

• Withdraw credit facilities to customers who have exceeded credit limits

• Ensure e-mails are sent to customers whose billings are due for payment

• Ensure large payments are collected from clients’ premises

• Analyze incoming queries trends and inform functional heads of each department

• Customers are kept informed of the query status

• Handles reactivation of consumer and corporate accounts

• Analyze the approval of billing adjustments

November 4, 1999 to March 17, 2000

BPI OPERATIONS MANAGEMENT CORP. - BPI

BPI Bldg. Ayala Ave. cor. Paseo de Roxas Ave.,

Makati City

Position: ATM Service Officer

Responsibilities:

• Monitoring of ATM’s Cash Flow in designated area

• Maintenance of ATMs in designated area

• Roving Teller / Corporate Account Bank Teller

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October 23, 1997 to February 2, 1999

MIJ ALLIED PROPERTIES and DEVELOPMENT CORP.

Suite 1002, Galleria Corporate Bldg.,

EDSA cor. Ortigas Ave., Quezon City

Position : Administrative Clerk / Front Desk Officer Responsibilities:

• Under the direct supervision of the General Manager and the Chief Accountant.

• Entertaining visitors / prospect buyers

• Handle incoming / outgoing phone calls

• Setting Appointments of the General Manager to her clients, business associates and others

• Responsible for reviewing all business records, clients’ records and preparing reports on the results of the said review.

E D U C A T I O N

Central Colleges of the Philippines 1993 to 1998

B.S. Computer Science

Siena College of Taytay 1987 to 1992

Secondary

Siena College of Taytay 1980 to 1987

Elementary

O R G A N I Z A T I O N

Computer Science Society Member

Math Club Member

Computer Science Graduating Class Vice President

A C H I E V E M E N T S

Dean’s Lister 1994 – 1995

Partial Scholar 1993 - 1995

S K I L L S

Proficient in Microsoft Office applications (MS Excel, MS Word, MS Powerpoint, MS Visio), Sarbanes- Oxley Act, Credit, Collections Management, Learning and Development Champion C H A R A C T E R R E F E R E N C E S

Maria Neriza Manuel

Senior AVP, Billing and Credit Operations, ACM Landholdings, Inc. Mobile no. 093********

Ma. Lourdes Lawenko

Assistant Vice President, Metrobank Corp.

Mobile No. 091********

Juancho Alfonso Velasco

OIC - Finance Head, ABS-CBN Corporation

Mobile no. 091********

I hereby certify that the above information is true and correct to the best of my knowledge and belief ARNOLD S.J. VILLANUEVA

SSS: 33-4918325-8

TIN: 201-885-089

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