Sign in

Customer Service Front Office

Newark, DE
December 18, 2019

Contact this candidate


Mayra J. Caraballo Mobile: 302-***-****

*** *. ***** ** *****:

Wilmington, DE


Financial reporting

Accounts Payable/Receivable

Creative problem solver

SAP knowledge

Bilingual Spanish/English

Excel knowledge (with pivot table and V-lookup

Strong organizational skills

Microsoft Office skills

Quality assurance

Human Resources Information Systems (HRIS)

Negotiation skills


Inter-American University, San German, PR. (1987-1990)

Associate Degree Secretarial Science


Bank of America, Newark DE (2018-2019)

Bilingual Customer Service

Handle Complex escalated Spanish call.

Receive inbound calls for delinquent’s accounts.

Collect payments on delinquent’s deposit and credit cards accounts.

Setup payment plans with customer, providing settlements or monthly payments options.

Siemens Healthcare (2013-2018)

FCA EC Customer Service Agent

Properly handle all Effectiveness Checks and Follow up with customer (if needed) in a timely manner.

Keep records of customer interactions and transactions, recording details of inquiries, complaints or comments.

Document all communication with customer in SAP program by creating MK, MS, notifications or providing Request Replacement Reagents as needed by the customer.

Contact customers to notify them of claim investigation or result of any planned adjustments.

Escalate all questions and possible technical issue to CCC TS Team.

Work with Dimension, Immulite, Vista and Advia technical team and lead effectively with open communication.

Utilize Excel to note when customer has faxed in required paper work and place each sheet in the allocated file Communicate often through Microsoft Outlook and Shared Drive.

Trained, coached and mentored new staff of any new process.

The Home Depot, Newark, DE (2011-2017)

Cashier/Paint Associate

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Organized the store by returning all merchandise to its proper place.

Maintained positive attitude to make customer's shopping experiences memorable and pleasant.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Answered questions regarding store and products, while maintaining knowledge of current sales and stores promotions. Mix paint for customer, and provide knowledge of different products.

Red Clay School District Warner Elementary (2012-2013)

Recess Aide

Monitor student at recess to insure they are playing in a safe environment create fun indoors and outdoors activities for the kids to play.

Report any incident.

Assist teacher when needed in the classrooms.

JPMorgan Chase, Newark, DE (2007-2012)

Financial Payroll Specialist

Performed debit, credit reconciliation for various payroll accounts.

Authorization for ACH, General Ledgers accounts DDA, garnishment, stocks, and ADP tax funding.

Reconciling and substantiating Balance-Sheet, Cash and Positions Account on a monthly, quarterly and yearly basis to better inform front office/trader of exact exposure to risk and profit while creating transparent financial control for regulatory reporting.

Completion of monthly GLRS process, by certifying account balances on a monthly basis which includes validating balances and ensuring the accuracy of month end reconciliations of intercompany.

Performed complex general ledger accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.

Monitor and maintain large dollar amounts checks and perform audits to designated areas.

Reconcile and analyze activity to identify exceptions and age item and raise questions or issues designated area of any discrepancy.

Manage multiple reconciliations and exhibit a thorough understanding of the appropriate balances pertaining to the accounts.

JPMorgan Chase, Newark, DE (2003-2007)

Process and Compliance Auditor

Implemented new departmental policies and procedures for more efficient process, decreasing payment processing period from 5 days to 2 days.

Assist management in various system upgrades for the department.

Processed Sarbanes Oxley testing for various, queues terminations, leave of absence, unpaid time, vacations and disabilities.

Perform audits for each team members to insure correct process has been followed.

Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

Researched aging reports including debits and credits transaction which were 90 days in arrears status.

Complied with federal, state and company policies, procedures and regulations.


Upon request.

Contact this candidate